Write a review

Go to business site

Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.78 (157 reviews)

View other Acorn Insurance products

3.78

Based on 157 reviews, last reviewed 13th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

38%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

I strongly advise drivers to carefully reconsider ch... I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Ins... Read more Reviewed on: 13th February 2026

Read all reviews Write a review

About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Review Acorn Insurance: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Acorn Insurance Car insurance reviews (157)

DON'T use this company IMO as they will look for any...

DON'T use this company IMO as they will look for any excuse in the book not to cover you in the event of an emergency. We had an issue with our oil boiler and when we needed help they told us, "sorry we don't cover oil boilers" and gave us 101 excuses not to help. They will take your money but in our experience look for ANY reason not to assist. Reviewed on: 8th January 2024

Ban This Company

5 months after the non fault claim, no settlement yet as they lied to me that I choose to not to claim under my comprehensive policy, ( I mean what a lie ) what would I do that for. I recorded all the calls so reported this to regulater authorities now. All they are interested are in making money through supplied Hire vehicle, the longer you have it, more money they will make from it on non fault claim. Several calls, emails but always misleading you purposely. ACORN PROPER CON ARTISTS WHICH SHOULD BE INVESTIGATED. I will not take this lightly so rasied the matter with relevant authorities, I am having my legal body involved in the matter now because they should be banned from Scaming people off. Reviewed on: 22nd November 2023

scam

collected car for glass repair after attempted theft - sold it for profit with its entire content, did not communicate that this had happened and pretended car was being repaired. Not settled the claim after 4 months to the incident. should have FCA licence removed and be investigated Reviewed on: 31st October 2023

They never Get back to you and just keep sending and sending emails !!!!!!!!!!!!

Please avoid this insurance company like the plague !! there customer services is dreadful no one returns your calls I have been sitting on the waiting system for 25 mins so far !!! just to speak to someone dreadful services Reviewed on: 30th October 2023

Avoid at all costs

!!!! I have just found out that this company has been taken to the Supreme Court of appeals before!!!!! !!! They are also now on their 3rd trading name !!!!! Disgusting company to deal with. If I could give you a negative star rating I would. They lie constantly and don’t even bother investigating properly. If you complain they ignore you. They ignore all evidence, if your insurance uses them, change companies because they are awful! They also palm off as much of their work as possible kindertons and other third party companies. They are complaint scammers. They wrote my car off when it didn’t need to be. They then took the courtesy car off me. Several advisers told me it was completely non fault and even told me they’d sent someone to investigate it. Then they changed their mind and told me I was completely at fault and then they hung up on me when I asked to take it further. I’m taking you to court and the financial ombudsman. Reviewed on: 13th September 2023

Terrible service

Do not get your insurance here. They will run rings around you. Incompetent, slow service for the simplest of issues. I have dealt with three different staff members and two weeks later still have not resolved a problem. Shop elsewhere!!! Reviewed on: 11th September 2023

Careless and no coperative at all

I bought comprehensive insurance and My van been stolen about 3 weeks before and there validation not been ending and never tell me the name of person handling my case and they didn't provide coutesy van as it mentioned clearly in their insurance its their job to provide coutesy van on first hand. Absolutely useless company never recommend it Reviewed on: 30th August 2023

Excellent customer service

They are always on top of everything, always pushing for more to be great Reviewed on: 22nd August 2023

Do not use this company!! Terrible customer service. Impossible to cancel policy!!

We took out this insurance for our teenage son for his first car as at the time was one of the cheapest quote with a black box. The policy is now due to be automatically continued unless the company is notified of cancellation by telephone. We have been on hold for hours on end over several days attempting to cancel the policy. Every time our call is answered we are then put on hold and the call is cut off!! Absolute scammers... please avoid Reviewed on: 29th July 2023

Terrible company stay away

Stay away from this insurance company. So this isn’t actually about me but my boyfriend, he has a black box insurance policy with acorn, which was originally agreed at £322 a month with an allowance of 500 miles. We have been on holiday for the past week meaning the car has not been driven as it was left with the airport. (He had put his miles to 0 when we left and when we Returned it was the same) but this company told him he had been making 2 trips a day? At 4 miles each when we were IN A DIFFERENT COUNTRY and the week prior he had been getting a lift for work everyday from his co worker as it’s more convenient, due to the mileage cap. They had charged an extra £85 the month prior and a random £45 the month of April !!!!!! When called they couldn’t give a valid explanation as to why either. Anyway In 2 weeks of this month the car has not been driven and the other 2 definitely has not drove the full 500 miles allowed on the policy yet they are charging £65 on top of the £322!!!! Again when called the first time, regarding the email letting him know of the extra charge, they explained they were in contact with somebody to get the extra balance taken off the £322 and they would call back. They never did and the balance was never taken off. Absolutely appalling and I’m not sure how they keep getting away with doing this to people. Random charges? With no valid explanation? His bill has now gone up £12 a month again WITH NO EXPLANATION other than they are “authorised by the financial conduct agency” so disgusting and he is not the only one this is happening too with this company by the looks of things either!!!! Disgusting business stay away!!!! So much more I could include in here these are only some of the shocking things Reviewed on: 26th June 2023

Do you have a different Acorn Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Haven 1.18 from 73 reviews
Motorbike Insurance
from Lexham 2.20 from 7 reviews
Car insurance
from Admiral 4.74 from 22422 reviews

Want to see more from Acorn Insurance?

Fleet Insurance
from Acorn Insurance 5.00 from 2 reviews
Taxi insurance
from Acorn Insurance 4.88 from 73 reviews
Van insurance
from Acorn Insurance 4.31 from 10 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub