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Zopa: Personal loan reviews

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4.94
Based on 65,248 reviews, last reviewed 25th Jul 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Good card more helpful and good customer service Good card more helpful and good customer service Reviewed on: 25th July 2025
Jegathasan G's avatar
Jegathasan G

Latest lowest rating:

1

Poor customer service Paid off my loan early well over a month ago. Still showing as a debt on my credit report. Inaccurate payment details shown on credit report too. Made... Read more Reviewed on: 4th May 2025
Julie E's avatar
Julie E
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About this product

Zopa is an award-winning personal loan provider.

When you apply for a Zopa loan, you’ll see your personalised loan rates in just three minutes so you know exactly what you could get. Checking your rates won't affect your credit score. If your loan’s approved, you’ll get the money within two hours.

Zopa personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Zopa before, you can also leave a review and share your experience.

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Zopa Personal loan reviews (65248)

Simple to use site

5
The site is easy to get round and the service is good Reviewed on: 19th December 2016
Graham dodd's avatar
Graham dodd

Couldn't ask for better service

5
Clear and transparent throughout, and with assurance from customer service team when required. Result was a quick and very affordable loan, with a happy customer on the side. Reviewed on: 19th December 2016
Simon Dungate's avatar
Simon Dungate

User friendly website and quick decision

5
The website was easy to navigate, user friendly and I was updated each step of the way. I had a response within the specified time frame. Reviewed on: 19th December 2016
Tina Gardner's avatar
Tina Gardner

Excellent service

4
Good customer service fast delivery Reviewed on: 19th December 2016
Emelia's avatar
Emelia

Quick and easy loan with super efficient service.

5
I took out a loan with Zopa in 2014, as it was the most competitive rate at the time compared with other companies (even the banks). What also attracted me to Zopa was the loan didn't come with the usual restrictions etc. The service and offer of loan was swift and efficient. If I ever required a loan again further down stream, then I wouldn't hesitate to go directly to Zopa.....And I would point family and friends in the same direction!! Reviewed on: 19th December 2016
Cornel Chin's avatar
Cornel Chin

Easy peasy

5
Simply outstandingy excellent experience Reviewed on: 19th December 2016
Mark Bell's avatar
Mark Bell

The right way to do business

5
I recently required a loan to buy my new car and got a rate from Zopa that significantly undercut the dealership. The transaction was seamless and the money transfer was very quick. I can't recommend them highly enough. Reviewed on: 19th December 2016
Oliver Regester's avatar
Oliver Regester

Excellent all round service

5
Found the whole experience fast friendly and hassle free! Reviewed on: 19th December 2016
Ann Byrne's avatar
Ann Byrne

Excellent service

4
Guide customer service fast delivery Reviewed on: 19th December 2016
Emelia's avatar
Emelia

Very easy to apply and quick to pay out. Also very easy to communicate with

5
I took out a loan and a few months later needed to increase it. In less than five minutes it all sorted. Fantastic people to deal with, human not like the banks. Reviewed on: 19th December 2016
Simon bendall's avatar
Simon bendall

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