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118 118 Money: Personal Loan reviews

Name: Personal Loan
Rating: 4.88 (1781 reviews)

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4.91

Based on 1,781 reviews, last reviewed 25th Apr 2025

160700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy and quick, very efficient, clear layout Easy and quick, very efficient, clear layout Reviewed on: 25th April 2025

Latest lowest rating:

2

Complain Hi .Every time I have a problem some bot contacts me! I filed a complaint that contrary to the credit agreement you charged the first installment on A... Read more Reviewed on: 16th April 2025

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About this product

Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money customer, please share your experience and let others know what you thought of their Personal Loan.

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118 118 Money Personal Loan reviews (1781)

Thanks for not caring

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting Reviewed on: 11th February 2020

Bad

Closed account early without letting me know sent debt more then I owed to Carr’s recovery Reviewed on: 10th February 2020

Fantastic service

Great service, quick and easy , great customer service too Reviewed on: 9th February 2020

Terrible Company

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this company!! Reviewed on: 18th October 2019

poor

terrible service. would not use again Reviewed on: 2nd September 2019

Helped in hour of need

Application quick and easy, no stress. Fair repaying options. Reviewed on: 9th June 2019

Barclays are very goood

I've banked with Barclays for many years and wouldn't bank anywhere else Reviewed on: 6th June 2019

Easy sign up

Easy to make application. got a quick answer back and monies in bank on the same day. thanks! Reviewed on: 7th May 2019

The best

Sunteti cea mai tare si buna banca din uk pînă în momentul de față bravoo Reviewed on: 30th January 2019

5stele

Kxkxkxjxjxjxjxjxjxjxjxjxjxjxjcjcjxjcixjx Reviewed on: 30th January 2019

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