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Yorkshire Bank: Current Account reviews

Name: Current Account
Rating: 3.8 (76 reviews)

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3.77

Based on 76 reviews, last reviewed 19th May 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

16%

18%

Latest highest rating:

5

Great customer service All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Latest lowest rating:

1

Clueless - Zero Customer Focus As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I... Read more Reviewed on: 19th May 2022

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About this product

Yorkshire Bank offers current accounts under the Virgin Money brand. Find reviews for Virgin Money current accounts on Smart Money People.

Yorkshire Bank Current Account reviews (76)

Review of the Yorkshire Bank, Current Account:

Don't get a YB account!

After never having a transaction declined on the basis of 'fraud' - today I found myself in a terribly stressful and upsetting situation. My wife has chronic epilepsy, we married very young (this year) - she always says she's scared of SUDEP. We have both been life-long fans of Cher and for the 1st time in 14 years (also the last) Cher is performing in the UK. We planned the purchase of the tickets months in advance and today, for absolutely no reason other than some strange algorithm/policy my card was declined by Yorkshire Bank directly. This meant the amount we were gifted by a family member for the tickets (£150) was not enough as on my next try, the tickets came to £208. I was crying & on the phone to YB, explaining how important this is to my wife & myself - It is a once in a lifetime opportunity, especially for someone so heavily disabled. We did not get the tickets due to Yorkshire Bank's idiocy of flagging a fraudulent transaction I would advise every consumer & business to leave Yorkshire Bank if they hold and account and to never open one with them - This could be you one day. My boss, the owner of a micro Ltd company, could hear me crying on the phone and knew what this would mean to my Wife Sophie, so he went behind my back and purchased them while I was on the phone with YB. Now, I am in debt to him of more than we were gifted for the tickets purely down to YB - but I am grateful nonetheless. This is the second terrible issue I have had with YB. When me and my wife first opened an account, we were treated very unfavourably by the clerks at White Rose Y/B. They at first did not want to scan our proof of identification and said it wasn't their job - whilst looking down at my wife who was in a wheel-chair due to suffering bad seizures and talking to each other about us - It took Yorkshire Bank over 1 month to open our account so that we could deposit our wedding cheques (we put the majority in a different account due to this issue) When I called for an update almost 3 weeks later I was told our documents, dated around 30 days prior were marked as 'OUT OF DATE'! but they admitted nobody had bothered to call us to inform us. We absolutely believe this was down to us being in a same sex relationship, as there is no other possible explanation We are bringing this to the attention of the press with the help of a journalist acquaintance - I hope we can get it out so far that Cher herself reads the article Reviewed on: 13th December 2018

Nice banking experience since 2 years.

I have been using Yorkshire bank since 2 years now and it is my primary bank. It’s awesome and I love the services that’s been offered. Reviewed on: 6th February 2020

Modern banking

Since they introduced their webchat facility via online banking, i can quickly and easily get any queries answered. Great work keeping up to date with the modern day customer Reviewed on: 28th January 2020

Call centre in Scotland

There are about as Yorkshire as a kilt Reviewed on: 24th January 2020

Friendly and helpful contact

Telephoned this morning to be greeted by friendly knowledgeable and exceedingly helpful chap. He dealt with all my queries satisfactorily and I replaced receiver a very happy bunny. Well done Yorkshire Bank. Would not wish to bank elsewhere Reviewed on: 22nd January 2020

Best bank I've used

I simply can't fault Yorkshire bank, nothing is too much trouble. Reviewed on: 10th January 2020

Yorkshire bank for all yorkshire folk

Been with them 25 years. perfect service every time Reviewed on: 21st November 2019

Worst of the worst banks

We all know banks can be a problem and their practices and attitudes are questionable at the best of times but I have to say Yorkshire Bank have the worst system I have ever encountered. Their telephone customer relations are a pantomime and I would warn people against buying tickets for it. I had previously gone through their security checks on the phone to resolve an earlier problem successfully transferring a total of £1000 to another bank with the help of a call handler. At this point all was well and I considered it to be the end of the matter....but oh no. Minutes later I received a telephone message asking me to contact their fraud department. I'm not sure what sort of training they are given but it is woefully inadequate and seems to turn them into robotic characters devoid of initiative or ability to think for themselves. It's a very sad reflection of what used to be a good bank with competent staff. Anyway, what should have been a resolved situation with a satisfied long term and loyal customer ended with a so called manager (Kevin Walker) yes....he should be named and shamed, insisting I call into a branch (20 miles away and highly inconvenient) to offer id in order to unblock an account that was entirely needlessly frozen. Concluding advice: Take your business to any other bank! Reviewed on: 9th October 2019

avoid at all costs

absolutely terrible bank each phonecall to customer service is minimum 30 mins. awful customer service, staff are a shambles. app is jerky and temperamental the overdraft limits are shockingly low and you have to literally get on your knees to beg for a raise (typically 300pounds every 3+ months) 8 weeks investigation period for any issues overall, terrible bank AVOID AVOID AVOID AVOID Reviewed on: 27th August 2019

Dreadful bank now

I’ve been a Yorkshire Bank customer for 40+ years but the last couple of years have been bad , mainly the online banking or Mobile app . The IT dept change passwords or platforms without informing anyone defeating the object of being able to easily pay bills or transfer funds . The complaints dept basically lie . Reviewed on: 20th June 2019

Brilliant bank

I've been disappointed by several banks, ut Yorkshire are a breath of fresh air, so helpful and efficient. Reviewed on: 10th June 2019

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