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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (1812 reviews)

View other 118 118 Money products

4.90

Based on 1,812 reviews, last reviewed 9th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025

Latest lowest rating:

1

Dreadful to deal with. Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling... Read more Reviewed on: 1st August 2025

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1812)

Staff issue

Great company for helping you out when you need a loan. My issue with this company is that every member of staff i have ever spoken to, online chat and over the phone are unfortunately for the company very pushy and very rude. Need some customer service training there i think. Reviewed on: 7th May 2017

Excellent Customer Service

I took out a personal loan to replace my car but was suddenly left in financial difficulty following maternity leave payment problems. 118 were great with me and helped me out with my payments immensely. I am so grateful! Reviewed on: 7th May 2017

It was ok

Nothing special to say, gear yourself up to be pushed into to getting a loan. They do keep your loan open for a week or so but as you always seem to be taking to someone in America they can be a bit pushy at times. Customer service is typically American Reviewed on: 24th April 2017

Easy and quick

Easy to apply. but high apr custmor service good Reviewed on: 20th April 2017

Easy,Quick and excellent

I really need cash to get stuff but won't be accepted with my credit history Reviewed on: 16th April 2017

Brilliant

Fantastic and absolutely amazing & fan dabby dozy.☺ Reviewed on: 15th April 2017

Fantastic service. No complications.

Easy to use. No concerns. Friendly staff and community Reviewed on: 3rd April 2017

very good and reliable service

very fast and reliable and helpful the company sorts out your needs a.s.a.p Reviewed on: 3rd February 2017

great service!

it's very easy to apply, competitive rates, a great company with good customer service! Reviewed on: 24th December 2016

Great customer service

Very understanding company, there when you need help and support Reviewed on: 30th June 2016

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