1st Central Reviews

Car Insurance

Ms

Very good . Is the best for me. My opinion.

Reviewed on 24th February 2021

Cristina Mihai

Car Insurance

Avoid this company

I cancelled my pre-paid car insurance with 4 months remaining and was informed that I was not due any refund for the unused 4 months. Cancellation fees are way to high and customer service is poor. Emails are not responded too and telephone operators... Read more

I cancelled my pre-paid car insurance with 4 months remaining and was informed that I was not due any refund for the unused 4 months. Cancellation fees are way to high and customer service is poor. Emails are not responded too and telephone operators lack consistent information

Reviewed on 31st January 2021

Charles

Car Insurance

Avoid if you don't want to be ruined....

Please avoid these bunch of fraudsters. They are happy to take your money for insurance, but when you do get into an accident and want to claim, they will definitely look for a way to make sure they don't pay you and will ensure your insurance gets... Read more

Please avoid these bunch of fraudsters. They are happy to take your money for insurance, but when you do get into an accident and want to claim, they will definitely look for a way to make sure they don't pay you and will ensure your insurance gets voided and cancelled. I have put in a complaint against them and will be taking the complaint all the way to the financial ombudsman. I cannot believe that a car insurance taking out in good faith gets voided because the car had alloy wheels??? The end result is my car insurance costs has gone up from £650/year to over £3000/year due to my having to declare a policy voided by these fraudsters. Please avoid. If you choose to ignore this advice and you get into an accident or your car gets stolen and you want to claim, I can assure you you wouldn't get a penny because they will go through your policy and void it because you didn't declare you had a a sat nav!!

I have to pay over £21,000 for my car repair from my own pocket and also have to deal with the high car insurance costs due to a voided policy. Avoid these scam artists like a plague! I'm taking them to the financial ombudsman and will be posting this negative reviews everywhere so people can be forewarned.

Reviewed on 24th January 2021

Izzy

Car Insurance

The definition of why I hate car insurance companies

Absolutely disgusting, money thriving company. If you want to pay £100 to cancel your car insurance then this is the company for you. Vile treatment received for a good customer that has paid their way. Will NEVER use this company again and certainly ... Read more

Absolutely disgusting, money thriving company. If you want to pay £100 to cancel your car insurance then this is the company for you. Vile treatment received for a good customer that has paid their way. Will NEVER use this company again and certainly won’t be recommending to anyone. Avoid like the plague

Reviewed on 5th January 2021

Joanna

Car Insurance

Cheap and nasty for good reason

Cheap and nasty for good reason. Firstly expect to be hounded by 'Policy Validation' threatening to cancel your policy. God help you if you need to make a claim! After a year renewing I was mis sold the policy and extorted for more money. After... Read more

Cheap and nasty for good reason. Firstly expect to be hounded by 'Policy Validation' threatening to cancel your policy. God help you if you need to make a claim! After a year renewing I was mis sold the policy and extorted for more money. After cancelling they will rip you off further with ficticious charges. Avoid at all costs- will be taking them to the FCA. All emails will be ignored incidentally if you have a grievance. Customer service is simply shocking.

Reviewed on 11th December 2020

Mike Rudd

Car Insurance

Dont use!!!!!!!!!!

Worst insurance company I have used in my life. They will try and RIP you off!!!! It's a con. Run while you can!!!

Reviewed on 25th November 2020

Annonomous

Car Insurance

??????

Unable to offer renewal due to Underwriters can’t give any reason. A year older no driving convictions never speed. Don’t understand why poor customer service

Reviewed on 8th November 2020

Jpd Shaw

Car Insurance

Legal Thief

Changed car on my policy they took payment for this and my old car which I changed. Now they don't know what I was paying for. Iwas on the phone over 1 hour and they found payment now changed my policy car and say that I need to pay 50 monthly and in... Read more

Changed car on my policy they took payment for this and my old car which I changed. Now they don't know what I was paying for. Iwas on the phone over 1 hour and they found payment now changed my policy car and say that I need to pay 50 monthly and in policy what I found and agree it was 29. Rubbish company. Now contact again as you suggested. Nobody able to help me. Now wanted to cancel my policy and they said to ring tomorrow because now they don't have anyone to do this.caustomer service is open till 8 but cancelation till 5 and is nowhere infirmation tion about this. You stole my money and done mess with my documents also it is no documents about policy what I done online only you took my money. I will say about your company everywhere wher I can what you are doing wirh caustomers and how you are treating them. I loss 3 hours for conversation with 1 central. And a lots of nerves at the end of my pregnancy. You are legal thief. Be careful people.

Reviewed on 2nd November 2020

Agnieszka Koziarska

Car Insurance

High fees

Took out policy and weeks later was asked to call them. 30 mins in a queue and then had to confirm occupation details. Mine were correct but I hadn't changed my dads to retired and they gave me the option of changing his details and re-issuing the... Read more

Took out policy and weeks later was asked to call them. 30 mins in a queue and then had to confirm occupation details. Mine were correct but I hadn't changed my dads to retired and they gave me the option of changing his details and re-issuing the quote (£50 arrangement fee and £50 cancellation fee) or re-quoting without him included in the policy (would also be subject to the two fees above). I said I would cancel then and go with another provider so they deducted £50 arrangement fee and £50 cancellation fee plus days covered from my premium and left with me £128 refund from a £241 premium paid only 25 days previously! Absolutely scandalous and I suspect they call all policy holders just to see if they can trip them up about missed details that would end up being irrelevant to the cost of the original premium, just so they can enforce changing of document fees. Avoid at all costs!

Reviewed on 19th October 2020

Joan

Car Insurance

un-helpful

over charge admin, try to charge me twice for a change then double the price only had policy 3 months because change cost as much as the policy after admin fee twice because wep page did not save details but took payments for change then customer... Read more

over charge admin, try to charge me twice for a change then double the price only had policy 3 months because change cost as much as the policy after admin fee twice because wep page did not save details but took payments for change then customer service wanted to charge again so lost 62.00 in less than 24 hours to then loss another 140.00 next day. never use again

Reviewed on 21st September 2020

dee

Car Insurance

have to pay eventhough my car was stollen

PN:FPM6006310481FC/013019 ... Read more

PN:FPM6006310481FC/013019
My car was stolen in January and I reported it by phone. I ahve been waiting since then and I ce=aleed many times and I have been told that due to the virus and I havent got an answer.
I sent an email to stop them taking the money from my bank account but no action has been taken. On the 21st of September 2020 I called the customer service to clarify the situation however the asnswer was shocking as I reported that my car stolen 8 months ago but I dint ask to cancel he policy. Now I HAVE TO PAY £176 TO CANCEL THE POLICY EVEN IF MY CAR WAS STOLEN after keeping me on the phones for 55 mins.
Poor service

Reviewed on 21st September 2020

iqablani@yahoo.it

Breakdown Cover

Alright

Twas satisfactory, good, insurance was ok

Reviewed on 19th September 2020

Amy Stevens

Car Insurance

Avoid this company

2 months after policy taken out, they want completely unnecessarily proof of address. Evrrything i supplied was deemed not acceptable including driving licence and wage slips. Then my policy was cancelled and they demanded £75 cancellation fee, which ... Read more

2 months after policy taken out, they want completely unnecessarily proof of address. Evrrything i supplied was deemed not acceptable including driving licence and wage slips. Then my policy was cancelled and they demanded £75 cancellation fee, which they won't get a penny of. Scam company, unhelpful and robotic staff who rip people off.
AVOID AVOID AVOID

Reviewed on 17th September 2020

Luke Seffens

Car Insurance

Avoid, scam company with poor customer service

I have currently been on hold for an hour and ten minutes and still counting. Very poor customer... Read more

I have currently been on hold for an hour and ten minutes and still counting. Very poor customer service.

Update: they have renewed without my consent and threatened me with financial debt management company if I didn't pay renewal or an admin fee that was just as much. I could only make a complaint via a letter and I would have to be on hold for two hours to speak to a manager.

On their renewal quote they said their renewals are better than for first time customers. A comparison website was £50+ cheap with them for the same level of insurance.

Very poor service. I will never use them again and strongly advice anyone reading to avoid using them.

Reviewed on 11th September 2020

Stuart

Car Insurance

Cheapest quotes

Always loved beig inaured with them. Very helpful and their wevbsite is easy to use.

Reviewed on 6th September 2020

Hayley Marie Evans

Car Insurance

Cheap and cheerful

After an accident caused by another driver I never went through with legal action and my insurance became more expensive, but 1st central were an amazing option for me very reasonable price

Reviewed on 6th September 2020

effy427

Car Insurance

Simple and easy to use

Everything was so simple and easy to use. Got the best quote from all the comparison sites. Will use again

Reviewed on 30th August 2020

Bernadette

Car Insurance

Avoid this company, they lie and scam.

The company tend to be the cheapest but go on to make their money by trying to scam newly registered customers. They will send an email asking for scans of license etc. to double check dates. They will then insist what you entered is incorrect, change... Read more

The company tend to be the cheapest but go on to make their money by trying to scam newly registered customers. They will send an email asking for scans of license etc. to double check dates. They will then insist what you entered is incorrect, change it on your policy without asking, and charge you for it. DOUBLE CHECK on you policy data - they will try and do this even if you enter the correct info, in the hope that you don't push back.
I made sure my dates were correct and they still lied. Thankfully I had the evidence.
They also rely upon people coming in from comparison sites, where the exact date you passed your test isn't entered. It will default to the 1st of the month on their system, so if you don't manually change it on their own website, they will charge you for providing wrong info.

This isn't a one off, I was with the company several years ago and the exact same thing happened. Of course I decided to go for them again as they were cheaper, and I didn't learn my lesson!!

Absolutely avoid. Rather pay an extra £100 than go through the stress of dealing with this terrible company.

Reviewed on 3rd August 2020

Cy

Car Insurance

Average

Insurance wasnt bad but I found customer service hard to get through too and I preferred my previous insurers

Reviewed on 2nd August 2020

laura green

Car Insurance

Good valuve for money

Have used this company for multiple years. always seem to be the best value for money when it comes to a good car insurance deal with comprehensive cover and legal aid included.

Reviewed on 31st July 2020

Hfarrall