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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.78 (157 reviews)

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3.78

Based on 157 reviews, last reviewed 13th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

38%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

I strongly advise drivers to carefully reconsider ch... I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Ins... Read more Reviewed on: 13th February 2026

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (157)

Review of the Acorn Insurance, Car insurance:

Absolutely shocking customer service

I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Reviewed on: 14th September 2024

It does the job I guess

Reasonable service, it gives you the basics pretty much, I have no complaints Reviewed on: 5th September 2017

Good Value for Money

We went with Acorn as they were a cheaper choice for car experience but we were also really happy with the service that we received- great value for money! Reviewed on: 10th August 2017

car insurance

easy to deal with got cover straight away downloaded cover note pay by direct debit monthly Reviewed on: 1st August 2017

the worst ever

you are the worst inssurance ever poor customer service and cancel my inssurance without ask me and kept 152 pounds my deposit saying is unrefundable ,unprofossionel,pathetic inssurance beware of them people ACRON named and shamed Reviewed on: 28th September 2016

Great price and great customer service.

We have been with Acorn car insurance for almost 4 years now. They had the cheapest quote for my insurance. They are very helpful whenever there is a problem and they are fair! I would recommend to all Reviewed on: 25th August 2016

Bunch of theives

changed my information from that which I provided to the price comparison webite in ordet to increase the premium even though I spoke to them and corrected their error many times. After various failed atempts of communicats, cancelled my insurance and slapped me with an £80 administration fee even though the insurance was cancelled the day it was baught. BUNCH OF THEIVES. . STAY AWAY. Reviewed on: 17th August 2016

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