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Aegon Reviews

Ratings based on 9 reviews Last review 3 months ago
3.56 / 5Great overall rating

Smart Money People is the place for Aegon reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Aegon Reviews (9)

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11th April 2018

Argon - Arrogant Customer Service

I've had a smallish occupational pension which was invested with Aegon. I recently applied to take it as a lump sum. It was under £30k and I have had no income for the past year yet they taxed me at 40% and 45% on most of it. I paid over 10k tax ...

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I've had a smallish occupational pension which was invested with Aegon. I recently applied to take it as a lump sum. It was under £30k and I have had no income for the past year yet they taxed me at 40% and 45% on most of it. I paid over 10k tax on 26k. HMRC advise that I should have paid just over £3k. This is supported by Aegons competitors online calculators and by HMRC the latter if who said that Aegon should have asked some basic tax and income figures for the past year which they didn't. I have been promised return call after return call by key staff in both their customer service and complaints department. Which never materialise. They love saying "tomorrow" and when tomorrow comes they say the same again. They have senior managers who effectively hide under their desks and consider themselves far too important to deal with genuine customer concerns. I now have to go through months of correspondence with the tax office to get over £7k back all because Aegon have an arrogant better than you attitude to customer service. They also use the old fashioned 1 week BACs payment system rather than CHAPs to make their payments. Ive experienced no credible customer service management at Aegon

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24th December 2015

Slow administration and lack of understanding of customer needs

I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of...

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I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of my passport, despite the fact that I was already a customer. When I later wanted to add another lump sum, this seemed to confuse them. They sent me the wrong form, then ignored me then twice told me they needed to verify my identity again. Eventually I managed to get it sorted but I would not recommend Aegon and wish I had chosen a different company.