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Vernon Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (515 reviews)

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4.88

Based on 515 reviews, last reviewed 9th Dec 2025

155% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Pleased to have chosen Vernon for our new BTL venture Very good start to the process with Jack Mottershead very responsive and supportive. Pretty smooth all through with questions answered quickly by the... Read more Reviewed on: 9th December 2025

Latest lowest rating:

1

Pre-historic Need to write letters with more empathy. Reviewed on: 19th March 2024

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About this product

Vernon Building Society provide a range of mortgages.

You can apply for a Vernon Building Society mortgage in branch by booking an appointment with a Mortgage Advisor, or you can apply over the phone.

Vernon Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Vernon Building Society before, you can also leave a review and share your experience.

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Vernon Building Society Mortgages reviews (2)

Very difficult to deal with

I found the company very difficult to deal with, I had to jump through so many hoops, that I felt I was a circus lion. Of the many mortgages I have dealt with over the years, being a property investor, this was by far the most difficult one to date. Reviewed on: 2nd September 2019

Reply from Vernon Building Society Hello Danny. We are very sorry that we failed to meet your expectations. We are always keen to learn and to improve. Please contact our Mortgage Underwriting Manager by calling 0161 429 6262 so that we can discuss the situation with you. Response date: 4th October 2019

Poor service and lack of understanding of customer needs.

Requests not actioned correctly nor quickly. Staff seem to have little idea about systems and requirements. Poor response time to questions raised. Difficult to speak to individuals via telephone and call back requests not actioned. Reviewed on: 8th February 2019

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