1st Central Reviews

Ratings based on 194 reviews Last review 4 days ago
3.09 / 5Good overall rating

1st Central insurance reviews can help you to find out more about this UK insurance provider which launched in 2008 based in Haywards Heath. Smart Money People is the place for 1st Central reviews. Read and write reviews, and together we can help to...

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1st Central insurance reviews can help you to find out more about this UK insurance provider which launched in 2008 based in Haywards Heath. Smart Money People is the place for 1st Central reviews. Read and write reviews, and together we can help to increase trust and transparency in financial services.

5 65
4 36
3 15
2 8
1 70

Your 1st Central Reviews (194)

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2nd November 2020

Legal Thief

Changed car on my policy they took payment for this and my old car which I changed. Now they don't know what I was paying for. Iwas on the phone over 1 hour and they found payment now changed my policy car and say that I need to pay 50 monthly and in...

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Changed car on my policy they took payment for this and my old car which I changed. Now they don't know what I was paying for. Iwas on the phone over 1 hour and they found payment now changed my policy car and say that I need to pay 50 monthly and in policy what I found and agree it was 29. Rubbish company. Now contact again as you suggested. Nobody able to help me. Now wanted to cancel my policy and they said to ring tomorrow because now they don't have anyone to do this.caustomer service is open till 8 but cancelation till 5 and is nowhere infirmation tion about this. You stole my money and done mess with my documents also it is no documents about policy what I done online only you took my money. I will say about your company everywhere wher I can what you are doing wirh caustomers and how you are treating them. I loss 3 hours for conversation with 1 central. And a lots of nerves at the end of my pregnancy. You are legal thief. Be careful people.

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19th October 2020

High fees

Took out policy and weeks later was asked to call them. 30 mins in a queue and then had to confirm occupation details. Mine were correct but I hadn't changed my dads to retired and they gave me the option of changing his details and re-issuing the...

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Took out policy and weeks later was asked to call them. 30 mins in a queue and then had to confirm occupation details. Mine were correct but I hadn't changed my dads to retired and they gave me the option of changing his details and re-issuing the quote (£50 arrangement fee and £50 cancellation fee) or re-quoting without him included in the policy (would also be subject to the two fees above). I said I would cancel then and go with another provider so they deducted £50 arrangement fee and £50 cancellation fee plus days covered from my premium and left with me £128 refund from a £241 premium paid only 25 days previously! Absolutely scandalous and I suspect they call all policy holders just to see if they can trip them up about missed details that would end up being irrelevant to the cost of the original premium, just so they can enforce changing of document fees. Avoid at all costs!

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21st September 2020

un-helpful

over charge admin, try to charge me twice for a change then double the price only had policy 3 months because change cost as much as the policy after admin fee twice because wep page did not save details but took payments for change then customer...

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over charge admin, try to charge me twice for a change then double the price only had policy 3 months because change cost as much as the policy after admin fee twice because wep page did not save details but took payments for change then customer service wanted to charge again so lost 62.00 in less than 24 hours to then loss another 140.00 next day. never use again

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21st September 2020

have to pay eventhough my car was stollen

PN:FPM6006310481FC/013019 ...

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PN:FPM6006310481FC/013019
My car was stolen in January and I reported it by phone. I ahve been waiting since then and I ce=aleed many times and I have been told that due to the virus and I havent got an answer.
I sent an email to stop them taking the money from my bank account but no action has been taken. On the 21st of September 2020 I called the customer service to clarify the situation however the asnswer was shocking as I reported that my car stolen 8 months ago but I dint ask to cancel he policy. Now I HAVE TO PAY £176 TO CANCEL THE POLICY EVEN IF MY CAR WAS STOLEN after keeping me on the phones for 55 mins.
Poor service

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17th September 2020

Avoid this company

2 months after policy taken out, they want completely unnecessarily proof of address. Evrrything i supplied was deemed not acceptable including driving licence and wage slips. Then my policy was cancelled and they demanded £75 cancellation fee, which ...

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2 months after policy taken out, they want completely unnecessarily proof of address. Evrrything i supplied was deemed not acceptable including driving licence and wage slips. Then my policy was cancelled and they demanded £75 cancellation fee, which they won't get a penny of. Scam company, unhelpful and robotic staff who rip people off.
AVOID AVOID AVOID

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11th September 2020

Avoid, scam company with poor customer service

I have currently been on hold for an hour and ten minutes and still counting. Very poor customer...

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I have currently been on hold for an hour and ten minutes and still counting. Very poor customer service.

Update: they have renewed without my consent and threatened me with financial debt management company if I didn't pay renewal or an admin fee that was just as much. I could only make a complaint via a letter and I would have to be on hold for two hours to speak to a manager.

On their renewal quote they said their renewals are better than for first time customers. A comparison website was £50+ cheap with them for the same level of insurance.

Very poor service. I will never use them again and strongly advice anyone reading to avoid using them.

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3rd August 2020

Avoid this company, they lie and scam.

The company tend to be the cheapest but go on to make their money by trying to scam newly registered customers. They will send an email asking for scans of license etc. to double check dates. They will then insist what you entered is incorrect, change...

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The company tend to be the cheapest but go on to make their money by trying to scam newly registered customers. They will send an email asking for scans of license etc. to double check dates. They will then insist what you entered is incorrect, change it on your policy without asking, and charge you for it. DOUBLE CHECK on you policy data - they will try and do this even if you enter the correct info, in the hope that you don't push back.
I made sure my dates were correct and they still lied. Thankfully I had the evidence.
They also rely upon people coming in from comparison sites, where the exact date you passed your test isn't entered. It will default to the 1st of the month on their system, so if you don't manually change it on their own website, they will charge you for providing wrong info.

This isn't a one off, I was with the company several years ago and the exact same thing happened. Of course I decided to go for them again as they were cheaper, and I didn't learn my lesson!!

Absolutely avoid. Rather pay an extra £100 than go through the stress of dealing with this terrible company.

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30th July 2020

Policy not activated paid in full

Paid for policy in January for full year about 3 weeks before policy start...

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Paid for policy in January for full year about 3 weeks before policy start date.
5 months later police pull me and say car has no insurance. Police gave me my rights and impounded my car. Spent nearly 3 days on phone constantly trying to get 1st central to sort it. Said they had no proof of payment kept getting fobbed off. Eventually get through to manager who admits it's their fault sends me cover letter. Took proof to police who rang them and they said they have no record of me being insured with them. So back on phone to them arguing with them to sort it out.
Seriously avoid if you can !

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27th July 2020

Easy to deal with

sadly I had a car accident and had to use my insurance, I have nothing but praise for 1st choice, they were friendly, knowledgeable and above all else, listened to me rant about the accident. 10/10 service, my car was fixed very quickly and I didnt...

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sadly I had a car accident and had to use my insurance, I have nothing but praise for 1st choice, they were friendly, knowledgeable and above all else, listened to me rant about the accident. 10/10 service, my car was fixed very quickly and I didnt have the stress of not knowing what was happening as I was kept very well informed

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