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Virgin Money: Credit cards reviews

View other Virgin Money products
3.79
Based on 799 reviews, last reviewed 21st Aug 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
63%
See only 4 star reviews
11%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
20%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025
Kirsten O's avatar
Kirsten O

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025
Mark James's avatar
Mark James
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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (799)

outrageous interest charges

1
I missed a minimum payment by being 1 day late and was charged over £70 interest for 20 days. This is an outrageous amount. I received a reminder to make payment and I did within the hour but they still charged me Reviewed on: 4th February 2019
sharon.flintoft@bt.com's avatar
[email protected]
Reply from Virgin Money Thanks for getting in touch Sharon, so I can take a look at this for you can you email your details to [email protected]? Thanks, Jane Response date: 5th February 2019
Virgin Money Logo
Virgin Money

Great Card

5
Great card. Good benefits and always received great customer service. Reviewed on: 3rd February 2019
Elizabeth Borg's avatar
Elizabeth Borg

Excellent

5
Easy to setup easy to use Fast reliable effortless Reviewed on: 2nd February 2019
Alinda's avatar
Alinda

Excellent

5
Easy to setup ,easy to use Fast reliable and effortless Reviewed on: 2nd February 2019
Alinda's avatar
Alinda

NO MOBILE BANKING APP WHY !!!!!

3
NO MOBILE BANKING APP !!!! WHY COME ON VIRGIN WERE IN THE 21ST CENTURY Reviewed on: 2nd February 2019
paul richards's avatar
paul richards
Reply from Virgin Money Hi Paul, we're working on it at the moment with a few colleagues testing it out as we speak. As soon as we get the green light we'll share more info with you. Thanks, Lindsay Response date: 2nd February 2019
Virgin Money Logo
Virgin Money

Great service

5
Everything is easy and straight forward. Never had any problems Reviewed on: 1st February 2019
Medweena's avatar
Medweena

No fuss, no hassle credit card. No cold calling. No pushy sales patter. Does just what it says.

5
Virgin should be proud of the services they offer and how they provide them. I have a no fuss, no hassle credit card. No sense of Virgin trying to pull the wool over your eyes. Virgin is very open and honest about the services they can provide. It keeps well within the boundaries of appropriate advice and assistance. There is no hard sell, no cold calling. Follow up Customer Services are excellent. Reviewed on: 31st January 2019
Imelda's avatar
Imelda

Hard work sorting out issues

3
Phoned to raise a dispute with a payment. I am going to be posted a form rather than being able to do it on line. If I do want to do it electronically, I have to phone again (when the dispute dept is open) and ask if that is possible. The call taker cannot do that for me. All rather inefficient and inconvenient for customers. Reviewed on: 31st January 2019
CDD's avatar
CDD
Reply from Virgin Money Hi there, I'd be happy to run this by the team again for you if you'd like to email your details across to [email protected]. Thanks, Holly Response date: 1st February 2019
Virgin Money Logo
Virgin Money

Great Card, Great Service, No Fuss

5
My Virgin Credit Card allows me to be flexible when it comes to affording life's little pleasures. With a long interest-free payback period I don't have to worry about additional charges. There are regular updates regarding benefits and new offers. The website is very easy to navigate and allows me to keep track of my spending and change my payments accordingly to suit my budget. Reviewed on: 31st January 2019
DangerMouse's avatar
DangerMouse

User friendly

5
Fantastic products and offers for existing customers as well as new customers. User friendly website, easy to manage account, jargon free and friendly, helpful staff over phone. Reviewed on: 31st January 2019
Elaine's avatar
Elaine

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