Aegon Reviews

  Ratings based on 108 reviews       Last review 1 month ago    

Smart Money People is the place for Aegon reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Aegon Review Insight

What are people saying in their reviews?

Customer Service

60% of feedback is People related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: App

Pension

Poor customer Service

Very poor at keeping customers up today with applications. They have a secure inbox which is totally pointless as they do not respond.

Reviewed on 4th December 2021
Ian Johnson's avatar
Ian Johnson
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Pension

Contacted 5 weeks ago still no response for my request

Contacted the designated pension adviser, requested to take my 25% tax free sum and also wanted to drawdown the test of the pension over the next 2 years, Questioned me about what I wanted to do with the

Reviewed on 2nd November 2021
Robin Doherty 's avatar
Robin Doherty
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Pension

Proactive, consistent, reliable

My experience has been excellent, and I believe their customer care is second to none, especially compared to other companies. The website is easy to navigate and you can feel confident they have your best interests.

Reviewed on 24th October 2021
Becky7's avatar
Becky7
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Pension

Great user experience and customer service led app -

I would very much recommend Retireready to anyone looking to keep a beady eye on their pension, its value and expected retirement income.

Reviewed on 22nd October 2021
Hezekiah Okoh's avatar
Hezekiah Okoh
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Pension

Brilliant Service

I have dealt with a number of financial companies over the years but none have come up to the service and quality of Aegon. They are quick to respond to any queries and offer great products.

Reviewed on 18th October 2021
Susan Edwards's avatar
Susan Edwards
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Pension

Consistent service on a proactive basis

Aegon always provide an informed choice and all the detail I need to deal with Pension matters. Responses are quick with reasons why that are accurate, the website is easy to find what I require

Reviewed on 17th October 2021
Francis Cleary's avatar
Francis Cleary
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Pension

AVOID AEGON!!

Impossible to contact them, constant problems with website. Do not inform customers when 'rules change' (e.g. they did not contact overseas customers when rules changed regarding pension transfer overseas, ....) etc, etc STAY AWAY

Reviewed on 14th October 2021
Alfonso Berduque's avatar
Alfonso Berduque
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Annuity

Brilliant service

In the years I have dealt with Aegon I have always received excellent service from some genuinely great people - sadly a rarity these days.

Reviewed on 12th October 2021
Robert McIntosh's avatar
Robert McIntosh
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Annuity

Aegon's messages

I have always found Aegon's correspondence, both paper and electronic, to be both relevant and timeous. While also being in plain English, unlike some other financial companies that I engage with. They are human!

Reviewed on 12th October 2021
Nigel Tonks's avatar
Nigel Tonks
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International Investment

Excellent service

I had three pension pots with Aegon that have all growen well over the years. When I came to retirement the service and information provided bt the Aegon team was superb. I converted the three pots in to a pension provider of my choice and received as... Read more

I had three pension pots with Aegon that have all growen well over the years. When I came to retirement the service and information provided bt the Aegon team was superb. I converted the three pots in to a pension provider of my choice and received as requested the 25% tax free payment without a hitch. Many thanks to the Aegon team.

Reviewed on 12th October 2021
Bryan Dewrance's avatar
Bryan Dewrance
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International Investment

great company

Since I joined Aegon all my investments have grown in value. Their financial adviser moved all my under performing investments into far better performing funds which have given me great returns. Its easy to use their web site to see how my investments... Read more

Since I joined Aegon all my investments have grown in value. Their financial adviser moved all my under performing investments into far better performing funds which have given me great returns. Its easy to use their web site to see how my investments are performing. They are a great company and would recommend them as the first and only company you need for your financial affairs. Peter Heckford.

Reviewed on 12th October 2021
Peter Heckford's avatar
Peter Heckford
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Pension

This company meets my ideal customer service experience

I have been an Aegon customer for almost 20 years and have never had cause for concern about anything they have done for me. I cannot say that about any other company I have dealt with, over that length of time. I would not say I am an 'easy' client... Read more

I have been an Aegon customer for almost 20 years and have never had cause for concern about anything they have done for me. I cannot say that about any other company I have dealt with, over that length of time. I would not say I am an 'easy' client and have high expectations, where customer service is involved.
Aegon have my complete trust, to do the right thing for me. Thank you for that peace of mind.

Reviewed on 12th October 2021
William Vernon's avatar
William Vernon
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Pension

Workplace pension

I use Aegon for my workplace pension, the app is fantastic and easy to use. It helps me understand how my pension is working and keeping me up to date.I love doing the surveys as its help the company get a better understanding on wants going on.

Reviewed on 12th October 2021
Tim Mortimer's avatar
Tim Mortimer
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Pension

A very good site and a nice community feel

I actually enjoy taking part in the surveys as I find the questions interesting, and they help me stay aware of my financial outlook. I think the site is well laid out and easy to navigate. There is no spam from Aegon, just emails asking me to take... Read more

I actually enjoy taking part in the surveys as I find the questions interesting, and they help me stay aware of my financial outlook. I think the site is well laid out and easy to navigate. There is no spam from Aegon, just emails asking me to take part in the surveys which I opted in to voluntarily when I joined.

Reviewed on 11th October 2021
Dave Walsh's avatar
Dave Walsh
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Pension

Workplace pension

good communication, easy to understand. the app is great and the tools online to calculate retirement age etc are really useful! highly recommended

Reviewed on 11th October 2021
Fgialluca5213's avatar
Fgialluca5213
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Pension

I like the service and the apps

Good encounters with the Customer Services. Always friendly and helpful. Some useful online advances recently for making it easier to keep track of things.

Reviewed on 8th October 2021
AJJ's avatar
AJJ
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Pension

Used for over 20 Years

I have used Aegon for over 20 years for managing my pensions (Have two pensions from current and previous employer with Aegon). Have never experienced any issues with them. The two or 3 times I have had to contact them either via phone or e-mail, it... Read more

I have used Aegon for over 20 years for managing my pensions (Have two pensions from current and previous employer with Aegon). Have never experienced any issues with them. The two or 3 times I have had to contact them either via phone or e-mail, it has been dealt with in a timely manner.

I use the App on a regular basis and 3 or 4 times a year use Target Plan to ensure my pension is on track and if any changes need to be made.

Overall very happy with the performance of the investment funds my Aegon pensions are invested into. Hopefully this trend continues and I can look forward to a comfortable retirement.

Reviewed on 5th October 2021
Colin Eccles's avatar
Colin Eccles
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Pension

great company

Great and very helpful company.They are very informative.

Reviewed on 4th October 2021
hamu's avatar
hamu
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Pension

Excellent return

Very good communication and excellent return on investment

Reviewed on 4th October 2021
Paul Cooper's avatar
Paul Cooper
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Annuity

Aegon: Thoughtful & Helpful

I find Aegon's materials on finances to be helpful, thoughtful and insightful. The website runs smoothly and simply and I don't encounter technological issues. I've found Aegon have given some great advice on financial wellbeing that really got me... Read more

I find Aegon's materials on finances to be helpful, thoughtful and insightful. The website runs smoothly and simply and I don't encounter technological issues. I've found Aegon have given some great advice on financial wellbeing that really got me thinking and considering my financial future. Their analytical offerings on financial wellbeing surprised me and helped me see things in a new light. Aegon seem to have a sophisticated understanding of financial matters.

Reviewed on 28th September 2021
Miranda's avatar
Miranda
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