Write a review

Newsletter

Go to business site

Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.60 (22444 reviews)

View other Admiral products

4.60

Based on 22,444 reviews, last reviewed 29th Jul 2026

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Easy to get a quote and set up the policy. Easy to get a quote and set up the policy. Communication was good and the members area was easy to use. Reviewed on: 29th July 2026

Latest lowest rating:

1

RIP OFF ! Multi Car policyholder , put daughter - previously on policy - back on policy for 1 month (back from travelling) and was charged £220 ! Subsequently... Read more Reviewed on: 10th July 2026

Visit provider site Read all reviews See your review

About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car insurance reviews (22444)

Review of the Admiral, Car insurance:

Good value for money!

Excellent price - cheaper than competitors! Reviewed on: 29th August 2023

Admiral are refusing to engage with our complaint af...

Admiral are refusing to engage with our complaint after a no fault claim. They passed our car to a company called Auxillis who have had it for four months now and have done nothing. The claim isn't even going to be on our insurance! Do not use admiral they are awful even in the event of a no fault claim Reviewed on: 3rd February 2024

Victim of an Admiral customer

I was hit by an Admiral insured driver Dec 2 . The driver ignored requests to provide details (a criminal offence). Admiral contacted me just before I contacted the police. Eventually their repairers took my car away. After alot of messing me about my car was returned on Dec 28. Repair was not complete and was taken away again. Finally returned 4/1/2024. Paint job was a poor match. Repairers were slow and did a bad job. Complained to admiral and they rejected - said that my bumper was already the wrong colour before their repairers (Steer of Ayr) repiared it Reviewed on: 24th January 2024

Admiral insurance - the worst in the UK

I've been a customer for almost 5 years and I've never been involved in an accident, I've never made a claim. At the end of last year, I renewed my policy annually and also included a second car in my policy (on the Admiral app they say they grant 15%, but there is no such discount). I spoke to an attendant but it was impossible to proceed. This attendant was completely unprepared (she was in training) and constantly interrupted the call and consulted someone else (a boss or supervisor) about my questions, as she didn't know how to answer them. It was impossible to understand what she was saying (she had very bad diction as if she was eating all the time). She interrupted me all the time, not letting me speak. Extremely rude and without technical knowledge. I was on the phone for almost an hour, they didn't resolve what I wanted and they even hung up on me. She could never work in customer service. This company has the worst customer service in the UK. I would not recommend this company to anyone unless you want to be disrespected. I'm going to cancel my policy, it doesn't include my second car in the main policy and my two daughters didn't take out insurance with Admiral, meaning they lost four customers. And I am reporting what happened to all my personal friends and those at my company. He has to learn how to work and respect people—the worst insurance company in the UK. Reviewed on: 18th January 2024

I was hit by an Admiral insured driver

Worst experience ever

Admiral paid out on a false claim on my motor insurance without my knowledge even though I told them I wasn't involved, hadn't even been in the area, they sent an engineer out to inspect my car for damages or repairs he found everything was in good order, I sent photographs of my car (which they asked for) showing no damage to my car they asked if I would be willing to go to court "yes of course I would" I didn't hear anything from them and assumed it had been dealt with until my renewal was up and I went with another insurance company, that's when I found out they had paid out stating I was at fault. Pushing my insurance premium up and losing my 35yrs no claims.I'm currently pursuing the matter with Admiral when they offered me £20 inconvenience money to treat myself at the weekend ha, obviously I refused, lodged a complaint and today I received an email making me an offer of £30 also refused. This at fault claim will stay on my data for 5 years, very unfair! I'm in the process of going through the ombudsman if nothing comes of it I'll be getting a solicitor. I've been driving for 38 years and never experienced anything like this. My advice... steer clear of Admiral they are shocking. Reviewed on: 3rd January 2024

Need to do better job

Chose this insurance asnit was most suitable for my needs. Afterbcar accident ,they did absolutely nothing to help out. Sent me to take a pictures of the car and send it to them,basically do their job. Ask some questions got all the answers . Someone did not do their job properly and after more than a month chasing them up finally agreed to do the pay out. Called next day and decided not to pay anymore as "something came up". Even so it was clear and honest answer from the beggining. Very unprofessional people work there . Need a lot more training before you send them out to aswer damn phone calls and "assist on the best interest of the customer" . Don't waste your time on this insurance company . Of course they will look after they own interest. I lost my car and was mugged by them. This is a joke. Reviewed on: 11th December 2023

Very greedy, stay away

I’ve been a loyal customer with Admiral and made no claims for the past 13 years. My insurance has increased from £84 monthly to £213. That’s an absurd!!! Disappointed I left the company this week but they not only took my £218 but the £60 leaving fees also. In case you’re thinking about using Admiral, please think properly or you’ll be ripped off one day. Reviewed on: 17th November 2023

Disgusted!

Absolutely disgusted with this company. After receiving a quote online for £466 for my dads van cover. Having to go away and prove his last two accidents were non-fault of his from 2-3 years ago, they had the cheek to change his quote to over £700 and had the cheek to ask if we wanted to go ahead. When I said absolutely NO, they wanted me to add further other insurance with them to "get the price down" as we give you more money to reduce the policy price. RIP OFF, merchants. and to claim because he had an accident in the last few years we live in a high-risk area! What BS.... one was in a supermarket which he fixed privately and the other was someone reversed into him. We do not live in a high-risk area. Insurance companies are using any excuse to up the cost of insurance policies to customer. Disgraceful! Reviewed on: 16th November 2023

We feel confident with Admiral company

We feel confident with Admiral company after speaking to Mr Ashwin in customer service department, who is an angel supporting to solve impossible mission with professional, patient and considerate help! Mr Ashwin must be a life saver and Admiral company is lucky to have him and must be proud of him! Reviewed on: 13th November 2023

Thiefs!

After 4 years of being with them, they want to renew my policy by adding £400 something extra, for being a "platinum" member. Bear in mind I had no accidents. I called yesterday to renew my policy and I got a quote which I accepted. This morning I wake up to an email saying my policy renewal will be £400 extra so I call back just to be told they're sorry but that quote was actually for last year and it was a mistake. Outrageous! How is this even possible?! Thanks Admiral, I'll be moving to a new company! Reviewed on: 8th November 2023

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Car insurance
from Swiftcover 2.91 from 49 reviews
Vehicle breakdown insurance
from Cover My Breakdown 2.71 from 13 reviews
Car insurance
from NFU Mutual 4.25 from 48 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.74 from 11777 reviews
Personal loan
from Admiral 4.67 from 1398 reviews
Van Insurance
from Admiral 4.63 from 145 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub