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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (264 reviews)

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4.91

Based on 264 reviews, last reviewed 6th Sep 2025

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Good value and quick replies. Good value and always replied quickly to queries. Reviewed on: 6th September 2025

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

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Chorley Building Society Mortgages reviews (264)

Mortgage renewal

Having been a Chorley BS customer for many years while doing up my barn conversion I was very impressed by their friendly approach to my requirements. Every stage made me feel I was part of a small family and not a big national organisation. I would highly recommend Chorley BS if you are looking to change your mortgage or apply for a new one. Reviewed on: 19th September 2023

Excellent customer service!

When I phoned I was immediately put through to a member of the mortgage team (Mark) who was highly knowledgeable and clearly explained my options without any pressure, he also answered my questions straight away in an open and honest way. As always Chorley are fantastic to speak to and have straightforward products without any hidden costs. You always get to speak to the right individual who fully explains the product or item and I would highly recommend them. Reviewed on: 13th September 2023

Individual Service

I’m not very confident with the on line things that you have to complete .. but my contact Mark Rothwell was so helpful. Replied to each email I sent with a question and answered with no waffle .. just to the point. Would 100% recommend dealing with Chorley and Mark in particular. Thankyou. Reviewed on: 12th September 2023

Successful application

We already have a mortgage with Chorley, and have ported it with a slight top-up to a new property. Chorley were very helpful, responded to our queries and change of property and mortgage amount without much delay. They are very traditional and the mortage interviews were a bit long (hence only 4 star), but I don't know how much of this is due to the financial regulations and how much is down to Chorley's working practices. It's good to be thorough, anyway! Candice Regan was a pleasure to work with, always happy to help. Reviewed on: 10th August 2023

Great service

Louise was amazing and informed me of all the steps very professionally. Reviewed on: 21st July 2023

Solid support from Chorley

My experience with Chorley Building Society has been overwhelmingly positive. My main contact is Louise Whittam, who has been friendly and helpful all along. It makes a big difference if you can deal with a specific individual on a consistent basis. Reviewed on: 12th July 2023

Remortgage

Louise has been just brilliant in her explanations, reassurance and advice! Reviewed on: 26th June 2023

Rollercoaster of emotions

I’m glad I get this opportunity to express some feedback on my experience, after potentially losing all hope in getting a mortgage and waiting for anyone to pick up my case, a lovely lady name ‘Nina’, emailed to explain that she’d like to take my case and in doing so, dropping other cases, one of the loveliest woman I’ve spoken to in these types of circumstances, nothing was to much trouble and I believe she even worked behind her work day in order get the answer I needed, honestly cannot thank her enough she needs a big bonus! I’d love to know her address so I could send her a big bunch of flowers and nice bottle of wine to say thanks! Over the moon with how I was dealt with and it’s all down to Nina! Reviewed on: 23rd June 2023

great service

i had a great service with Louise Whittam, with very nice patience to explain me everything. highly recommend. :) Reviewed on: 22nd June 2023

Excellent service

Chorley, and in particular Louise made it so easy for us to proceed with a new product. I was very impressed by the professionalism and courtesy shown and would recommend to anyone. Reviewed on: 8th June 2023

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