Voting in the Insurance Choice Awards 2020 is open!VOTE NOW

Aegon Reviews

Ratings based on 24 reviews Last review 5 days ago
2.17 / 5Average overall rating

Smart Money People is the place for Aegon reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 2
4 5
3 0
2 5
1 12

Your Aegon Reviews (24)

Write a review
9th April 2020

Aegon just don't get back to you and when they do ... 3 days later...

Aegon just don't get back to you and when they do ... 3 days later they do no respond fully to all clearly raised points of concern. During covid they are not operating a service and should say so to investors and stakeholders. Outwith covid status...

Read more

Aegon just don't get back to you and when they do ... 3 days later they do no respond fully to all clearly raised points of concern. During covid they are not operating a service and should say so to investors and stakeholders. Outwith covid status they were no better they didn't even tell me there was an early end to tax year despite clear complaints realised that outlined the importance off my tax year cash in. A really worry so many wrong and conflicting messages cal centre claims, complaints and yes... management too. Disappointed mitt to access cash when I wanted I was messed around like no other experience i can recall in my 50 decades of life. Don't invest!

Write a review
23rd February 2020

Would give them 0 stars if I could

AXA UK moved our pensions to Argon....

Read more

AXA UK moved our pensions to Argon.
Now retired I've been looking at all my pots for the future. With this one, I wanted to release some capital. I started this process on 3rd Jan 20. Still today I'm waiting for paper work after 7 days! Told I should receive it in 3 to 5 days. Every time I call given misinformation, conflicting reasons for delays etc. One operator blamed AXA for the long process! I'm going to move the pot from them, purely because I have no trust what's so ever. Appaling.

Write a review
17th January 2020

AEGON RUN BY CLOWNS

HIS IS THE CRAPPIEST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. i HAD MY PENSION WITH COFUNDS (NOW AEGON) AND I CANNOT GET ANY MONEY OUT OR TRANSFERRED OUT. I REQUESTED A TRANSFER IN SEPTEMBER AND IT'S NOW JANUARY AND STILL NO MONEY. THIS...

Read more

HIS IS THE CRAPPIEST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. i HAD MY PENSION WITH COFUNDS (NOW AEGON) AND I CANNOT GET ANY MONEY OUT OR TRANSFERRED OUT. I REQUESTED A TRANSFER IN SEPTEMBER AND IT'S NOW JANUARY AND STILL NO MONEY. THIS COMPANY IS RUN BY CLOWNS!!!

Write a review
10th January 2020

Useless customer services

Conflicting information each time you contact...

Read more

Conflicting information each time you contact them.
I was assured 3 weeks ago that once I received the information pack and the pension statement of just over £200 I could phone them and they would do a credit reference check and send me the money. Did that today, not the case, they would send me yet another form. I would then have to take my passport to the post office get a copy endorsed and send it back to them.
Would it have been so difficult to have sent all the necessary paperwork together.

Write a review
4th December 2019

PATRONISING ROBOTS

AEGON : They make it difficult for you to withdraw your pension pot by complicating the process and talking down at you. They ask you questions and if you don't answer properly they start all over again. Must be the most patronising and asinine method...

Read more

AEGON : They make it difficult for you to withdraw your pension pot by complicating the process and talking down at you. They ask you questions and if you don't answer properly they start all over again. Must be the most patronising and asinine method with robots employed, I have ever experienced in my long life.
Definitely keep away and invest your money where you will be treated like an adult customer. After all, they should be bending over backwards to please their customers, NOT IRRITATE THEM IN THE MOST CONDESCENDING WAY IMAGINABLE !!!

Write a review
30th August 2019

Terrible experience.....back in the 1950s

How did I associate with the company? I must be a fool. I can't deal with them, my investments through them are crashing, they don't return phone calls or email. When I call for help, they sit in silence and say they can't help and I need to email...

Read more

How did I associate with the company? I must be a fool. I can't deal with them, my investments through them are crashing, they don't return phone calls or email. When I call for help, they sit in silence and say they can't help and I need to email them......huh? I'm only trying to log-in.

Write a review
27th June 2019

Aegon is bad evrerywhere, from a customer in the Netherlands

Aegon is just bad news. They messed up my pension account. I ended up with Aegon via my adviser when I turned my savingsplan [tax rebated] into a pay out scheme. They got the accounts [needed for vaying pay out periods] mixed up, they payed out the...

Read more

Aegon is just bad news. They messed up my pension account. I ended up with Aegon via my adviser when I turned my savingsplan [tax rebated] into a pay out scheme. They got the accounts [needed for vaying pay out periods] mixed up, they payed out the wrong ammounts at the wrong tomes. They do not have an email adres one can contact. If you do get thru they refuse to deal with you, they will only deal with agents. At every touch and turn they do not respond or if they do it's in some wierd round about way. They respond to [negative!] reviews via websites within minutes but not to a direct complaint from a customer. No folks, if you are a customer you have my sympathy. If not then take my advice and keep clear of Aegon, they are there for Aegon not for you....

Write a review
29th April 2019

Appalling slow service

I have a monthly income payment from my pension pot paid supposedly each month on the 27th. Have never received it yet on that date. I never know when the money will be paid into my bank account and consequently incur bank charges for their...

Read more

I have a monthly income payment from my pension pot paid supposedly each month on the 27th. Have never received it yet on that date. I never know when the money will be paid into my bank account and consequently incur bank charges for their incompetence. My financial advisor is as useful as a chocolate teapot, they show no interest at all. I need to change both to get the service I was initially promised

Write a review
22nd January 2019

Inpersonal ! Faceless ! Too big to care ! So BIG .... So SLOW ! Medeocre performance !

I found myself having to deal with this company when my Independent Financial Advisor (LEBC Leicester) became involved with them. LEBC themselves, continue to be a professional company with time to care, and you can still talk to the same real person....

Read more

I found myself having to deal with this company when my Independent Financial Advisor (LEBC Leicester) became involved with them. LEBC themselves, continue to be a professional company with time to care, and you can still talk to the same real person. My advisor (Tim Whoreton) continues to go the extra mile for me and my finances, and it is for this reason that I will continue to invest through LEBC. as I know that I can rely on them to be there for me when I mess up. Thanks LEBC.

Write a review
6th October 2018

Taking a lump sum

My experience with Aegon has been truly awful. Their turnaround time on documents is around 10-14 days they are exceptionally arrogant and incompetent in equal measure. Three months on I am still waiting for my money and being told repeatedly that I...

Read more

My experience with Aegon has been truly awful. Their turnaround time on documents is around 10-14 days they are exceptionally arrogant and incompetent in equal measure. Three months on I am still waiting for my money and being told repeatedly that I am the delay. There is no real communication from them and you just waste hours trying to resolve things. Don’t put your money with them if you ever think you might want it back!

Write a review
3rd August 2018

Technologically very poor and terrible service

I have wasted 5 hours over 2 days this week trying to find and change funds. The funds I wished to transfer to do not appear in the available funds list on the website, despite being being one of aegon own funds and are apparently available, just not...

Read more

I have wasted 5 hours over 2 days this week trying to find and change funds. The funds I wished to transfer to do not appear in the available funds list on the website, despite being being one of aegon own funds and are apparently available, just not online.

Baillie Gifford balanced managed
Blackrock 50 50
After a telephone call, aegon staff sent me the transfer form, which I can complete manually and either post it, fax it or use the digital customer enquiry service.

I'm unable to reply to the email as its a no reply.

1) post takes days and funds change price during that time.
2) who, other than hospitals use a fax these days
3) the digital enquiry service does not work for fund switches, despite it being offered in the email with the pdf form that can't even be completed without the help of a tree to print it out.

So, the service that I pay aegon for (£30,000 over the past 20 years in charges alone) is failing badly and aegon is not utilising technology to any customer benefit what so ever.

I simply can't make a simple 2 minute transaction on line to transfer funds that don't appear in the available list. The methods suggested are time consuming and the digital enquiry, offered as an option doesn't work.

Over the years aegon have earned a small fortune from my pension and the above is a massive kick in the teeth. Do they care about customers at all? It appears not.

Shoddy, outdated service that belongs in the 19th century.

I have subsequently emailed aegon to raise an official complaint. Having received no acknowledgement, I have today had to call them again to obtain confirmation that my complaint has actually been received. This they did, but said it would take them 5 working days to respond.

I will vote with my feet and have already found a new provider who is already operating in the 21st century and where I don't have to waste endless hours for a simple transaction.

My advice is to avoid this company.

Write a review
11th April 2018

Argon - Arrogant Customer Service

I've had a smallish occupational pension which was invested with Aegon. I recently applied to take it as a lump sum. It was under £30k and I have had no income for the past year yet they taxed me at 40% and 45% on most of it. I paid over 10k tax ...

Read more

I've had a smallish occupational pension which was invested with Aegon. I recently applied to take it as a lump sum. It was under £30k and I have had no income for the past year yet they taxed me at 40% and 45% on most of it. I paid over 10k tax on 26k. HMRC advise that I should have paid just over £3k. This is supported by Aegons competitors online calculators and by HMRC the latter if who said that Aegon should have asked some basic tax and income figures for the past year which they didn't. I have been promised return call after return call by key staff in both their customer service and complaints department. Which never materialise. They love saying "tomorrow" and when tomorrow comes they say the same again. They have senior managers who effectively hide under their desks and consider themselves far too important to deal with genuine customer concerns. I now have to go through months of correspondence with the tax office to get over £7k back all because Aegon have an arrogant better than you attitude to customer service. They also use the old fashioned 1 week BACs payment system rather than CHAPs to make their payments. Ive experienced no credible customer service management at Aegon