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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.89 (1815 reviews)

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4.89

Based on 1,815 reviews, last reviewed 21st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025

Latest lowest rating:

1

Had a loan and didn't realise I was paying double... Had a loan and didn't realise I was paying double back Reviewed on: 21st January 2026

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1815)

I have always found dealing with 118 118 easy,the pr...

I have always found dealing with 118 118 easy,the process is very user friendly and the customer service excellent.I finalised my loan application completely through the app,also if I need to contact them I ring them via the app contacts which I feel is more secure. Reviewed on: 22nd April 2025

Great service

Fast service and never any issues with anything Reviewed on: 22nd April 2025

Was excellent to be part, it’s been great

Was excellent to be part, it’s been great Reviewed on: 22nd April 2025

It was quick, easy and helpful.

It was quick, easy and helpful. I have little else to say as it's self explanatory. Reviewed on: 22nd April 2025

Quick and efficient application process!!

I took it alone to consolidate some smaller debts. The money was in my account the next day.! Such an easy and efficient application process. Very low interest compared to some I was offered. Very happy with this company.! Reviewed on: 22nd April 2025

Everything was easy, understanding and matching my n...

Everything was easy, understanding and matching my needs Reviewed on: 22nd April 2025

Easy process.

Easy process. Great app. Everything all in one place so no need to open up other pages online. Find it very easy to view everything I need. Reviewed on: 22nd April 2025

Great experience would recommend to anyone

Easy to apply and easy to use the app very user friendly would recommend to anyone Thankyou Reviewed on: 22nd April 2025

118 - to never paying Late.

I got a Loan with 118 when I was really struggling. They’ve been nothing short of fantastic to be honest, never had a problem with them. I changed a payment date and they were absolutely fine with it. They send me reminders when my payment is due out which allows me to keep a Better track of it and keep an eye on my spending. I can’t really comment on the customer service as I’ve never spoken to a representative but I can imagine if their service is as good as their app communication then they’re fine. I would actually get another loan out if necessary in future as I’ve had no problems with 118 myself. I think the only downfall was being offered more money as most people use Loans to pay things off and being offered extra money throughout your loan term can be detrimental. Reviewed on: 22nd April 2025

My experience was excellent it was easy and quick

My experience was excellent it was easy and quick Reviewed on: 22nd April 2025

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