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Zopa: Personal loan reviews

Name: Personal loan
Rating: 4.91 (69089 reviews)

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4.91

Based on 69,089 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Smooth application, good communication They called me directly to clarify a couple of details — which I appreciated rather than it dragging out over email. Once that was sorted, everything ... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Value for money I got my loan without any difficulty and it was a quick response. Reviewed on: 6th March 2026

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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Awards

Best banking app 2026

Awarded to the bank rated highest in customer reviews for their banking app.

Zopa Personal loan reviews (69089)

Good customer service

I applied for a loan which was handled quickly and if needing a question answered customer service was very good. Reviewed on: 11th April 2024

No problem easy to administer loan

No problem easy to administer loan Reviewed on: 11th April 2024

Easy to do,nice clear payments, money in the same day.

Easy to do,nice clear payments, money in the same day. Reviewed on: 11th April 2024

very easy to use and fast delivery of money

very easy to use and fast delivery of money Reviewed on: 11th April 2024

Customer satisfaction

The customer service is very good, extremely helpful and keeps me up to date with my progress and payments Reviewed on: 11th April 2024

Really easy to set up with helpful staff.

Really easy to set up with helpful staff. A seamless transaction and I know where I am with payments at all times Reviewed on: 11th April 2024

Easy to use, understand and updated

Easy to use, understand and updated Reviewed on: 11th April 2024

Quick, efficient service.

Quick, efficient service. No unnecessary bureaucracy makes it a stress free experience. Reviewed on: 11th April 2024

Easy to apply.

Easy to apply. Fast process of loan application. After I've submitted my documents, it was approved, then, loan money came in less than 24 hours. Reviewed on: 11th April 2024

Very fast and no hassle, very friendly, everything w...

Very fast and no hassle, very friendly, everything went better than expected Reviewed on: 11th April 2024

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