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Yorkshire Bank: Current Account reviews

Name: Current Account
Rating: 3.8 (76 reviews)

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3.77

Based on 76 reviews, last reviewed 19th May 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

16%

18%

Latest highest rating:

5

Great customer service All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them Reviewed on: 15th June 2021

Latest lowest rating:

1

Clueless - Zero Customer Focus As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I... Read more Reviewed on: 19th May 2022

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About this product

Yorkshire Bank offers current accounts under the Virgin Money brand. Find reviews for Virgin Money current accounts on Smart Money People.

Yorkshire Bank Current Account reviews (76)

Review of the Yorkshire Bank, Current Account:

Going down fast

I have banked with Yorkshire Bank for over 40 years. They have now decided they do not want my business and moved my account to Virgin Money. No reasoning has been given. Their Customer Services used to be OK, if sometimes a little hard to understand with the Scottish accents. They closed my local branch and told me to use another, then closed this and told me to use a 3rd, then just closed this one without telling me! My current and credit card accounts were visible together on the website and app, I now have to have 2 different apps, with different log in details, to see what is happening. I used to ping money direct from my current account to my credit card, I now have to set it up as a separate payee. I seriously doubt this bank will be around much longer. Reviewed on: 10th March 2022

Nice Staff

Good bank , typically always helpful and friendly Reviewed on: 11th February 2017

Not great internet banking

I've had ongoing problems with Yorkshire Bank and would gladly leave. Reviewed on: 27th December 2016

Very poor customer service

I left Yorkshire after switching to them because they made every single thing a thousand times more difficult than it had to be. The 'help' lines wre as much use as a chocolate fireguard. Don't use them. Go with Halifax or nationwide Reviewed on: 18th December 2016

Simple to use

I've never had any problems with them. Reviewed on: 18th December 2016

very helpfull bank

always coming up with new inspiring products Reviewed on: 29th November 2016

Easy to operate and helpful staff

On-line banking is easy at Yorkshire Bank and speaking to staff on the phone, they are so helpful. Would definitely recommend. Reviewed on: 22nd November 2016

Nice friendly staff and interest in current account

I switched from Coop bank and got £150 t do so. The switch was very easy and smooth. The staff are always friendly when I call but often the line is crackly. Reviewed on: 18th February 2016

Stop closing branches!

Yorkshire bank is a pain as they keep closing branches. Why don't they try opening some instead so people could deposit their money or is that to unusual!! Reviewed on: 15th February 2016

Nice people and good interest

I changed to the current account and it was very easy to switch- no mistakes were made. I always find them friendly on the phone but there is often a crackly line. I have my mortgage with them and they went all out to get the money to us on time. Reviewed on: 12th February 2016

Friendly, reliable, trustworthy & efficient

I've been with Yorkshire Bank since 1976 & have never had cause for complaint. The staff are always friendly & helpful to myself & all my family & I would recommend them to anyone Reviewed on: 12th February 2016

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