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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.35 (155 reviews)

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3.86

Based on 155 reviews, last reviewed 17th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

53%

37%

Latest highest rating:

5

Reflection The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

Latest lowest rating:

1

Quick to take money but won't give back I messed up inputting some details (understandable that's my fault ) after realising this i rang and informed them of the mistake and in all fairness ... Read more Reviewed on: 5th September 2025

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

Acorn Insurance Car insurance reviews (155)

Review of the Acorn Insurance, Car insurance:

Avoid

Please don't use these insurers. Yes they're cheap but they're cheap for a reason. They use the name Haven/Acorn After another vehicle hitting me on a roundabout I contacted Haven to claim. The first call to Haven tool about 1 and a half hours to get through. Haven asked for photos of the small amount of damage to the door panel and we'd heard nothing back after a week chased them (another 2 hour long queue) when they immediately wrote the car off. Despite having no formal assessment to go by. Had to chase Haven every step of the process with the average queue to get through to someone being two hours. After two weeks they decided we were not eligible for a courtesy/hire car because the terms and conditions stated we were not covered for this if an accident took place on a roundabout or dual carriageway. Another week passes and we are suddenly eligible for 7 days car hire through their selected hire company and they advised they be in touch. AGAIN nothing happened and it turns out they're company had no cars. Eventually the car is collected, the man who collected the car warned me how rubbish Haven were and told me to expect a long wait. A week after collection I called to see if there was any progress and Haven stated that they didn't know they collected the car as someone forgot to mark it as collected so this would delay the claim. Another week passes and Haven send me their offer and ask for my bank details. Having not received anything in my bank after a week I chase again (again bare in mind each queue to get through to someone is usually around 2 hours) the agent advises they've sent a check as somebody didn't read the email. The cheque arrives 5 days later and I deposit this in the bank only to be contacted the next day to advise the cheque had bounced. A few days later they did eventually pay but the whole process from start to finish has been absolute hell. There has been no support or assistance from Haven and progress only seems to have happened when we've called to chase. The process took several months for what should have been a straight forward claim. If Haven hadn't made so many incompetent mistakes the claim would've likely taken a week Reviewed on: 8th May 2022

Great insurer

Friendly and helpful staff, easy to set up and no issues. Reviewed on: 12th September 2025

ACORN IS AMAZING!

ACORN IS AMAZING! Friendly, lovely, polite, understanding, and kind management and they have the driver success team! This is something no other insurance company does and provides education to clients and helps keep the road safer. Reviewed on: 12th September 2025

Good value for money and excellent customer service

Good value for money and excellent customer service Reviewed on: 12th September 2025

Amazing insurance, really engaging and really benefi...

Amazing insurance, really engaging and really benefical Reviewed on: 12th September 2025

Best Insurance Company

Really great prices, amazing customer service and always there to help when needed Reviewed on: 12th September 2025

acorn insurance

my experience was smooth sailing and i would highly recommend this insurance Reviewed on: 12th September 2025

Customer Service

Excellent service from Ashleigh when buying my car insurance! Reviewed on: 12th September 2025

Great customer service

Great customer service, staff very helpful and friendly Reviewed on: 12th September 2025

Amazing service from start to finish

Amazing service from start to finish Reviewed on: 12th September 2025

Absolutely amazing experience, would recommend Acorn...

Absolutely amazing experience, would recommend Acorn Insurance to everyone I know. Reviewed on: 12th September 2025

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