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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (1812 reviews)

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4.90

Based on 1,812 reviews, last reviewed 9th Oct 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I'm very happy with everything and specifically with... I'm very happy with everything and specifically with people on the phone they're so nice Reviewed on: 9th October 2025

Latest lowest rating:

1

Dreadful to deal with. Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling... Read more Reviewed on: 1st August 2025

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1812)

Swift and efficient service

Swift and efficient service, everything was clear and easy to understand which makes life easier for customers Reviewed on: 22nd April 2025

Mr David

Friendly staff and good service, also helpful service. Reviewed on: 22nd April 2025

Great experience.

Great experience. Straight forward no surprises and will answer any questions you have. Reviewed on: 22nd April 2025

Good service overall , no complaints

Good service overall , no complaints Reviewed on: 22nd April 2025

Fantastic and smooth and helpful

Fantastic and smooth and very easy Reviewed on: 22nd April 2025

Excellent Service

Very easy and efficient process with the funds received in no time. Very impressed. Reviewed on: 22nd April 2025

Easy experience and fast response.

Easy experience and fast response. Both times I have applied for a loan I had an incredible experience. It was quick to get a response and received the money very quickly Reviewed on: 22nd April 2025

I have always found dealing with 118 118 easy,the pr...

I have always found dealing with 118 118 easy,the process is very user friendly and the customer service excellent.I finalised my loan application completely through the app,also if I need to contact them I ring them via the app contacts which I feel is more secure. Reviewed on: 22nd April 2025

Great service

Fast service and never any issues with anything Reviewed on: 22nd April 2025

Was excellent to be part, it’s been great

Was excellent to be part, it’s been great Reviewed on: 22nd April 2025

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