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Accord Mortgages: Mortgage reviews

Name: Mortgage
Rating: 3.11 (19 reviews)

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3.41

Based on 19 reviews, last reviewed 10th Oct 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

11%

2 star

42%

Latest highest rating:

5

After having our mortgage with them for over 5 years... After having our mortgage with them for over 5 years, the renewal process was fast, care free and with no issues at all to get a new mortgage with the... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

Discrimination against a vulnerable person Raised a complaint and Jenna Rogers closed my complaints without even contacting me to explain why, unprofessional and when i complained she said well... Read more Reviewed on: 18th April 2023

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About this product

Looking for Accord Mortgage reviews? People share their reviews on Smart Money People so that you can find the best mortgage provider for your requirements. Accord specialise in first-time buyers and buy-to-let mortgages. If you’ve used Accord Mortgages for your latest property, or a previous one, please share a review of your experience to help others who are also looking for a mortgage.

Accord Mortgages Mortgage reviews (19)

Review of the Accord Mortgages, Mortgage:

Withdrew Binding Offer days before Exchange

After a very lengthy application process (I'm self-employed) where they looked into all my company accounts, my income, my wife income etc they offered us a binding offer. Days before we were due to exchange they withdrew the offer without letting us know (Our solicitor told us). When questioned why, they told me we don't need to let you know why. After complaining they sent a cheque the next day. Not happy with this as I wanted to know why as getting a mortgage as self-employed is very hard. Having a reason why they withdrew would help us get another mortgage. Raised the complaint with FOS and got 3x what they offered in the first place. However, the distress caused awful. My wife was crying for days as we looked for a new mortgage, thinking we were going to lose our dream home. Accord in effect broke their contract and their offers, even binding offers are not worth anything. If you have an offer from them, make sure to have a backup as well. Also check their other reviews. Remember you could be using this company for the whole length of your mortgage. Reviewed on: 7th October 2021

After having our mortgage with them for over 5 years...

After having our mortgage with them for over 5 years, the renewal process was fast, care free and with no issues at all to get a new mortgage with them. Excellence service from start to finish. Reviewed on: 10th October 2024

Great customer service

Needed to speak to the customer service team about our mortgage product which is coming to an end soon. The Customer service representative couldn't have been more helpful. Joined the call fretting about the outcome, but she put my mind at ease and was extremely helpful. Came away feeling so much happier and with a plan for the future that we are happy with. Reviewed on: 24th May 2024

Mortgage provider with that personal touch

My first mortgage was arranged with Accord, it was a smooth process with no hitches. I was kept informed by the knowledgable, friendly advisors at all stages, whose customer service was second to none. I could always get through straight away when I rang and the advice I was given when I wanted to change my mortgage rate from fixed to variable was clear and I was able to make an informed choice. I recommend Accord to arrange any type of mortgage, professional, trustworthy and care about their customers. Reviewed on: 1st June 2023

Discrimination against a vulnerable person

Raised a complaint and Jenna Rogers closed my complaints without even contacting me to explain why, unprofessional and when i complained she said well you do suffer with mental illness so what do you know, shameful behaviour from an uneducated person and a discriminatory attitude towards mental illness Reviewed on: 18th April 2023

Mortgage during cpvid

This company has been very straight forward, no hidden fees and great efficiency even during lock down. Could not be happier. Reviewed on: 23rd February 2023

Good company

Good, basic mortgage company. Clear communication and options are set out in an easy to understand way. Reviewed on: 22nd February 2023

Great company

Worked with us to get our mortgage Reviewed on: 16th February 2023

Clear, secure, trusted

Found a deal with them by my broker last time we fixed, good deal, clear communication and secure portal Reviewed on: 18th January 2023

Excellent!

Accord are an excellent company with very good customer service. Website and account details easy to access and navigate Reviewed on: 4th April 2022

Read this honest review - avoid Accord Mortgages

Honestly do yourself a favour and avoid accord mortgages. Staff provide inaccurate advice, they are rude, obnoxious and very unhelpful. Due to a miscommunication during a very challenging year 2020 it resulted in mortgage arrears being listed on my credit report. Accord then refused to remove it from my account causing big issues with lending and now all of a sudden when they were challenge on the matter “call recordings didn’t contain said conversations” ... very mysterious (predictable actually). Trust me, skip this provider and avoid. Try more reputable providers who know what they are doing, who offer better advice and talk to you and treat you like a human. Hope this helps everyone Reviewed on: 23rd April 2021

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