Write a review
20th March 2019
Rubbish scam company
Disgusting customer service. Cancels ur insurance for no reason n charges u cancellation fees
Your 1st Central Reviews (138)
Sort by:
Most recent
Filter by:
All
Write a review
22nd February 2019
Horrendous customer service
Avoid this company at all costs. Rude and unhelpful staff. Ludicrous fees and hidden charges.
Write a review
1st February 2019
STAY AWAY- INCOMPETENT AND JUST SEEM TO WANT TO RIP YOU OFF
As soon as I needed to make a change things started to go wrong. Wanted to charge me almost double for changing to a slightly older less powerful car, clearly no more risk than the other. I took up a new policy with them again and got a better deal so...
Read moreAs soon as I needed to make a change things started to go wrong. Wanted to charge me almost double for changing to a slightly older less powerful car, clearly no more risk than the other. I took up a new policy with them again and got a better deal so accepted the cancellation fee for the old one as I had little choice. Since beginning the new policy, they have sent me email after email demanding documents which I kept sending over and over (Proof Of No Claims, (which had been with them anyway) proof of address, driving licence) accusing me of some kind of fraud.This has gone on for 3 weeks now. I must have sent the same things 10 times each, each time I just get threatening automated emails saying they will cancel my policy and charge £75 for doing so . I feel like they try and find things or leave things hanging so they can charge you the fees. They seem to be all about the fees, which is why perhaps their initial premium quote is the cheapest online. I still haven't resolved this with them and to be honest feel so stressed about it all. I would definitely not recommend them.
Write a review
18th January 2019
Bad service, hidden charges
Never again, hidden charges for everything, never answer emails, their the cheapest on line for a reason, do not fulfil their promises. Take my advise go anywhere else
Write a review
17th January 2019
Never again
1st Central is a disaster not an insurance company. Unlike the other reviewers I had to deal with this company regarding an actual problem. Liars and deceivers. Using clauses against you that are nowhere to be found in your policy. If they don't want...
Read more1st Central is a disaster not an insurance company. Unlike the other reviewers I had to deal with this company regarding an actual problem. Liars and deceivers. Using clauses against you that are nowhere to be found in your policy. If they don't want to deal with you anymore, their are allowed to block your number for no reason, so that you can't call them again. And there is no other mean of contacting them. I filed a complaint - even that's been ignored. This company is a disaster, never again. Wouldn't recommend 1st central to my worst enemy. If you are thinking of buying their insurance, don't, for your own sake. It's like standing in front of a thief and voluntarily giving him a big sum of money. He will not only steal your money but he will also beat you up and run away with no consequences - that's how I was treated.
Write a review
12th January 2019
Good company
Good to deal with never had any issues, bearing in mind I have not made a claim so I can't say how smooth that would be. But all in all my experience was good.
Write a review
8th January 2019
Quiet until something changes. Then they attack your wallet
Needed to add my wife onto policy. They refused. Even though she is 38 with no record of any claims or...
Read more Needed to add my wife onto policy. They refused. Even though she is 38 with no record of any claims or offences.
So all I could do was cancel my policy to revert to another.
They then have the nerve to charge cancellation fees. Even though I paid all insurance annually upfront.
Won't be using 1st Central again. That is for sure.
Write a review
1st December 2018
Avoid Policy Changes
AVOID POLICY CHANGES...
Read more AVOID POLICY CHANGES
Their business model is to make PROFIT FROM FEES, rather than fair premiums and happy repeat custom.
My wife changed her vehicle from a 2012 Golf Gti 35 Edition (no claims) to a 2014 Volvo XC60. The market dictated the premium should have fallen for the XC60, BUT not at 1st Central. Their 'goodbye' quote was almost double the Golf at £840. Surprise, surprise, we were indirectly FORCED to cancel and they pocket a £50 arrangement (just past 14 days from renewal) fee AND £50 cancelation fee for no risk. Their customer service (I use the term loosely) stooge was rude and opened and closed my complaint case in the same minute and referred the debt to their collection thugs. We moved to Quotemehappy for £370.
Write a review
21st November 2018
They are cool.
Fast and reliable.Corespondence is also worth complementing
Write a review
9th November 2018
Great company
I have used 1st central for a few years now, they are always friendly and helpful over the phone
Write a review
9th November 2018
Car insurance
I have been using 1st central fo back coupe years now and have swapped cars with them a few times. Thier prices are reasonable and the online customer portal is very good giving you the ability to change most things very easily.
Write a review
9th September 2018
Easy process
I had to change my car insurance halfway through as I changed my car and it was an easy process to update my details online, so I was not without cover.
Write a review
4th September 2018
TOTAL RIP OFF
Absolutely worst. They are cheap to start - that's true. But if you start making changes like address, adding drivers etc. They will charge you absurd fees. Sold your car and want to cancel? Another £100. No other company (RAC, TESCO, AVIVA and ...
Read moreAbsolutely worst. They are cheap to start - that's true. But if you start making changes like address, adding drivers etc. They will charge you absurd fees. Sold your car and want to cancel? Another £100. No other company (RAC, TESCO, AVIVA and others) ever charged me for cancelling due to an sold car. I don't even want to think how hard would a claim process be with them. Also - Don't trust their reviews with Feefo. Those are all filtered to show 3 and more stars. TOTAL RIP OFF
Write a review
19th August 2018
Great service from 1st Central
Always the cheapest insurance and very simple and easy to deal with company
Currently showing 20 of 138
Load More Reviews
.jpg)
