Aegon Reviews

Ratings based on 6 reviews Last review 1 month ago
3.67 / 5Great overall rating

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24th December 2015

Slow administration and lack of understanding of customer needs

I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of...

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I had a pension policy with Aegon from a previous employer, which I wished to continue after leaving. This was much more difficult than expected and took about 6 months to set up. They insisted that I had to verify my identity with a certified copy of my passport, despite the fact that I was already a customer. When I later wanted to add another lump sum, this seemed to confuse them. They sent me the wrong form, then ignored me then twice told me they needed to verify my identity again. Eventually I managed to get it sorted but I would not recommend Aegon and wish I had chosen a different company.