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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

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4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22423)

Superb customer service

I have been a customer of admiral car insurance for 10 years. They are always extremely competitive at renewal, matching any alternative quotes I have found. It is quick to get through on the phone and they are always polite and do not make the process difficult. That is why I have remained a loyal customer. It is also extremely easy to make amendments throughout the year via their online form. Reviewed on: 24th December 2016

Good price, good cover.

I've been happy enough with the service from Admiral that I have been with them for a couple of years now despite reviewing my car insurance annually. They can generally match the best price I find for the cover I need. The paperwork is clear and the staff helpful on the phone. I have no experience of the claims process. Reviewed on: 24th December 2016

Underhand practices

I had car insurance from Admiral. They sent me a renewal quote which was 40% higher that the first year despite having no claims throughout the year. I shopped around and took out a much cheaper policy with another insurer. Admiral contacted me saying they had automatically renewed my car insurance and took the money from my account (as I had given them my bank details the previous year). I had not requested this and had never encountered such 'automatic renewals' without any form of customer acceptance with any other insurer. This is definitely not a company I would seek to have any involvement with again. Reviewed on: 10th December 2016

Good service until this year

I was involved in an accident - NON fault. They upped my insurance by £500, because someone else hit me. They also added a non claim incident (Where I bumped my car into pole) and upped my insurance again... Despite nothing being claimed. Real shame that they became money hungry as I would of remained a regular customer. Reviewed on: 28th November 2016

Zero stars

The worst experience with customer services as I spend more than one hour being passed to 3 different people. They couldn't explain logically the reason of doubling the price of own policy when you add another car on different policy (as by now I paid £500 per year and for my next year it will be £500 for 6 months just for one car)...no logic...no sense at all. Really disappointed by people hired at their customer services! Reviewed on: 17th November 2016

Car Insurance and Multi car

Been with admiral quite a few years now. Happy with them and always good for multicar policy especially when changing vehicles a few times. Only thing that annoys me is when you get the renewal through you have to phone back to get a better price. The best price should be on the renewal anyway (I think this is the same with most companies though) Reviewed on: 25th October 2016

Need to push them for best pricing

I've used Admiral for car insurance for around 10 years. Every year they jack the price up massively, and every year I call them and they cut it back to beat just about any other provider in the market. Not sure why we have to go through this annual farce, but other than that, can't fault them. Oh, and they wanted to charge me £19 to change my numberplates, but told them to sling their hook and they relented. Reviewed on: 20th October 2016

Prompt & Suportive

When I had an accident - someone drove into the side of me on a roundabout - I was shaken up and had not experienced an accident before. Admiral were supportive and gave practical help like getting the car moved from the side of the road and rang regularly to make sure I was up to date. Would recommend them! Reviewed on: 16th October 2016

amazing quality

best insurance ever, good price Reviewed on: 9th October 2016

Easy and good value

Was easy to set up on the phone and staff were very polite Reviewed on: 8th October 2016

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