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Zopa: Smart Saver reviews

Name: Smart Saver
Rating: 4.94 (8035 reviews)

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4.94

Based on 8,035 reviews, last reviewed 9th Mar 2026

80800% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

I love everything about Zopa I love everything about Zopa including the customer service and the app. Whenever I have called the staff have been clear and helpful in their advice.... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

Very poor customer service. The financial product is as good as any other financial provider, however, their customer service is appalling. You get cut off or passed from person ... Read more Reviewed on: 17th November 2025

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About this product

Zopa Bank have an instant access savings account called Smart Saver.

Smart Saver can be opened with just £1 and you can split your savings into personalised pots using the Zopa Bank app. You can save up to £250,000 across Smart Savings Hub pots.

Zopa Bank Smart Saver account reviews help you find out what it’s like to be a customer. If you’ve used Zopa Bank before, you can also leave a review and share your experience.

Zopa Smart Saver reviews (8035)

Review of the Zopa, Smart Saver:

Flexible, high interest, easy to use banking app

Perfect for all your savings goals Reviewed on: 6th April 2023

Always been there when I needed them and speedy deci...

Always been there when I needed them and speedy decisions. Thank you it’s easy to make extra payments making the interest less and not penalised Reviewed on: 15th January 2026

Great customer service and user friendly app

Great customer service and user friendly app Reviewed on: 15th January 2026

Everything just works

Everything just works - I don't have a lot more to say than that. I use it for savings - auto save works without fail, withdrawing money works immediately and auto-links to my Nationwide account seemingly instantaneously. I can't speak on customer service as I have never had any issues that have required reaching out. Reviewed on: 15th January 2026

Excellent Experience

I use Zopa for both loans and savings. It is the most flexible and easy to use platform I have encountered and even if there are slightly better rates elsewhere the experience is worth staying for Reviewed on: 15th January 2026

Very easy to use and quick response

Very easy to use and quick response Reviewed on: 15th January 2026

Very poor customer service.

The financial product is as good as any other financial provider, however, their customer service is appalling. You get cut off or passed from person to person (no accountability) and a different response from every person you talk too. If you want service, I suggest you bank elsewhere. Reviewed on: 17th November 2025

Fraudulent activity on my account

Fraudulent activity on my account but they’ve said I’ve done them, not slept for days worrying, currently still trying to get it sorted Reviewed on: 12th November 2025

Great bank and really good customer service and comp...

Great bank and really good customer service and competitive rates Reviewed on: 7th September 2025

Such an easy app, a great way to save money

Such an easy app, a great way to save money Reviewed on: 17th June 2025

User friendly

Very easy to use and allows multiple pots for different savings goals. Howver, interest rate doesn't really change significantly between pots which doesn't incentivise locking money away in a 30 or 90 day pot like it used to. Reviewed on: 14th June 2025

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