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AA: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (153 reviews)

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2.51

Based on 153 reviews, last reviewed 20th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

10%

49%

Latest highest rating:

5

Great value Easy to take out insurance policy, with a great price Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled my insurance and then charged me because t... Cancelled my insurance and then charged me because there incompetent admin team didnt cancel it on the right date !!!!! Reviewed on: 20th January 2025

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About this product

Are you looking for your next car insurance provider? Check out the customer reviews on Smart Money People to make an informed decision about your next provider. We collect AA car insurance reviews from genuine AA customers to give you some insight into what you can expect as an AA policyholder.

AA insurance services started in 1967, and has now expanded to offer a variety of policies, like electric vehicle, van and short-term cover. With optional add-ons such as legal assistance, excess protection and breakdown cover, AA’s policies are flexible to cater for a variety of needs.

What is your biggest priority for a car insurance policy? Do you value the lowest price premium on the market, or do you prefer to pay a larger amount for more protection? Are you looking for some add-ons to your policy? Perhaps your main concern is finding a provider with an impeccable customer service track record? Whatever your needs, read our AA car insurance reviews to find out how genuine AA customers rate their policies.

Have you had a car insurance policy with AA? Leave an honest review on Smart Money People to help other drivers just like you. Why did you choose to be insured with AA and has it lived up to your expectations? Were you satisfied with the price of the premium of the level of cover you received? Did you have to make a claim on your policy, and if so, how was it dealt with? Whether good or bad, leave an AA car insurance review today. Together, we can help people like you make better decisions.

AA Car Insurance reviews (153)

Review of the AA, Car Insurance:

The AA are the best

The whole process of obtaining a fully comprehensive car insurance cover for my Audi Q5 was plain and simple, and I will be staying a loyal customer with them going forward. Reviewed on: 4th September 2024

Check small print immediately you get your policy

Got a quote from AA, insisted I had to pay that day even through it though insurance starting 15 days later. Looked at policy details 4 days after start date to find that my husbands name was not on the insurance. When I phoned they told me they had deleted his name as they do not insure people of his age (88) but at no time did they inform and were happy to take the money. My husband was in fact driving without insurance!! Cancellation of policy still cost £30 even though it was within the 14 days. Told me to complain to the ombudsman if I was not happy. Will never deal with them again. Reviewed on: 5th February 2024

Not impressed

I had an accident in October which wasn’t my fault-someone hit the back of my car. I assumed AA who I have insurance with, would deal with it all but apparently I was with an Insurance Company through AA. AA were good at organising a curtesy car but that’s about it. I have been passed from pillar to post and am still waiting to get my excess back (if I get it back!). Sorry I’m not impressed Reviewed on: 28th December 2023

AA issues are customers problem and hidden charges just jokers

Still awaiting a call off manger for why my account was passed to collections 3 days before I've received there letter. When I cancelled as problems there end that was make my issue. Just jokers I'd recommend recording there calls as for ever changing stories. NEVER WILL I USE AA SERVICES AGAIN. Reviewed on: 16th October 2023

Fair price

I appreciated that they were willing to match a renewal quote I had seen elsewhere. However it was disappointing that when they tried to add on Breakdown Cover they couldn't give a definitive answer to the question of whether our dog would be permitted to ride with us in the rescue vehicle if we needed roadside assistance. I learned recently that some recovery services make the dog stay in the car, which is towed separately - we would consider this totally unacceptable and don't want to sign up to a service that would treat our beloved pet this way. Reviewed on: 10th October 2023

Shocking

Shocking customer service. Shocking customer skills,arrogant,would NOT. Recommend these people Reviewed on: 16th September 2023

Awful customer service

My husband called them to tell them we were changing cars, they could help insure the new car and we said we would need to stop the policy. The lady on the phone after being asked if there was a cancellation said no and we were due a £200 refund. Shock horror 3 days later only £11 went in the bank. Called back got a rather rude man on the phone telling my husband he was wrong and they wouldn't say that on the call. Gave a load of rubbish about why we got less money. My husband said all calls are recorded so listen to the call. The man called back today and said all what my husband said was true and they were at fault. Offered a measly £30 as compensation. Not good enough. Now they will lose our break down custom too and I will ensure everyone I know, hears how awful AA treat there customers. Reviewed on: 6th September 2023

Awful Customer Service

Be prepared for long recorded messages, awful customer service and high insurance costs Reviewed on: 1st September 2023

Car insurance you can trust

You never know how good your insurance company is till you need them,that’s when it can all go wrong! I’m with the AA and unfortunately backed int my neighbours car causing damage,I phoned the AA once had a couple of emails off them and everything was taken care of quickly and efficiently,fantastic service Reviewed on: 23rd August 2023

Quick and easy to deal with

Got a very reasonable quote which I took up and a few months later had to make a small claim but was dealt with professionally and efficiently, very impressed highly recommended Reviewed on: 23rd August 2023

An A for the AA!!

Easy to apply online with good explanations with each question. Clear explanations of T&C’s and a great price overall. Reviewed on: 22nd August 2023

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