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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.98 (196 reviews)

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2.53

Based on 196 reviews, last reviewed 13th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

Nightmare to cancel Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a night... Read more Reviewed on: 13th February 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (196)

Review of the AA, Breakdown Cover:

My review

Great service great people easy to sign up Reviewed on: 10th March 2023

AA abandoned car at services with key 3 days ago!

My brother came to see me in London for the New Year, arriving on the 29th Dec, his clutch went luckily near my house so managed to get parked up. He called the AA and and they came to see the issue. They said it would need a tow but my brother lives up north and didn't have the correct cover to get a full tow. They gave him the site and code to sign up to the correct cover which he did and arranged a tow on New Years Day. The driver arrived, and said that it would take 8 hours and 3 driver switches to get them and the car home. I gave them my car so they could get on their way. The driver got to the first stop with the car at a services, called my brother and said he didn't have the correct cover and would cost £800 for the full tow. My brother has no choice now but to pay, but the car is still at the services 3 days later with the key on the wheel!! AA can't tell him when they will collect it. Disgusting!! Reviewed on: 4th January 2024

AA redeemed!

After the AA diagnosed the problem last Saturday, I had to leave the car at home as the garage I use has no room on the street to leave overnight. Couldn't drive it at all, as the thermostat plastic housing at the end of the cylinder head had cracked, with fluid pouring out! Because I was at home, the time set for a mechanic to come out yesterday kept changing, due to others being more of an emergency/priority. Being New Year on the Monday I had to wait until yesterday, Tues to request a tow to the garage. The weather was atrocious, so I kinda understand that. but the garage had closed and they still hadn't come! So I cancelled the call out and tried again today. It left me a little miffed, but understandably there were people out there that had more priority. Unusual weather, unusual times we live in. The mechanic who came by 09:30 this morning was a very amiable guy, he not only cheered me up immensely but fixed the car for me whilst I waited, saving a lot of hanging around in bad weather for buses to and forth from the garage! And for a good price too, (cheaper than the garage I use & their prices are the best in the area!) Thankyou Dean! You made my day, you were worth the wait! In fact he redeemed the AA in my eyes after my quiet sulk from the day before Lol! Dean explained the whole process and he clearly knew his stuff, again keeping the reputation that the AA have intact! Reviewed on: 3rd January 2024

Put wrong fuel into my car

Accidentally put unleaded fuel into my diesel car. I'm a key worker, full-time care assistant, so not paid masses of money and have to work hard for it. Leah from the AA organised a technician to come this week to drain the fuel from my car, remove the contaminated fuel, clean then repopulate with correct fuel and MOST importantly arrange for a deferred payment schedule till I have the funds. I've been with the AA for a total of 33 years, and they have NEVER let me down. I would recommend them to anyone on the planet. Reviewed on: 26th December 2023

6H waiting to recovery

I've been a loyal member of AA for five years, but my recent encounter has left me utterly dissatisfied. Stranded in Sheffield from 8 pm until midnight, shivering in my car, I waited for AA's promised petrol assistance. To my dismay, upon arrival, the technician claimed it was an alternator issue and promptly left me stranded. Now, facing an additional two hours of waiting for recovery, I can't help but feel deceived and frustrated. This experience is a stark contrast to the reliable service I once knew from AA. Sadly, it seems the company has deviated from its former standards, making empty promises and providing subpar assistance. My advice: steer clear of AA to avoid falling victim to their lies and unfulfilled commitments. Reviewed on: 12th December 2023

Absolutely appalling

9 hours to be recovered 22 miles. No contact from recovery firm who wasn’t AA. The cost is insignificant, it’s the service they provide and it’s appalling. When you try and complain they totally fob you off and couldn’t give a toss. I will never use the aa EVER AGAIN. DO NOT BELIEVE THEIR ADVERT!! Reviewed on: 7th December 2023

Poor poor service 12 hours turnaround

Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac Reviewed on: 29th November 2023

The AA TSB Premier account refuse to offer assistance despite being a member

The AA (TSB Premier account) refuse to offer assistance despite being a member…!! The AA left me stranded at the side of a busy dual carriageway covered in broken glass on a cold, dark evening for over 10–hours…!!! They failed three times to arrive despite promises and then rang to say that they would not honour the policy as it was paid for through TSB Premier Account. Absolute scoundrels. TSB no better, claiming they do not know what is included in their own contract….!! Reviewed on: 28th November 2023

Dreadful

The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises. Reviewed on: 4th November 2023

Wasted my day waiting for the AA

Reported the break down at 8.20am ...no problem sir we will have someone with you by 9.15am they have changed the time 4 times now ...still waiting next time slot given 12.55pm ... will not be using them again. Shocking service crap customer service use the R A C Reviewed on: 14th October 2023

Dangerous!!!

Do not use the AA!! First of all, the customer service is terrible, our car set on fire and the person I spoke to on the phone was very rude, abrupt and unhelpful (we had 3 children under 8 with us). She didn't have a clue how to help me and just point blank refused to check, she just kept repeating herself. Secondly, the AA delivered our burnt out car to our doorstep the next morning, which wasn't only a traumatic reminder for my family but I was told by a mechanic that fetched it that it was extremely dangerous and could have set alight again!!! Thirdly, after sending a complaint, I had a very unprofessional reply. They had listened to the calls and agreed that the woman was rude and unhelpful and blamed her for poor customer service and they completely ignored my concerns about leaving a dangerous car outside my front door, putting my children in danger!!!! Disgusting service and I'm taking it further!! Reviewed on: 13th October 2023

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