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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.78 (816 reviews)

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3.78

Based on 816 reviews, last reviewed 14th Aug 2026

133% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

20%

Latest highest rating:

5

Quick balance transfer card Needed a quick balance transfer card for short term purchase with lowest fee and 3 year 0% - Virgin had the best deal on offer and the process of borr... Read more Reviewed on: 14th August 2026

Latest lowest rating:

1

Unprofessional behaviour by senior investigators Till two weeks ago they were great, they blocked me from the app so couldn’t view statements, staff rather blame the customer than investigate why thi... Read more Reviewed on: 18th July 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (816)

Excellent

Speedy proffesional service. Easy to use online and mobile app. Reviewed on: 11th December 2019

Just what I need

Very good offers, consistent emails with new promotions and available statement/security checks. Reviewed on: 9th December 2019

Perfect

Meets my needs and staff couldn’t be more helpful. Reviewed on: 8th December 2019

Great card

I’ve had this card a while now and had no problems Good customer service Reviewed on: 5th December 2019

User friendly site

Extremely user friendly site easy to navigate. More than enough information about your account and products you may be interested in. There is everything you need to confidently manage your money in a very secure system. I would recommend using Virgin Money to anyone. Reviewed on: 4th December 2019

Started well...now poor

When I first got card they were great, now they get worse month by month. Really really dissapointing Reviewed on: 4th December 2019

Great card and points programme

Love the way you earn VAA points. Great service too and online app Reviewed on: 17th November 2019

Best rewards card

Love my Virgin Flying Club Miles Reviewed on: 4th November 2019

Account under review

The process of choosing/ordering/account opening + App setup was quick and easy I agree. Balance transfer from previous credit card company was a breeze. Made a purchase the 1st week, staying below my credit limit by at least 15%. Just after that, received an email saying that my purchase didn't go through, payment declined. Card blocked, app blocked, called customer service twice (1h waiting on the phone total) and they told me my account was "under review'', no timeline, can't talk to a human (from the department that's "reviewing" my account), no letter. It's been a week, my order got cancelled by the supplier. Maybe they'll call me in a fortnight if I am lucky ? GREAT CUSTOMER SERVICE. To avoid, customer service is key Reviewed on: 25th October 2019

THE TRUTH

The Truth about this Bank As a huge fan of Virgin i opened an account and savings account. i have been a customer for over 2 years. no problems at all until now. I got an offer from credit cards to do a money transfer and i did so sending my available money to my current account. Then i find out they have blocked my account and i have NO ACCESS TO MY MONEY, its been 24 hours and they have not given me any information and how long it will take. apparently they are doing a review. They also dont tell you how long this will last , SO BEWARE, THIS BANK WILL FREEZE YOUR ACCOUNT IF YOU TRANSFER CREDIT CARD MONEY TRANSFERS INTO IT. POOR CUSTOMER relations from the Branch Upwards. I have now launched a complaint and will see it through to the Banking Ombudsman once I have waited for the required period of two weeks. I will also be looking for an alternative bank once my saga is over. what dont they do :- 1-TCF - treating customers fairly - does not exist 2- Customer - The simply dont care - no matter how much you want to help them do the review. 3- Loyalty- None to you no matter how long you have been a customer Virgin Brand you have today LOST a customer not only for Banking but also any other service you provide, i will never return to use your services ever again - YOUR TREATMENT OF CUSTOMERS IS SIMPLY NOT GOOD ENOUGH. Reviewed on: 22nd October 2019

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