Aegon Reviews

Ratings based on 40 reviews Last review 19 hours ago
2.8 / 5Good overall rating

Smart Money People is the place for Aegon reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Aegon Reviews (40)

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22nd September 2020

Professional company with easy to follow online access

I have a One Retirement Pension with Aegon and couldn't be more happy with the service I receive. I use it for ad-hoc withdrawals and it is easy to see how the fund has performed and what funds are available and they are always sure to inform you of...

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I have a One Retirement Pension with Aegon and couldn't be more happy with the service I receive. I use it for ad-hoc withdrawals and it is easy to see how the fund has performed and what funds are available and they are always sure to inform you of how your withdrawal is likely to to effect your fund. Requesting the withdrawal is simple to do online and the payment is usually in my bank account within a week. All in all easy to use, easy to understand and above all a safe platform for my investment.

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18th September 2020

Good pension provider but need to work on the background

The pension negotiated with our company has very low costs and performance is reasonable. Communication is generally good and changing contributions and moving pensions has worked easily for...

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The pension negotiated with our company has very low costs and performance is reasonable. Communication is generally good and changing contributions and moving pensions has worked easily for me.

The retire ready site is what I use most, however it would be much more useful if you could add existing pensions to the app, to give a better overview.

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18th September 2020

On Line Checker

Website works well, no complaints as such. Would prefer more stats e.g. I just see my portfolio value compared to its value 6 months ago (rolling).....I'd like more flexibility and range on the stats, e.g. current value versus this time last year,...

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Website works well, no complaints as such. Would prefer more stats e.g. I just see my portfolio value compared to its value 6 months ago (rolling).....I'd like more flexibility and range on the stats, e.g. current value versus this time last year, last 6 months, last 3 years etc etc

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8th September 2020

Good reliable service

I have a SIPP, General Investment Account and an an ISA with Aegon as a platform all in the same portfolio of funds recommended by my local large company IFA in the East Midlands. It all went down at the peak of the corona virus and is now slowly...

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I have a SIPP, General Investment Account and an an ISA with Aegon as a platform all in the same portfolio of funds recommended by my local large company IFA in the East Midlands. It all went down at the peak of the corona virus and is now slowly recovering, pretty much like my other investments. Aegon are mainly administrators for me and my IFA who do it well. Their web page is very good and different sorts can be made on the database to analyse performance, fees and dividends in an easy to understand manner.

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8th September 2020

Doing OK in difficult times

We all know that the financial world is suffering during the Covid-19 pandemic. After a huge reduction in my pension fund in March 2020, over the last six months things have gradually recovered, not fully, but getting there. ...

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We all know that the financial world is suffering during the Covid-19 pandemic. After a huge reduction in my pension fund in March 2020, over the last six months things have gradually recovered, not fully, but getting there.

It'll be the same for all pension funds and companies. How Aegon compare to the others, I don't know.

We just have to be patient, things will recover.

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29th July 2020

Very poor service

Unfortunately I have an old company pension plan with them. The info they offer is a bit limited to begin with, but the real issue is when you try to move your old plan to a new one. Then they throw at you every possible hurdle and unreasonable...

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Unfortunately I have an old company pension plan with them. The info they offer is a bit limited to begin with, but the real issue is when you try to move your old plan to a new one. Then they throw at you every possible hurdle and unreasonable request. Any advisor will tell you that is a red flag and I wouldn't recommend any company or individual to use them, in fact, I would avoid them like the plague.

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23rd July 2020

Helpful today

My employer has had our company group pension in a fund managed through Aegon for many years. I was rather startled by the negative reviews here, however I have just called them and found them helpful and friendly. I needed a little help to get back...

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My employer has had our company group pension in a fund managed through Aegon for many years. I was rather startled by the negative reviews here, however I have just called them and found them helpful and friendly. I needed a little help to get back online to see my plan and 'Duncan' was able to sort this out with me very quickly.

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16th July 2020

Have tried to close account and get shares back for three months and received no correspondence from them, seriously thinking of taking legal action..

Previous explanation ,very bad company at releasing your money...I am recently widowed,and they are dragging this out, covid 19 is getting the excuse everyone is using ,but staff are furloughed and working from home..no excuses please! Get firm sorted...

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Previous explanation ,very bad company at releasing your money...I am recently widowed,and they are dragging this out, covid 19 is getting the excuse everyone is using ,but staff are furloughed and working from home..no excuses please! Get firm sorted or legal team and further expenses will incur....Mrs Margaret J Flynn.....

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9th April 2020

Aegon just don't get back to you and when they do ... 3 days later...

Aegon just don't get back to you and when they do ... 3 days later they do no respond fully to all clearly raised points of concern. During covid they are not operating a service and should say so to investors and stakeholders. Outwith covid status...

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Aegon just don't get back to you and when they do ... 3 days later they do no respond fully to all clearly raised points of concern. During covid they are not operating a service and should say so to investors and stakeholders. Outwith covid status they were no better they didn't even tell me there was an early end to tax year despite clear complaints realised that outlined the importance off my tax year cash in. A really worry so many wrong and conflicting messages cal centre claims, complaints and yes... management too. Disappointed mitt to access cash when I wanted I was messed around like no other experience i can recall in my 50 decades of life. Don't invest!

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23rd February 2020

Would give them 0 stars if I could

AXA UK moved our pensions to Argon....

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AXA UK moved our pensions to Argon.
Now retired I've been looking at all my pots for the future. With this one, I wanted to release some capital. I started this process on 3rd Jan 20. Still today I'm waiting for paper work after 7 days! Told I should receive it in 3 to 5 days. Every time I call given misinformation, conflicting reasons for delays etc. One operator blamed AXA for the long process! I'm going to move the pot from them, purely because I have no trust what's so ever. Appaling.