Horrendous insurance company. I made a genuine mistake with a date then 7 weeks down the line got told I had to pay ANOTHER £144... Horrendous insurance company. I made a genuine mistake with a date then 7 weeks down the line got told I had to pay ANOTHER £144 or my insurance would be cancelled. The date would have made zero difference to the the original quote, yes an amendment fee but not £144. Subsequently I won't be renewing any of the cars in the household with Ist central. TOP TIP the cheapest quote isn't always the best! Certainly not in this case. Read more Read less

AVOID! Never again would I choose this company. Apparently I had made a mistake in putting the wrong month in when my son passed his... AVOID! Never again would I choose this company. Apparently I had made a mistake in putting the wrong month in when my son passed his driving test, this increased by £1,500 even though it was down as him having no NCD anyway. I went on the chat and asked to cancel the policy as I could get it cheaper elsewhere by £1,000 at least. Being at work is hard to call so tried whats app and chat on their website, the site constantly freezes then you get a message saying they closed after waiting hours in a queue. Sometimes I was position 194 so was so frustrating to the receive this message after such a long wait. Finally getting through, I was told that I was insured until 21st September and need not do anything, if I did not contact them further they would automatically cancel the policy. This morning I received an email to say they will be taking out my new payments of £352 a month, it's a corsa not a Lambroghini! Anyway here we are again hours on chat try to sort the problem out, currently 2nd in the queue for the past 50 minutes Read more Read less

BIGGEST SCAM COMPANY AROUND QUOTE £1700 FOR INSURANCE SO I PAY IN FULL PROVIDE PROOF OF MY NO CLAIMS BONUS THEY THEN PHONE AND DEMAND... BIGGEST SCAM COMPANY AROUND QUOTE £1700 FOR INSURANCE SO I PAY IN FULL PROVIDE PROOF OF MY NO CLAIMS BONUS THEY THEN PHONE AND DEMAND A EXTRA £900 FOR THE INSURANCE AS THEY WONT ACCEPT NO CLAIMS BONUS THEY THEN DEMAND YOU PAY IT IN FULL OR THEY WILL CANCEL YOUR INSURANCE WHILE CHARGING YOU £258 FOR THE PLEASURE OF THEM CANCELLING IT DON’T GO NEAR THEM I WILL BE TAKING IT FURTHER!! Read more Read less

I took out a £272 annual policy and decided to cancel it shortly after. 1st Central advertises that you can cancel online, but the button... I took out a £272 annual policy and decided to cancel it shortly after. 1st Central advertises that you can cancel online, but the button was completely missing from my account portal. Because I couldn't cancel online, I was baffled; I spent ages trying to get through on the phone. By the time I finally reached someone, I was past the 14-day cooling-off period, and they slapped me with £111.96 in fees for just 20 days of cover! They charged a £50 "setup fee" (for a policy I set up myself online), a £50 "cancellation fee" (to click a button on their end), and charged me the full year's £22.47 Legal Cover. Charging 41% of an annual premium for 20 days of cover because your own website is broken is an absolute disgrace. Avoid this company! Their cheap headline prices hide massive hidden cancellation penalties. Read more Read less

I signed myself up and my son as a named driver with the app and sensor. We then went on a family holiday for 4... I signed myself up and my son as a named driver with the app and sensor. We then went on a family holiday for 4 weeks travelling around Asia. Due to the app not understanding why we were not in the UK everything said we hadn't signed up properly and they cancelled our policy whilst we were away. I couldn't get hold of anyone to sort this out and I am still trying to speak to someone as they are now charging me £95 for their stupid insufficient app. Read more Read less

I have rac joint to my policy, had a breakdown at home and the rac arrived very quickly.

Easy to set up the plan which I did via Compare the Market last year. My renewal this year was cheaper than anything else on... Easy to set up the plan which I did via Compare the Market last year. My renewal this year was cheaper than anything else on the comparison sites so I went ahead and renewed. I haven't needed to claim for can't comment on the service. Read more Read less

Had a crash, 1st Central and the car repairers were excellent. All fixed now.

1st Central have been amazing -they are clear and consise with their information sharing, they have made everything really simple and easy and its the... 1st Central have been amazing -they are clear and consise with their information sharing, they have made everything really simple and easy and its the first car insurance ive ever had that reduced on auto renewal meaning I have not had to shop about for cheaper prices. Also suffering from ADHD combined with Autism i struggle to retain information, break down large overloaded information and remember things but 1st Central made everything easy with a simple easy to use app where everything is contained and accessible to make managing my insurance so much simpler. Read more Read less