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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.4 (43 reviews)

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1.63

Based on 43 reviews, last reviewed 2nd Dec 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

28%

3 star

2 star

63%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Rubbish company. Rubbish company. They tried to claim i needed work doing, when it didn't. Coincidentally the 'extra' work was not covered and I needed to pay before a... Read more Reviewed on: 2nd December 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (43)

Review of the 247 Home Rescue, Home Emergency Plan:

RIP OFF AND TERRIBLE SERVICE

I had boiler and heating cover since 2023 initially it was £5 per month and included an annual boiler service…. They scheduled the boiler service for April but then rescheduled it due to a high number of call outs. It was rescheduled a further 2 times to the point I didn’t actually get an annual service because it ended up happening over a year later. What i also hadn’t realised (my fault as it will be in the small print) is that their contract auto renewed and they had over doubled the price!, and guess what once the contract starts…. You can’t cancel it without paying the whole term! Even if you cancel the direct debit they send a passive aggressive email that said “oops! Looks like you cancelled your direct debit in error so we’ve taken the liberty to reinstate it” For 2025 I was more on the ball and knew I was cancelling because in 2 years of being with them I was entitled to 2 boiler services and only got 1!! I was also shocked to see their price had increased from £12.75 to £20.95 per month! (In 2023 I was paying £4.95). Tried to tell them I don’t want to renew via live chat to be told you have to call? Why? I’m just telling you I’m not renewing! I said it’s ok I’ll cancel the direct debit - response that doesn’t cancel the policy … I can’t be bothered looking it up but I’m sure if someone cancels their direct debit at the end of their policy and told you, you can’t just sign them up to a new direct debit at a higher price because they wouldn’t call instead of chat? I did phone because I don’t have time to keep arguing, got the hard sell (which is clearly why they want you to call) but after I said I feel like I’m being scammed by you and your making it impossible for me to get out of this endless agreement with shocking service and I wouldn’t renew my policy with you if it was free, they proceeded with the cancellation: Just avoid like the plague and if you really must take a policy through them either don’t do it via direct debit (because they want you to miss their emails and slyly keep putting the price up) or diarise it to check each year so they don’t scam you! Reviewed on: 10th January 2025

Review

great cover great customer service Reviewed on: 1st September 2019

1000000

Holedey im have plis help me anit mone Reviewed on: 2nd February 2019

I glad ..

I haven't nice experience with this bank online ., Monese.,! Reviewed on: 30th January 2019

Excellent

Excellent service , would highly recommend Reviewed on: 13th January 2019

Excellent

great service from start to finish Reviewed on: 7th September 2018

Rip off boiler cover policy that they try to charge you extra for

Absolutely ridiculous! Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it. Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine. Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet! I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue. I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery. If I didn't have service plan with them I would be better off! To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!? I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!? Reviewed on: 27th July 2018

Superb

Brilliant service ..... emaxing helpful Reviewed on: 19th May 2018

Amazing

It was a fab experience. The service was amazing and the staff personable. Reviewed on: 11th February 2018

Good company

Great company fab service , always answer the phone and not on the phone on hold and sent engineers quickly. Reviewed on: 6th November 2017

Pretty good

Good customer service and quick response. Could be cheaper Reviewed on: 17th August 2017

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247 Home Rescue: Home Emergency Plan reviews

No new 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

247 Home Rescue Home Emergency Plan reviews (43)

RIP OFF AND TERRIBLE SERVICE

Review

1000000

I glad ..

Excellent

Excellent

Rip off boiler cover policy that they try to charge you extra for

Superb

Amazing

Good company

Pretty good

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