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20th June 2018
Excellent
Excellent Customer service when I called to query something on my policy. The agent was really helpful. Exactly what customer service should be.
Your 1st Central Reviews (115)
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26th April 2018
Helpful and Reasonably priced!
Were really easy to deal with after I had a minor accident. I have been with 3 insurance companies that haven't been as helpful!
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31st March 2018
AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The worst ever experience in my...
Read more The worst ever experience in my life.AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The worst ever experience in my life.Never pay money for claim if something happen with you car.They didn't pay insurance for damage car( vandalism).I repaired my car myself.It cost me £2000.They are cancel contract after that and after 4 month send bill for recovery car £400.We lost lots of money,time,nerves.Nobody use this company.AVOID!!!!!!!!!
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26th March 2018
AWFUL
Absolute rip off artists. DO NOT USE FIRST...
Read more Absolute rip off artists. DO NOT USE FIRST CENTRAL.
- Cost more than my renewal from previous insurer but thought what the hell as I needed to insure my car quickly and I could do it online to be insured immediately and my insurer didn't open until 9am.
- The proceeded to put my policy up £100's for little known reason
- Asked for a load of proof, like driving licence, DVLA code, Proof of no claims etc. which was inconvenient but also received many threatening emails and letters saying they would cancel my policy. Chillax, it was doing it!
- Tried to change my occupation - wanted to charge me almost £90!!!
- Cancelled as they are a bunch of charlatans, and cost me £80!!!
DO NOT USE and GOD HELP YOU IF YOU HAVE AN ACCIDENT.
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23rd February 2018
Charged £27 for 9 days worth of insurance :)
After you add on all of the extras that they make you pay throughout the year, being with 1st central becomes an expensive, stressful and boring hobby.
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17th February 2018
Not great for renewing
I have been with 1at central for two years. They provided me with a good service throughout. However, prior to my third renewal date, I received a quote which was 3x the amount that other insurance companies were charging. So much for loyalty. Based...
Read moreI have been with 1at central for two years. They provided me with a good service throughout. However, prior to my third renewal date, I received a quote which was 3x the amount that other insurance companies were charging. So much for loyalty. Based on this final sham, I would not recommend 1st central.
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10th February 2018
Car insurance
Cheapest for fully comp. Great customer service. The only downside is the wait to get through on the phone.
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2nd February 2018
Worst I have dealt with cheap but nasty
Just changed my address on line with them, charged me £36. Expected my premium to go down but off course not stayed the same even though moving to a better area. Done the same and changed my address for my other car with a different company my premium ...
Read more Just changed my address on line with them, charged me £36. Expected my premium to go down but off course not stayed the same even though moving to a better area. Done the same and changed my address for my other car with a different company my premium reduced by half. Called them for an explanation, said there must be lots of car crime in the new address. Don't even try to cancel it, it will cost you a fortune £300 - £400 if not more.
Not happy at all with this.
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21st January 2018
Good service, quite reliable
I find their services quite useful and reliable.
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20th January 2018
CAR INSURANCE WITH EASE
I JOINED LAST YEAR, VIA COMPARE THE MARKET, THEY WERE CHEAPER THAN MY PREVIOUS COMPANY AND ONLINE JOINNG WAS SIMPLE!
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3rd January 2018
No problems
My other car insurance company was just asking to much money, went onto a compare site and this company was the cheapest, i did everything over the Internet and all the forms where straight forward. Been with them for 5 months now and only had to ring...
Read moreMy other car insurance company was just asking to much money, went onto a compare site and this company was the cheapest, i did everything over the Internet and all the forms where straight forward. Been with them for 5 months now and only had to ring once, my call got answered straight away and so was my problem. A* to the customers service team
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6th December 2017
Rip-off merchants
Absolutely appalling company with limited customer support. Ridiculous cancellation fees and for this reason should be avoided.
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30th October 2017
£150 for a change of address
It cost me 35% of my original policy cost to change an address. On top of that my policy went up even though I was moving to somewhere that a) was being kept on a private driveway b) was in a private residential estate (apparently my car is...
Read moreIt cost me 35% of my original policy cost to change an address. On top of that my policy went up even though I was moving to somewhere that a) was being kept on a private driveway b) was in a private residential estate (apparently my car is therefore more at risk of being stolen. I also had to spend 35 minutes on the phone trying to sort some issues out. You get what you pay for, pay a little more to a company that don't make their money from charging you £150 for 1 minutes worth of work.
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19th October 2017
DO NOT USE THIS COMPANY - SERIOUSLY
Overall rating -5 Stars, recommendation? NO WAY, not even to my worse enemy ...
Read more Overall rating -5 Stars, recommendation? NO WAY, not even to my worse enemy
Since cancelling my policy, 1st Central renewed without permission. Then I had to complain to the Insurance Ombudsman in order to get 1stCentral to admit their mistake. while this was going on I had debt collectors calling, emailing, SMS'ing, Voicemails, you name it. Once they admitted fault, you would think that its right? WELL NO! 2+ years after I still have CRS debt collectors badgering me and 1stCentral still trying to get money out of me.
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