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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.89 (1815 reviews)

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4.89

Based on 1,815 reviews, last reviewed 21st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025

Latest lowest rating:

1

Had a loan and didn't realise I was paying double... Had a loan and didn't realise I was paying double back Reviewed on: 21st January 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1815)

Great efficient service with excellent communication.

Great efficient service with excellent communication. Reviewed on: 15th April 2025

Had been best with customer service and feedback.

Had been best with customer service and feedback. Reviewed on: 15th April 2025

Very quick service and no difficult questions.

Very quick service and no difficult questions. Reviewed on: 15th April 2025

Trusted Lender That Truly Cares

I’ve had a genuinely positive experience with 118 118 Money. When I first took out a loan with them, the process was straightforward and transparent. I made sure to repay my instalments on time, and to my pleasant surprise, they recognized my consistency by reducing my interest rate and offering me an additional loan on even better terms. At a time when I needed financial support the most, they were there to help without any unnecessary complications. Their approach is customer-friendly, fair, and really built on trust. I truly cherish being their customer and look forward to maintaining a long-lasting relationship with them. Thank you, 118 118 Money, for being reliable and supportive — you’ve made a real difference in my financial journey. Reviewed on: 15th April 2025

Very easy to fill in everything.

Very easy to fill in everything. Helpful Reviewed on: 15th April 2025

Great service

Very quick response and very easy to apply. Money was in my account within the hour. Customer service is great with low monthly repayments. Would recommend anyone looking for an affordable loan to use 118. Reviewed on: 15th April 2025

Absolutely the best loan app.

Absolutely the best loan app. Customer bear choice ever. Reviewed on: 15th April 2025

Great service, easy to deal with and helpful.

Great service, easy to deal with and helpful. Don't force any more offers than you can afford and helpful if for any reason your late on repayments. Would highly recommend Reviewed on: 15th April 2025

Help line could be better

Generally quite good but if you have an issue it's not easy to soeak to someone it seems that the automated service doesn't really get the meaning of what you are trying to tell it and refers back to pred determined answers that aren't always helpful . Reviewed on: 15th April 2025

Quick response and good service

Quick response and good service. Always can count on assistance if need. Reviewed on: 15th April 2025

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