1st Central Reviews

  Ratings based on 206 reviews       Last review 2 weeks ago    

1st Central insurance reviews can help you to find out more about this UK insurance provider which launched in 2008 based in Haywards Heath. Smart Money People is the place for 1st Central reviews. Read and write reviews, and together we can help to...

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1st Central insurance reviews can help you to find out more about this UK insurance provider which launched in 2008 based in Haywards Heath. Smart Money People is the place for 1st Central reviews. Read and write reviews, and together we can help to increase trust and transparency in financial services.

Overall Rating

Good

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1st Central Review Insight

What are people saying in their reviews?

Price & Interest Rates

63% of feedback is Product related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

1st Central Products 206

Car Insurance

Thieves!

The Bunch of... Read more

The Bunch of cheaters!!!
They think they can do everything because they have all the money and power, just because they are big company does not allow them to do what ever they want to customers. They messed up and they investigated themself with outcome of no errors on their side, which doesn't surprise me at all.
Do not choose this thieves ever!!!

Reviewed on 26th April 2021
Not yor busines's avatar
Not yor busines
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Car Insurance

Good service great

Thanks the professionals are there

Reviewed on 16th April 2021
Gheorghe's avatar
Gheorghe
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Car Insurance

Thanks for service

The company has a great product availability

Reviewed on 16th April 2021
Gheorghe's avatar
Gheorghe
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Car Insurance

£50 non-refundable cancellation

UPDATE - I have since been contacted and refunded. The customer service girl Linda was excellent. She said they are looking into this as a change for their... Read more

UPDATE - I have since been contacted and refunded. The customer service girl Linda was excellent. She said they are looking into this as a change for their systems.

Took out a policy, needed to cancel, apparently somewhere nicely hidden in small print among all the 14 day cool off promises; it says that I would get charged a £50 non-refundable fee if I cancel (despite me doing the policy myself online, and cancelling within 2 hours.) Nicole B delighted in telling me that it says that I'd be charged. If you are stupid enough to take out insurance with these people, good luck!

Reviewed on 9th April 2021
Ann's avatar
Ann
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Car Insurance

Avoid at all costs

Beware ... Read more

Beware

Beware! Just got stung for an extra amount that was due to me not giving EXACT date that I or my husband passed our tests. We both passed over 20 years ago and I had no idea of the exact dates. Innocent mistake that I am now paying for - be warned

Reviewed on 26th March 2021
Christie Moore's avatar
Christie Moore
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Car Insurance

0 SCORE IF I WAS ALLOWED...

If i could've put 0 star review score I would've definitely done it. NEVER EVER insure your car at this company that operate like a scam. They without hesitation will be charge you twice without even notifying you that there are 2 active policies on... Read more

If i could've put 0 star review score I would've definitely done it. NEVER EVER insure your car at this company that operate like a scam. They without hesitation will be charge you twice without even notifying you that there are 2 active policies on the same car. And after you sell your car do not expect a refund for unused period but expect another fee for cancellation (£50 in my case) and another monthly charge in advance on the top of it... small print, eh! SCAM insurance company! NEVER EVER!

Reviewed on 21st March 2021
Linas P's avatar
Linas P
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Car Insurance

No integrity

The company is an absolute disgrace.... Read more

The company is an absolute disgrace.
They cancelled my policy without notice or contacting me verbally. I have been driving without knowledge of this for almost two weeks!
Oddly they had emailed requesting at least 8 documents. I had provided them with the vast majority of the documents they requested except for proof of address. As I was in the process of moving home I had not yet received bills and proof of address. I had explained this to them via email. When I called to find out their reason, their representative said it’s because I didn’t call and that it is within their right to cancel my policy leaving me driving illegally without notice or calling me.

A totally hypocritical and disgraceful organisation. This is not the way to treat your customers.

Reviewed on 11th March 2021
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Guinessboy
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Car Insurance

Ms

Very good . Is the best for me. My opinion.

Reviewed on 24th February 2021
Cristina Mihai's avatar
Cristina Mihai
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Car Insurance

Avoid this company

I cancelled my pre-paid car insurance with 4 months remaining and was informed that I was not due any refund for the unused 4 months. Cancellation fees are way to high and customer service is poor. Emails are not responded too and telephone operators... Read more

I cancelled my pre-paid car insurance with 4 months remaining and was informed that I was not due any refund for the unused 4 months. Cancellation fees are way to high and customer service is poor. Emails are not responded too and telephone operators lack consistent information

Reviewed on 31st January 2021
Charles's avatar
Charles
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Car Insurance

Avoid if you don't want to be ruined....

Please avoid these bunch of fraudsters. They are happy to take your money for insurance, but when you do get into an accident and want to claim, they will definitely look for a way to make sure they don't pay you and will ensure your insurance gets... Read more

Please avoid these bunch of fraudsters. They are happy to take your money for insurance, but when you do get into an accident and want to claim, they will definitely look for a way to make sure they don't pay you and will ensure your insurance gets voided and cancelled. I have put in a complaint against them and will be taking the complaint all the way to the financial ombudsman. I cannot believe that a car insurance taking out in good faith gets voided because the car had alloy wheels??? The end result is my car insurance costs has gone up from £650/year to over £3000/year due to my having to declare a policy voided by these fraudsters. Please avoid. If you choose to ignore this advice and you get into an accident or your car gets stolen and you want to claim, I can assure you you wouldn't get a penny because they will go through your policy and void it because you didn't declare you had a a sat nav!!

I have to pay over £21,000 for my car repair from my own pocket and also have to deal with the high car insurance costs due to a voided policy. Avoid these scam artists like a plague! I'm taking them to the financial ombudsman and will be posting this negative reviews everywhere so people can be forewarned.

Reviewed on 24th January 2021
Izzy's avatar
Izzy
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Car Insurance

The definition of why I hate car insurance companies

Absolutely disgusting, money thriving company. If you want to pay £100 to cancel your car insurance then this is the company for you. Vile treatment received for a good customer that has paid their way. Will NEVER use this company again and certainly ... Read more

Absolutely disgusting, money thriving company. If you want to pay £100 to cancel your car insurance then this is the company for you. Vile treatment received for a good customer that has paid their way. Will NEVER use this company again and certainly won’t be recommending to anyone. Avoid like the plague

Reviewed on 5th January 2021
Joanna 's avatar
Joanna
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Car Insurance

Cheap and nasty for good reason

Cheap and nasty for good reason. Firstly expect to be hounded by 'Policy Validation' threatening to cancel your policy. God help you if you need to make a claim! After a year renewing I was mis sold the policy and extorted for more money. After... Read more

Cheap and nasty for good reason. Firstly expect to be hounded by 'Policy Validation' threatening to cancel your policy. God help you if you need to make a claim! After a year renewing I was mis sold the policy and extorted for more money. After cancelling they will rip you off further with ficticious charges. Avoid at all costs- will be taking them to the FCA. All emails will be ignored incidentally if you have a grievance. Customer service is simply shocking.

Reviewed on 11th December 2020
Mike Rudd's avatar
Mike Rudd
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Car Insurance

Dont use!!!!!!!!!!

Worst insurance company I have used in my life. They will try and RIP you off!!!! It's a con. Run while you can!!!

Reviewed on 25th November 2020
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Annonomous
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Car Insurance

??????

Unable to offer renewal due to Underwriters can’t give any reason. A year older no driving convictions never speed. Don’t understand why poor customer service

Reviewed on 8th November 2020
Jpd Shaw's avatar
Jpd Shaw
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Car Insurance

Legal Thief

Changed car on my policy they took payment for this and my old car which I changed. Now they don't know what I was paying for. Iwas on the phone over 1 hour and they found payment now changed my policy car and say that I need to pay 50 monthly and in... Read more

Changed car on my policy they took payment for this and my old car which I changed. Now they don't know what I was paying for. Iwas on the phone over 1 hour and they found payment now changed my policy car and say that I need to pay 50 monthly and in policy what I found and agree it was 29. Rubbish company. Now contact again as you suggested. Nobody able to help me. Now wanted to cancel my policy and they said to ring tomorrow because now they don't have anyone to do this.caustomer service is open till 8 but cancelation till 5 and is nowhere infirmation tion about this. You stole my money and done mess with my documents also it is no documents about policy what I done online only you took my money. I will say about your company everywhere wher I can what you are doing wirh caustomers and how you are treating them. I loss 3 hours for conversation with 1 central. And a lots of nerves at the end of my pregnancy. You are legal thief. Be careful people.

Reviewed on 2nd November 2020
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Agnieszka Koziarska
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Car Insurance

High fees

Took out policy and weeks later was asked to call them. 30 mins in a queue and then had to confirm occupation details. Mine were correct but I hadn't changed my dads to retired and they gave me the option of changing his details and re-issuing the... Read more

Took out policy and weeks later was asked to call them. 30 mins in a queue and then had to confirm occupation details. Mine were correct but I hadn't changed my dads to retired and they gave me the option of changing his details and re-issuing the quote (£50 arrangement fee and £50 cancellation fee) or re-quoting without him included in the policy (would also be subject to the two fees above). I said I would cancel then and go with another provider so they deducted £50 arrangement fee and £50 cancellation fee plus days covered from my premium and left with me £128 refund from a £241 premium paid only 25 days previously! Absolutely scandalous and I suspect they call all policy holders just to see if they can trip them up about missed details that would end up being irrelevant to the cost of the original premium, just so they can enforce changing of document fees. Avoid at all costs!

Reviewed on 19th October 2020
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Joan
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Car Insurance

un-helpful

over charge admin, try to charge me twice for a change then double the price only had policy 3 months because change cost as much as the policy after admin fee twice because wep page did not save details but took payments for change then customer... Read more

over charge admin, try to charge me twice for a change then double the price only had policy 3 months because change cost as much as the policy after admin fee twice because wep page did not save details but took payments for change then customer service wanted to charge again so lost 62.00 in less than 24 hours to then loss another 140.00 next day. never use again

Reviewed on 21st September 2020
dee's avatar
dee
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Car Insurance

have to pay eventhough my car was stollen

PN:FPM6006310481FC/013019 ... Read more

PN:FPM6006310481FC/013019
My car was stolen in January and I reported it by phone. I ahve been waiting since then and I ce=aleed many times and I have been told that due to the virus and I havent got an answer.
I sent an email to stop them taking the money from my bank account but no action has been taken. On the 21st of September 2020 I called the customer service to clarify the situation however the asnswer was shocking as I reported that my car stolen 8 months ago but I dint ask to cancel he policy. Now I HAVE TO PAY £176 TO CANCEL THE POLICY EVEN IF MY CAR WAS STOLEN after keeping me on the phones for 55 mins.
Poor service

Reviewed on 21st September 2020
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iqablani@yahoo.it
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Breakdown Cover

Alright

Twas satisfactory, good, insurance was ok

Reviewed on 19th September 2020
Amy Stevens's avatar
Amy Stevens
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Car Insurance

Avoid this company

2 months after policy taken out, they want completely unnecessarily proof of address. Evrrything i supplied was deemed not acceptable including driving licence and wage slips. Then my policy was cancelled and they demanded £75 cancellation fee, which ... Read more

2 months after policy taken out, they want completely unnecessarily proof of address. Evrrything i supplied was deemed not acceptable including driving licence and wage slips. Then my policy was cancelled and they demanded £75 cancellation fee, which they won't get a penny of. Scam company, unhelpful and robotic staff who rip people off.
AVOID AVOID AVOID

Reviewed on 17th September 2020
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Luke Seffens
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