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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

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4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22423)

rip off

Absolute rip off.We have insured our car with them and they have renew our policy without our consent. They haven't sent anything by post and didn't call us. We don`t have access to internet and they took advantage of that saying that they did give us notice through e-mail and their online portal. We still are being charged £87 even though we sold the car. Reviewed on: 16th March 2017

Brilliant

They are absolutely brilliant. When I had to make a claim. They made the whole process so easy and quick. Reviewed on: 28th February 2017

Decent price

Haven't really dealt with so no reason to rate them less than great. Got a decent price and application was easy. Reviewed on: 27th February 2017

Expensive renewal

Admiral - they're just OK, they tried to charged us a lot at renewal date, but after few phone calls they revised their quotation.... Reviewed on: 27th February 2017

Do their best

I use Admiral multicar, I always check to see if I can get a better deal, if I do, Admiral does it's best to beat it. I think they are great Reviewed on: 27th February 2017

Rip-off

Cannot believe Admiral did so well. They were worse than useless and kept trying to rip us off especially at renewal time. Direct Line by contrast are so helpful and a fraction of the price. Reviewed on: 27th February 2017

Quite expensive

I'm with Admiral they're ok but nothing to write home about. They're also quite expensive and when I joined they said they'd fit a black box which would reduce my monthly payments but they cancelled the installation 3x and I never heard from them again. Reviewed on: 27th February 2017

No complaints so far

We are with Admiral and have no complaints so far and good value and Offered us a really good deal with two cars In the house Reviewed on: 27th February 2017

Definitely recommend

Admiral have been brilliant for me! Seamless online buying experience, application form was very simple and easy to complete, I also had an excellent and very reasonable price quote (much more so than renewal quote from previous insurer) and some fantastic optional add-ons. All in all I would definitely recommend, very friendly with brilliant service! Reviewed on: 27th February 2017

STAY AWAY FROM ADMIRAL !!!!

PLEASE DO YOURSELF A BIG FAVOUR......STAY AWAY FROM ADMIRAL Please do yourself a very big favour..... Stay away from ADMIRAL insurance. I have insured my car with them for a few years. Every year they will increase the cost of renewal, even though I have over 15 years of claims free driving. I argue the price and they will reduce to obtain your continued business. All OK so far. The other day I returned to my parked car and another vehicle had damaged my car. The other driver fully accepted responsibility and I assumed ADMIRAL would now take over and sort the problem. HOW WRONG COULD I BE .... They persuaded me to use another company called AUXILLIS (who are even worse to deal with). ADMIRAL told me that AUXILLIS would take over the claim, get my vehicle collected, get my car repaired and provide me with a equivalent car. The car they provided is not like mine. Furthermore, it was filthy dirty inside and out. It was badly damaged to the front near side wing and bumper. The delivery guy told me the car was all good with no damage. I chased him up the road before he left my home and asked him to come and explain. He said Oh Sorry, I didn't know about that !!!!! You can bet your life I would have been responsible !! I have now complained to ADMIRAL on three different days to get the matter resolved and have been told that a manager would look into it and get back to me. ADMIRAL now don't want to know. They say it's nothing to do with us... Even though they are my insurance company who I pay every year. So far I have sent emails and spent at least 4 hours on the telephone trying to get some response. One telephone call was ONE HOUR AND THIRTY NINE MINUTES LONG. ..... THIS IS NOT GOOD ENOUGH.. PLEASE STAY AWAY FROM ADMIRAL INSURANCE. Reviewed on: 24th January 2017

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