This company has been absolutely awful to use and has caused my family so much unnecessary stress. It almost feels like a scam at this... This company has been absolutely awful to use and has caused my family so much unnecessary stress. It almost feels like a scam at this point with how they manipulate information just to clear files off their desks. The accident happened in mid-November. My car was written off the exact same day and picked up less than a week later, but dealing with this company since then has been a total nightmare.Their handlers completely mismanaged the file from the start. They explicitly told us it was our fault, entirely ignoring our independent witnesses and evidence that was heavily stacked against the third party. Even the person handling our case openly admitted to me that the other driver was reckless, yet they were still going to put us fully at fault. I had to fight them, kick up a huge fuss, and launch a formal complaint before they finally investigated, admitted their initial outcome was completely wrong, apologised, and corrected the case to non-fault over a month later. After that failure, their engineering team rushed through a lazy total loss write-off based on automated algorithms. I was completely kept in the dark; I was never given the option of salvaging the vehicle, and nothing was properly explained to me at all. It was just dictated to me that the car was being written off with zero transparency.I have now received a Dartford Crossing charge for the vehicle and discovered it was auctioned off in January and passed a full UK MOT check in February. This explicitly proves the vehicle was completely, safely, and economically repairable. We had a bit over a year left of payments on that car, after which our long-term plan was to buy a second car for our family. Because of their errors, we are now trapped paying for a replacement vehicle, unable to afford a second car in the near future, and completely blocked from looking for one now as we should have been. I am warning other people to stay far away from this awful company. Absolutely do not use them, this has been months of stress, they have consisitently misinformed me and they are scammers! I am so sick of the constant stress and manipulation of this company Read more Read less

Absolute DISGRACE! DONT WASTE YOUR TIME, MONEY OR ENERGY ON THIS THIEVES AND CROOKS.

I purchased car insurance and then found a more comprehensive cover for the same price, so within 12 hours decided to cancel whilst policy was... I purchased car insurance and then found a more comprehensive cover for the same price, so within 12 hours decided to cancel whilst policy was pending. They charged me £25 fee for a policy that was not due to start for 3 weeks. The T&Cs were not clear of the charges and they refused to waiver. I have reached out to Financial Obudsman and I suggest anyone with similar issues does the same. They should not be able to get away with charge fees, without making it clear. Really poor customer service, please avoid this company. Read more Read less

RIP off company AVOID they contact you after the 14 day cooling period and try and charge you another £400

I had a genuinely terrible experience trying to change my car mid-term with 1st Central. Before renewing my policy, I knew I would be getting... I had a genuinely terrible experience trying to change my car mid-term with 1st Central. Before renewing my policy, I knew I would be getting a new car within a few weeks. I compared quotes for both my current car and the new one in advance, and 1st Central appeared competitive for both, so I proceeded with them. However, when the time came to switch vehicles after receiving the new registration, I was quoted a fee that was higher than the entire 12-month premium just to make the change. I challenged this over the phone, but both the call handler and their manager simply repeated scripted responses and offered no meaningful explanation, blaming the underwriters and stating there was nothing they could do. My only option was to cancel the policy, which resulted in me paying £140 for just 26 days of cover. I then insured the new car elsewhere for less than what 1st Central wanted just to amend the policy. This experience felt completely unreasonable and suggests a business model that penalises customers once they are locked in. To add insult to injury, the call ended with “please consider us for your next car,” which I found quite tone-deaf given the situation. I will not be returning and would advise others to be cautious. Read more Read less

My experience with 1st Central was extremely disappointing. When I needed to make a claim, it was not accepted, despite paying for insurance and following... My experience with 1st Central was extremely disappointing. When I needed to make a claim, it was not accepted, despite paying for insurance and following the policy requirements. I also constantly received warnings that my insurance could be cancelled because of my black box score. No matter how carefully and responsibly I drove, it felt impossible to achieve the score they wanted. The system seemed unfair and created a lot of unnecessary stress. The whole experience left me feeling that I was being penalised despite trying my best to drive safely and comply with the terms of the policy. Based on my experience, I would not choose 1st Central again and would not recommend them to other young drivers. Read more Read less

Honeslty worst insurance company ever over charging me on a vehicle that’s is not in use refusing to swap my policy to another car that... Honeslty worst insurance company ever over charging me on a vehicle that’s is not in use refusing to swap my policy to another car that is in use without charging me a fee of 1k to 2k. I tried to cancel the policy as they are already charging me 200 and something a month for a car I have told them about months ago is not driveable!!!!!!! Regardless of that they continued to keep charging me. I will now be taking this up with financial ombudsman. Read more Read less

Quote price is competitive but making contact with anyone is extremely difficult. AI chat is next to useless, just go round around in circles. Talking... Quote price is competitive but making contact with anyone is extremely difficult. AI chat is next to useless, just go round around in circles. Talking to a person seems to be impossible, wait for a long long time and then call centre is in South Africa. Took days to cancel the policy and then was charged a lot of money. Sad because have used 1st central in the past but they seem to have gone downhill a lot. Not at all confident if insurance was needed so had to cancel the policy. Went to Hastings who sorted out in five minutes. Read more Read less

I explained a few things to them over the phone and they charged me £155 for that call.