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Napo: Pet insurance reviews

Name: Pet insurance
Rating: 3.52 (23 reviews)

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3.52

Based on 23 reviews, last reviewed 9th Mar 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

61%

4 star

2 star

35%

Latest highest rating:

5

Straightforward claims process I’ve had to claim twice now from Napo, once in July 2024 when I sadly lost my black lab, and recently for my other lab who had a cyst diagnosed as ben... Read more Reviewed on: 9th March 2025

Latest lowest rating:

1

NOT PAYING OUT Wr have been paying them lot's of money each month to make sure we are covered for our dog. They take months in getting back when a payment is due and... Read more Reviewed on: 28th October 2024

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About this product

Napo pet insurance offers lifetime cover for dogs and cats.

Napo provide many extras as standard including complementary treatment, dental work, travel and third-party liability. Napo can pay you or the vets, whichever you prefer. You also get unlimited expert video calls and an online claims process.

Napo pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Napo before, you can also leave a review and share your experience.

Napo Pet insurance reviews (23)

Review of the Napo, Pet insurance:

Been waiting since June for payment its now 27th Aug...

Been waiting since June for payment its now 27th August and still not received payments, the company have apparently been sold, watch out,. Reviewed on: 27th August 2024

Do not touch with a barge pole

My trustpilot review was cancelled! Why because it told the truth. Faceless company that takes 8 weeks for a simple claim and renewal premium ridiculous Reviewed on: 26th July 2023

Best in class

I am a happy customer, they go above and beyond and show real care for my puppy. Paying claims fast but also giving access to other cool services like the puppy academy! Reviewed on: 26th July 2023

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