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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22444 reviews)

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4.60

Based on 22,444 reviews, last reviewed 29th Jul 2026

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Easy to get a quote and set up the policy. Easy to get a quote and set up the policy. Communication was good and the members area was easy to use. Reviewed on: 29th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22444)

Review of the Admiral, Car insurance:

Keep coming back to them

Overall Admiral keep offering the best price on the market, good product with a good level of cover. On the occasion you claim they are quick and efficient to handle your claim. The one fly in the ointment is the online/app servicing of your account is poor with continued issues and problems. But overall good product and service. Reviewed on: 24th August 2023

Fair good price even though I am a new driver.

Fair good price even though I am a new driver. Reviewed on: 8th August 2024

Insurance is all a scam.

Insurance is all a scam. The companies act like they run a monopoly; near-identical products at near-identical prices, with the industry manipulated to reduce choice. Admiral are no better or worse. There are reasons that I'd love to use anybody but Admiral, not least that they encourage and enable the utterly immoral and unethical credit hire scammers that plague car insurance in the UK. Unfortunately, Admiral are also pretty much the only company that provides EV insurance. So here we are, stuck, with no choice, as there is no market competition. Reviewed on: 8th August 2024

Very helpful and clear the doubts

Very helpful and clear the doubts Reviewed on: 8th August 2024

Great multi policy discount and excellent service

Great multi policy discount and excellent service. It was easy add my e-biies to my home insurance and save me hundreds per year Reviewed on: 8th August 2024

Friendly staff who are always happy to help.

Friendly staff who are always happy to help. I get regular updates on offers and the customer portal is easy to navigate Reviewed on: 8th August 2024

Customer service are always happy to help

Customer service are always happy to help Reviewed on: 8th August 2024

Excellent support and NCB Flexibility

The customer service team is always helpful and friendly, which I really appreciate. Although I've never had to make a claim, I feel confident in their support if I ever need it. One of the standout features for me is that Admiral accepts No Claims Bonus (NCB) up to 3 years old, unlike most other insurers in the UK that only accept up to 2 years. This flexibility makes a big difference and is one of the reasons I chose them. Reviewed on: 4th August 2024

No rewards for being loyal or careful

Car insurance doubled this year despite being a loyal customer and having 10 years no claims bonus - seems unfair. Reviewed on: 30th July 2024

Today I spoke with Danielle Arcari in customer servi...

Today I spoke with Danielle Arcari in customer service as I was seeking to add a new car, which my son had just bought. There were a large number of variables and options, and she was very patient and helpful. Though clearly an Admiral employee, she empathised with me and I felt she was trying to get me the best option. She has provided herself as point of contact for future renewal options for the group policy (which we’d been unable to use on this occasion). Reviewed on: 30th July 2024

Don't use for third party claims!

An Admiral driver hit my car, writing it off, totally his fault, no dispute there. I started a claim with my insurance company, only to have many calls from Admiral asking to claim through them instead. After offering me £500 to swap, I finally gave in an let them deal with my losses. Big mistake! They undervalued my car (no surprise) and even though I kept rejecting it, they would not increase their offer. After creating a complaint, they did not change their minds, even with much evidence from the Internet of how much my car was selling for. They referred me to the ombudsman, washing their hands of me. What transpires is, the finance ombudsman only helps claimants that have a dispute with their OWN insurance, and therefore could not intervene as Admiral was not my insurer, even though legally they can approach me and take on my claim?!! A total loop in the law here with no protection for me whatsoever. Absolutely disgusted. I've lost money from my car write off and my insurance premiums have gone up, even though it was a total non-fault claim. Makes me not want to drive any more. The laws need changing so companies cannot get away with this. They knew what they were doing, so others please take note if they approach you. Reviewed on: 4th July 2024

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