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Yorkshire Bank: Current Account reviews

Name: Current Account
Rating: 3.8 (76 reviews)

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3.77

Based on 76 reviews, last reviewed 19th May 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

16%

18%

Latest highest rating:

5

Great customer service All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Latest lowest rating:

1

Clueless - Zero Customer Focus As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I... Read more Reviewed on: 19th May 2022

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About this product

Yorkshire Bank offers current accounts under the Virgin Money brand. Find reviews for Virgin Money current accounts on Smart Money People.

Yorkshire Bank Current Account reviews (76)

Review of the Yorkshire Bank, Current Account:

Don't get a YB account!

After never having a transaction declined on the basis of 'fraud' - today I found myself in a terribly stressful and upsetting situation. My wife has chronic epilepsy, we married very young (this year) - she always says she's scared of SUDEP. We have both been life-long fans of Cher and for the 1st time in 14 years (also the last) Cher is performing in the UK. We planned the purchase of the tickets months in advance and today, for absolutely no reason other than some strange algorithm/policy my card was declined by Yorkshire Bank directly. This meant the amount we were gifted by a family member for the tickets (£150) was not enough as on my next try, the tickets came to £208. I was crying & on the phone to YB, explaining how important this is to my wife & myself - It is a once in a lifetime opportunity, especially for someone so heavily disabled. We did not get the tickets due to Yorkshire Bank's idiocy of flagging a fraudulent transaction I would advise every consumer & business to leave Yorkshire Bank if they hold and account and to never open one with them - This could be you one day. My boss, the owner of a micro Ltd company, could hear me crying on the phone and knew what this would mean to my Wife Sophie, so he went behind my back and purchased them while I was on the phone with YB. Now, I am in debt to him of more than we were gifted for the tickets purely down to YB - but I am grateful nonetheless. This is the second terrible issue I have had with YB. When me and my wife first opened an account, we were treated very unfavourably by the clerks at White Rose Y/B. They at first did not want to scan our proof of identification and said it wasn't their job - whilst looking down at my wife who was in a wheel-chair due to suffering bad seizures and talking to each other about us - It took Yorkshire Bank over 1 month to open our account so that we could deposit our wedding cheques (we put the majority in a different account due to this issue) When I called for an update almost 3 weeks later I was told our documents, dated around 30 days prior were marked as 'OUT OF DATE'! but they admitted nobody had bothered to call us to inform us. We absolutely believe this was down to us being in a same sex relationship, as there is no other possible explanation We are bringing this to the attention of the press with the help of a journalist acquaintance - I hope we can get it out so far that Cher herself reads the article Reviewed on: 13th December 2018

Amazing staff

The staff at the Oldham branch are amazing and very helpful. I'm a new customer to Yorkshire bank and they have made me feel very welcome Reviewed on: 28th January 2018

Great service

Yorkshire bank puts customers first. I have never had bank charges on this account for late payments etc whereas I have with others in the past. I have complete peace of mind with this current account. Thank you Reviewed on: 11th January 2018

Brillant yorkshire bank

Been with them for years,Always helpful and useful Reviewed on: 4th January 2018

The B Current Account

This Account has an excellent App. Just the thing when there are so many branch closures. You can easily deposit cheques without having to visit the bank. I have also found that the Customer Service that I received whilst setting up this account was excellent. Reviewed on: 31st December 2017

Best bank I've been with

I have very little personal contact with Yorkshire bank, I've never had any problems to resolve apart from once when my debit card was destroyed and I needed a new one, I went and talked to a lovely lady who went out of her way to get me my new card faster than they usually promise. On the phone when asked for help with their app they were just as helpful. Overall a pleasant experience dealing with their people every time. Reviewed on: 11th November 2017

Current Account heaven: never a mistake.

Have had a Yorkshire Bank current account for almost thirty years and they have never made an error with any transaction. The only time anything went wrong was when a cash machine crashed as it was paying out my money, but the bank let me have it over the counter straight away. Reviewed on: 8th November 2017

Great account switching service

I've recently moved to Yorkshire bank as I realised I wasn't really getting any benefits with my previous bank of many years. The set up and switching was so painless. They are very informative, and so quick with sending me all the information. And the online banking is just great to use. Reviewed on: 8th November 2017

Perfect switching and bonus

Amazing switching - hassle free, and with £250 due to land in 60 days' time for the pleasure of changing from a very-hassle-intensive bank to zero-hassle bank. Reviewed on: 8th November 2017

Good JOb

I recently switched my current account to Yorkshire Bank and the service and process was great. I can highly recommend. Reviewed on: 7th November 2017

Rubbish customer service

They are always busy and are quite unhelpful whenever I have had a problem. Reviewed on: 6th November 2017

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