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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (4592 reviews)

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4.88

Based on 4,592 reviews, last reviewed 29th Apr 2026

252700% increase in 5 star reviews

in the past 90 days

167% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer care excellent, money in your account in... Customer care excellent, money in your account in less than 3 hrs . Reviewed on: 29th April 2026

Latest lowest rating:

2

Not very friendly . Not very friendly .speaks to you like poo.not helpful Reviewed on: 22nd April 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (4592)

Customer service

Good customer service dealing with my queries with in 5 minutes on live chat Reviewed on: 22nd April 2025

Good and efficient service would recommend to family...

Good and efficient service would recommend to family and friends Reviewed on: 22nd April 2025

Very quick and easy application.

Very quick and easy application. The money was in my account before the said it would be Reviewed on: 22nd April 2025

Customer service helped lower my Anxiety

Customer service helped me understand how my loan works in a very clear way, so I knew exactly what lies ahead and what my repayment schedule looks like. As someone on the Autistic spectrum and has ADHD I like to plan ahead, and being able to see what lies ahead is very important to me. Reviewed on: 22nd April 2025

Fast and easy service, would recommend for friends a...

Fast and easy service, would recommend for friends and family Reviewed on: 22nd April 2025

Very helpful and understanding

Very. Helpful helped me see exactly what I could afford and keep to my payments Reviewed on: 22nd April 2025

I struggled to make 1 payment and was a few days lat...

I struggled to make 1 payment and was a few days late making it and was hounded by called and threats by 118 recorded messages Reviewed on: 22nd April 2025

Its been good but the interest rates are n the highe...

Its been good but the interest rates are n the higher side Reviewed on: 22nd April 2025

Very quick to do and easy to apply for

Very quick to do and easy to apply for Reviewed on: 22nd April 2025

No issues at all

Friendly customer service team who are really helpful. There are lots of financial options available no matter what your credit score. Reviewed on: 22nd April 2025

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