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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.96 (799 reviews)

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3.79

Based on 799 reviews, last reviewed 21st Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (799)

Annoying

I have a new debit card which I tried to add to pay some money. The site won't allow me to add it because the 26 digit number is the same and just the date had changed. Too hard. Reviewed on: 31st January 2019

Reply from Virgin Money Hi Wendy, I'd be happy to take a look into this for you if you'd like to email your postcode and contact number over to [email protected]. Thanks, Holly Response date: 1st February 2019

great customer service

problems happen how you deal with them is key communication has to be clear and understanding the issues vital Reviewed on: 31st January 2019

No hassle

Just don't have any hassle, easy to manage online Reviewed on: 30th January 2019

Website very frustrating

A very poor constructed website that frustrates in order to just pay a credit card. There is no app like every other credit company or bank that makes it easier for people to pay as they go. If I had known this and how awkward the website is, I would have gone with another credit card. Reviewed on: 30th January 2019

Reply from Virgin Money Hi Paul, thanks for your feedback. We're working on an app at the moment so as soon as we get the green light, we'll let you know more about that. Thanks, Lindsay. Response date: 31st January 2019

Great financial company

Virgin are fantastic to deal with. Excellent online portal, looks very secure and easy to navigate. With Virgin your made to feel special. Their products are very competitive. Reviewed on: 30th January 2019

I am made to feel valued

With Virgin you are made to feel valued. Thry provide a financial solution at a fair price, offering great products that help people like me. Reviewed on: 30th January 2019

Great service

Got approved for these cards straight away. If you have any issues they respond very quickly and are very helpful. The offers on 0% are great too. Reviewed on: 29th January 2019

Bravo

Excellent friendly proactive team Reviewed on: 28th January 2019

Peace of mind

Always incredibly helpful on the telephone Polite friendly and proactive When my card was cloned they couldn’t do enough to reassure and help me excellent customer service Reviewed on: 28th January 2019

Great Service

Great online service and rates for various cards. Reviewed on: 28th January 2019

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