1st Central Reviews

Car Insurance

Not Even Deserving of One Star !

Same experience as all the other reviews left here . Given a quote and then asked for lots of additional documents (which were provided ) or your policy could be cancelled. Well I wish we hadn’t of provided them and let them cancel it as they now want ... Read more

Same experience as all the other reviews left here . Given a quote and then asked for lots of additional documents (which were provided ) or your policy could be cancelled. Well I wish we hadn’t of provided them and let them cancel it as they now want an additional £140 on top of the quoted premium , which makes them more expensive than EVERY other company. Wish I had seen these reviews before we switched !

Reviewed on 20th October 2021

Natasha Barnes

Car Insurance

Worst ever car insurance company

This is the worst car insurance company ever. Suggesting this company only to my enemies. They make changes to your car insurance 14 days after you have taken out the insurance, charge you for them, then don't answer your e-mails, long phone waiting... Read more

This is the worst car insurance company ever. Suggesting this company only to my enemies. They make changes to your car insurance 14 days after you have taken out the insurance, charge you for them, then don't answer your e-mails, long phone waiting queues, don't call you back when said they would, don't talk to the driver, cancellation fees are written £50, but they want to charge you £145, basically, making it impossible to cancel it, customer service is horrible, no way to do anything online, just waiting till the policy finishes and NEVER again with this company. If you think it's cheaper than others, think twice, they will make some changes and will charge you more than more expensive companies, you will fall in a trap. Can't imagine what would happen if needed to make a claim.

Reviewed on 8th October 2021

Sandra Gah

Car Insurance

Disgusting

Took insurance out with them 2 months later asking me for £289.85 because on their system it says i had my license in 2010 when i clearly told them and sent them my driving lice se pictures i was passed in 2012 spoke to someone and she was rude didnt ... Read more

Took insurance out with them 2 months later asking me for £289.85 because on their system it says i had my license in 2010 when i clearly told them and sent them my driving lice se pictures i was passed in 2012 spoke to someone and she was rude didnt want to help and clearly said to me its not up for discussion and when i want to cancel my insurance they only giving me half the money back and its only been 2 months only went with them as they had alot of extras you can add on your policy now my insurance is costing me way more avoid this insurance company

Reviewed on 8th October 2021

Sumayyah Bibi

Car Insurance

Avoid at all cost

Just had my policy canceled with this lot because the computer has when I got my license wrong as it was originally... Read more

Just had my policy canceled with this lot because the computer has when I got my license wrong as it was originally Irish.
They are charging me 75 pound for them canceling my policy!!
Even though my details are correct!!
Avoid at all cost total cowboys
Edit they are now trying to charge me 111 pounds for them cancelling my insurance.

Needless to say ill be reporting them to trading standards as this is basically theft.

Reviewed on 5th October 2021

James Sweetman

Car Insurance

Stealing

They are stealing money from customers. Avoid

Reviewed on 1st October 2021

Cristian Crivaci

Car Insurance

Do not use!

This company is terrible. The customer service is shockingly bad as they have no idea about there own product. Extremely expensive admin costs if the policy ever needs changing or up grading. And communication is non existant.

Reviewed on 8th September 2021

John Calton

Car Insurance

Worst company ever

They will steal your money & empty your pockets, they charged a £50 administration fee when I decided to cancel within the cooling off period it was less than 24 hours after I had signed up. The terms are not clear the email stated there would be no ... Read more

They will steal your money & empty your pockets, they charged a £50 administration fee when I decided to cancel within the cooling off period it was less than 24 hours after I had signed up. The terms are not clear the email stated there would be no cancellation fee if cancelled within the cooling off period & no mention of any adminstration fee charges. My policy did not even start yet! The customer service was very poor and the representative was very rude & lacked professionalism. AVOID AT ALL COSTS. You will thank me later.

Reviewed on 6th September 2021

Allie

Car Insurance

They will empty your pocket

Worst company. Dont take policy from them. Your pockets will be empty

Reviewed on 2nd September 2021

su su

Car Insurance

Cons DO NOT USE

I wouldn’t even give these people one star, i started and paid for a policy in full and in 10 minutes I decided I made a mistake and wanted to cancel the policy and when I called them they said that they are going to charge me £50 for a settlement fee ... Read more

I wouldn’t even give these people one star, i started and paid for a policy in full and in 10 minutes I decided I made a mistake and wanted to cancel the policy and when I called them they said that they are going to charge me £50 for a settlement fee which I was not aware of at the time of the purchase. They rob you they are CON’s BE AWARE
I have an email confirming that I can cancel the policy within 14 days without a charge. What a joke of a company -
DO NOT USE THIS COMPANY THEY HAVE LITERALLY JUST FORCED ME TO STICK TO THE POLICY - BE AWARE GUYS JUST USE PROPER INSURANCE COMPANIES LIKE ADMIRAL OR DIRECT LINE - DO NOT USE 1st Central - absolutely appalling company day light robbery. Disgusting service VERY VERY VERY VERY UNHAPPY

Reviewed on 28th August 2021

Rehan Hussain

Car Insurance

Go elsewhere or get done over.

Sell you insurance then start fishing for more money, you have not got drive to work on your policy even though it's on the certificate & I've got business use, then the dates on your licence are wrong apparently I put passed test 1996 when should be... Read more

Sell you insurance then start fishing for more money, you have not got drive to work on your policy even though it's on the certificate & I've got business use, then the dates on your licence are wrong apparently I put passed test 1996 when should be 1987 named driver wrong 98 instead of 94 so more driving time great, put sp30 date as 28/4/18(date caught speeding) instead of conviction date(28/7) my bad. They loaded the insurance by a over 50% or cancel at extortionate rate, £210 then reduce to £160 for 41 days great money in getting people to cancel look at there reviews, I'm going to FSO & anybody else that will listen.
They auto input the 25+ years licence held date on comparison site & hope you don't check because I was not asked so they can get more money, you either pay up or cancel at stupid rate there quids in either way

Reviewed on 22nd August 2021

Mark A

Car Insurance

Avoid them

They charge a fee for everything. Avoid them

Reviewed on 21st August 2021

Yani Krastev

Car Insurance

£50 to cancel within cooling off period

I phoned to cancel before my policy started and was told that I would have to pay a £50 fee even though I am within the cooling off period. The terms and conditions are extremely unclear and state that if you cancel within 14 days the fee is £0, h... Read more

I phoned to cancel before my policy started and was told that I would have to pay a £50 fee even though I am within the cooling off period. The terms and conditions are extremely unclear and state that if you cancel within 14 days the fee is £0, however it doesn’t actually state you would still have to pay £50 for setting up the policy. The t&cs are so unclear and when I called back to query this after reading the terms and conditions the advisor I spoke to was extremely rude, unhelpful and spoke over me repeatedly. AVOID unless you want to be out of pocket.

Reviewed on 19th August 2021

Jordanne Morgan

Car Insurance

AVOID - Will force to you pay extra fees or cancel for higher fees

I went with this insurance through compare the market, they charged me £75 for a policy change for the value of 29p because of an incorrect date. They did this 3 months after I took out the policy. Avoid, I tried to save money by going with them now I ... Read more

I went with this insurance through compare the market, they charged me £75 for a policy change for the value of 29p because of an incorrect date. They did this 3 months after I took out the policy. Avoid, I tried to save money by going with them now I really regret it. Customer service is also terrible, the agents don’t listen to you and and make false promises. They just want to make money out of you, god forbid if you have an accident and need help.

Reviewed on 16th August 2021

Lucy Jones

Car Insurance

Complete liars

Cancelled car insurance payment as my portal wasn’t showing a current certificate, so cancelled direct debit, rang and had a conversation where they said i would need to pay for the whole premium, as i had been issued the documents, when i told them i ... Read more

Cancelled car insurance payment as my portal wasn’t showing a current certificate, so cancelled direct debit, rang and had a conversation where they said i would need to pay for the whole premium, as i had been issued the documents, when i told them i hadnt received them, they said i had even though i was looking at my portal at the time with expired paperwork. I asked to forward the original email to prove they had sent it originally, only to be sent a copy dated the day i asked, now being hounded for money i don’t owe, avoid at all cost, going to the ombudsman to sort out

Reviewed on 16th August 2021

Tim Croft

Car Insurance

Avoid at all costs - the WORST company to get car insurance from.

Extremely rude customer service. Do not be fooled by the cheap advertised rates as there are many hidden costs they do not tell you about. They do nothing to help you at all. They really are theiving. I highly, highly recommend you do not choose this... Read more

Extremely rude customer service. Do not be fooled by the cheap advertised rates as there are many hidden costs they do not tell you about. They do nothing to help you at all. They really are theiving. I highly, highly recommend you do not choose this company, trust me. It has been a nightmare with them.

Reviewed on 11th August 2021

Sorrel Magenta Linsley

Car Insurance

Excellent insurers

We struggled to find a reasonable quote, until these popped up. They were more than happy to help and got me driving without the huge price tag.

Reviewed on 5th August 2021

Sarah Beth

Car Insurance

Worst insurance company going

This is hands down the worst company I've ever dealt with. Full of lies, takes nearly an hour to get hold of them, will charge £50 for any changes to the policy even if its there fault it needs changing. Avoid at all cost!

Reviewed on 30th July 2021

Warren Fernley

Car Insurance

Hidden costs do not use.

Difficult to contact when wishing to cancel . Paid £89 to cancel in the end. When setting up policy should’ve explained better . Terms and conditions confusing.

Reviewed on 23rd July 2021

Sarah Quirin

Car Insurance

force clam payout on sgred database

I would never use them again stay well way from these clowns there like to blame you for stuff and then pay out 3rd party's without informing you about that's happened I only found something out today from my new insurance company because of... Read more

I would never use them again stay well way from these clowns there like to blame you for stuff and then pay out 3rd party's without informing you about that's happened I only found something out today from my new insurance company because of they shared insurance data base there all use to upload force information that stays on file for 5 years I'm going to try my best to get this information removed because its force
take my advice stay well away

Reviewed on 20th July 2021

David M Jenkins

Car Insurance

mess big

do not use this service they are steling money 100%

Reviewed on 15th July 2021

Carl