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Adrian Flux: Personal Insurance Broker reviews

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2.47
Based on 147 reviews, last reviewed 10th Dec 2024
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Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023
Alistair Marjot's avatar
Alistair Marjot

Latest lowest rating:

1

Avoid as they are legalised thief's, Avoid as they are legalised thief's, I was given a quote, I accepted, they then said they gave wrong quote (£420 then went to £1400) I said no, cancel... Read more Reviewed on: 10th December 2024
Stephen Rooney's avatar
Stephen Rooney
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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

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Adrian Flux Personal Insurance Broker reviews (147)

Not entirely happy.

3
Although I get the best , lowest quote from Adrian Flux for all my classics, I have to wait a long time on the phone to achieve it. Why won't insurance companies give you the best price on your renewal quote to save phoning around? Also explain their "agreed valuation policies" Reviewed on: 28th September 2017
dave cole's avatar
dave cole

When good brokers turn bad!

2
I was insured with them for a few years, they were very knowledgeable, and came up with an excellent policy & premium, on both a kit car & imported motorbike, I would go as far as saying they were the best broker I had ever used......until I changed vehicles (vw golf), their premium was twice the amount that of other companies. No problem I thought, I'll get my proof of ncb and change to another company. When I asked for proof of ncb they told me I had non, despite sending them proof of 7 years ncb when I started the policy. Apparently they had expired as my policy did not use or gain any ncb. I phoned up several times regarding this, to try and sort it out. Their attitude was atrocious. As far as I'm concerned they stole 9 years hard earned ncb from me. And for that I will eternally hate them. Reviewed on: 27th September 2017
Charlie Crafts's avatar
Charlie Crafts

Not a great deal

2
Had a real struggle to cancel my policy 2 days after purchasing - I understand I have 14 days cooling off period Reviewed on: 25th July 2017
David Broome's avatar
David Broome

They have never let me down

5
Two break down pick ups one insurance claim no quibbles Reviewed on: 23rd July 2017
Richard Hall's avatar
Richard Hall

Guaranteed Satisfaction!

5
For motorhome insurance, you cannot find a more professional and helpful team than those at Adrian Flux!! I have owned a motorhome for almost 10 years now and having been recommended to them by an acquaintance of mine (a caravanner), I have found them to be very reliable, understanding and they also provide a reasonably priced product which, as a pensioner, always helps! I would certainly recommend them to anyone looking for motorhome, caravan or classic car insurance. Should Adrian Flux win this award, it would be no more than they and their team deserve!!! Reviewed on: 22nd July 2017
Bob Donaldson's avatar
Bob Donaldson

'Willing to listen to the client'

5
The customer should be looked after and this is exactly what Adrian Flux do. If I have had an unblemished period of cover with AF and, more importantly, with no claims over a 20 year period then why should my insurance premium go up - AF have recognised this and withdrawn any premium increases - that's the right business sense........well done! Reviewed on: 15th July 2017
David Hart's avatar
David Hart

Long time customer

5
I have never had any issues with Adrian Fluxes in the 10 years that I have had my motorcycle and motorcycle clothing insured through them. Always providing a service at a very good price and required levels of required cover, I'm sure I would be more inclined to utilise this company in the future should I change my motorcycle in the future. Reviewed on: 12th July 2017
Mervyn Carter's avatar
Mervyn Carter

Rubbish Customer Service

2
It would appear that your call centre staff are either untrained and ill informed! Telling me that they couldn't insure me because I wasn't working, couldn't class me as a housewife because I wasn't married, only living with my partner! The level of service is despicable and I would never use them again. Reviewed on: 11th July 2017
Lesley Little's avatar
Lesley Little

Top service

5
Have been a client of Adrian Flux for several years. I always get what I feel is a good deal and great service Reviewed on: 10th July 2017
browne's avatar
browne

Excellent outstanding & affordable

5
Outstanding customer service competitive prices Loyal Reviewed on: 10th July 2017
Fabian's avatar
Fabian

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