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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.4 (43 reviews)

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1.64

Based on 43 reviews, last reviewed 2nd Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

28%

3 star

2 star

63%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Rubbish company. Rubbish company. They tried to claim i needed work doing, when it didn't. Coincidentally the 'extra' work was not covered and I needed to pay before a... Read more Reviewed on: 2nd December 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

247 Home Rescue Home Emergency Plan reviews (43)

Review of the 247 Home Rescue, Home Emergency Plan:

Awful. Not sure how the regulator allows them to operate

This is one of the cheapest providers but HANDS DOWN the worst. They never come to appointments just rearrange and rearrange. So once you have taken a day off work to be at home they cancel the night before. Over and over again. Employees in back office are based in India and have terrible customer service. Cant even lodge a complaint. They refuse to take one. Unbelievable! Avoid this company like the plague. Follow up: 7 December 2023 They finally sent an amateur "engineer". His fiddling ended up breaking the central heating system completely. They promised to send someone to rectify it within 24 hours. Noone bothered to turn up. My 83 year old mother is freezing to death. What and awful company. Having to seek out a local boiler engineer to rectify what they broke. Complaints department told me to sod off. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Date of experience: November 28, 2023 Reviewed on: 7th December 2023

Perfect

So good I loved it, it was the most amazing experience of my little dim witted life. Reviewed on: 13th May 2017

very good

fab customer service from these guys, would use again for sure Reviewed on: 8th February 2017

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