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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69091 reviews)

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4.91

Based on 69,091 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69091)

Excellent customer service

Very easy smooth loan application. Great communication. Would definitely use again and have already recommended to friends Reviewed on: 30th May 2017

Quick decision, easy process great rate

I completed forms and had approval in 48 hours. No hassle, no issues and better rates than anywhere else. I would recommend to anyone Reviewed on: 30th May 2017

Excellent service

Very prompt in dealing with my application, very happy to assist, clear and concise application forms, none jargon paper work. Excellent service. Reviewed on: 30th May 2017

Straightforward,competitive,

Easy to view and arrange the loan you want and a quick response. Reviewed on: 30th May 2017

Quick and easy

Very easy to apply for loan with very competitive interest rates. Fast payment in to bank Reviewed on: 30th May 2017

First Class Service from a First Class Company

Fantastic experience from start to finish. Very simple to apply. I have only contacted them a couple of times, but what a friendly knowledgeable group of people they are. I can't recommend this company enough Reviewed on: 30th May 2017

The people at Zopa were easy and friendly to talk to. How customer service should be

My credit score isn't great but I pay all my bills on time, my score is due to a bankruptcy from 6 years ago that is still on my fill till the end of this year. I am getting married this year and this is what my loan was for. I thought I didn't have a chance of getting a loan to be honest but Zopa approved me and gave me a great rate considering my credit score. I like to think because they took there time to view my application properly and make considerations with payment record they approved me and I'm extremely happy. The service I got was friendly and efficient I would recommend Zopa to anyone. Reviewed on: 30th May 2017

Fairest ,fastest,finest experience.

I found Zopa cheap ,quick, fair on rates and friendly, with excellent service. Reviewed on: 30th May 2017

Easier than buying bread ...

A tremendous experience, quick decision, instantaneous loan, all at market leading rates. Reviewed on: 30th May 2017

Simple. No fuss. No middleman.

Enquired about a £2000 loan. Half an hour later, approved. Within a week the loan was in my bank. Boring story. When it comes to banking, just the way I like it.... Recommended!! Reviewed on: 30th May 2017

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