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Ageas: Home Insurance reviews

Name: Home Insurance
Rating: 2.43 (35 reviews)

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2.82

Based on 35 reviews, last reviewed 8th Oct 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

14%

57%

Latest highest rating:

5

Ageas we very prompt in dealing with a water leak p... Ageas we very prompt in dealing with a water leak providing me with the right people to sort the water out. They were prompt in sending me a company ... Read more Reviewed on: 8th October 2025

Latest lowest rating:

1

Continually refuse legitimate claim. Refused to pay out ob an accidental damage claim. Now with insurance ombudsman. They have very poor reviews from customers and staff alike and i wish ... Read more Reviewed on: 2nd February 2024

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About this product

Are you looking for your next home insurance provider? Finding a reputable insurer is just as important as securing a robust policy. At Smart Money People, we want to make this process easier for you. We collect Ageas home insurance reviews to help you make an informed decision when choosing your new provider.

Ageas offers buildings cover, contents cover and a combined policy for both. Choose between Home Insurance and Extra Home Insurance, depending on your needs. All policyholders can benefit from online account management with no admin fees, and a 24/7 claims line. Make your policy even more secure with additional extras. These include legal expense cover, home excess protection and more.

If Ageas sounds like the right provider for you, find out what existing customers have to say about their experiences. Learn which level of cover each customer chose and how satisfied they were with their choice. Find out if they would renew their policy with Ageas and recommend the insurer to family and friends. Our Ageas home insurance reviews can provide valuable insight to help you make the right choice.

Have you had a home insurance policy with Ageas? Share your experience with our Smart Money People community. Why did you choose Ageas as your insurer, and were you satisfied with your choice? Did you opt for buildings or contents insurance, or did you select the combined policy? Which level of cover did you choose, and would you say the cost of your premium was reasonable? Did you need to make a claim, and if so, how well was it handled? Would you renew your policy?

Write an honest Ageas home insurance review today. Together, we can help people like you make better decisions.

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Ageas Home Insurance reviews (35)

Started out great but quickly became a shambles.

I requested to put in a claim on Saturday 8th July 2023. After speaking with the claim handler Rowan, and providing photos of my iPad, I was advised that he was happy with my claim along with the evidence submitted. I was then told that he would be putting forward a cash settlement for my item and that all that was left to do was for his manager to sign off on the release of funds on Monday (10th July). After having no contact following that I called up on Wednesday (12th July) and spoke to a lady called Jess who assured me that everything that needed to be done was complete and I just had to wait for the team leader to release the funds. Due to needing my iPad for work and confident that I would receive my pay out in the next few days I pooled my funds to purchase a new one. This afternoon I received a call from Rowan advising me that my claim was no longer being paid out and that I needed to speak to another company to verify the damage, the damage that I had already provided evidence of to Ageas. He couldn't tell me how long it will be before this company is able to speak with me nor how long the process will take or whether I'm even going to receive the payout I've been assured I would receive by 2 separate members of Ageas staff. Nothing was mentioned to me about having to deal with a third party company during either call and I was told by both Rowan and Jess there was nothing further I needed to do but wait. I'm nearly £1500 out of pocket as I'm unable to cancel the order I've placed for a replacement and have no guarantee I'll even be reimbursed as promised. The whole situation is quite disappointing and doesn't fill me with any confidence in Ageas or for the process going forward. Reviewed on: 14th July 2023

One of the larger household insurers and one of the worst in my experience

I had no deliberate intention of becoming involved with Ageas but I made the mistake of going to Saga over 50 in the mistaken belief that they would look after me. Why Saga act as a broker for Ageas I know not but at 54% paying our on claims which is what I read, Ageas is not keen on paying claims if it can possibly squeeze out of doing so. After Christmas 2022, January provided some really heavy days of rain and rain and water seeped into the lower storey corridor of my three stores house that has no history of flooding. I tried to claim for a damaged floor carpet but an assessor was sent and he refused to accept the water regression as being due to excessive rainfall during a storm, The claim was repudiated as being more likely to wear and tear than storm damage. I tried to renew my household insurance when due for renewal in April 2023 but the policy renewal was increased from £351 to a figure that was more than double this sum, I tried to look elsewhere using Go Compare which I found to be a good online search facility and Admiral plus other insurance companies were identified as inexpensive options for Household insurance. I tried to insure with Admiral but I was not able to do so as Aegeas had registered an unclosed claim on CUE which is a little-known online database where insurance companies flag up info about anyone who makes a claim whether legitimate or otherwise. I was told by Admiral that they would insure me if Ageas agreed to mark my claim as closed. This should not have been a problem as Ageas had made it clear that my claim had been rejected and was therefore dead. Ageas refused to mark the claim as closed on the CUE electronic database as I had the temerity to complain of their service vis: more than doubling the renewal quote and leaving me uninsured for ten days. Eventually, Admiral helped me out by charging me a bit extra for the black mark of an incident being logged against mY name and I suggested an additional excess of £1000 against flooding. Admiral was an OK firm to deal with OK but they had been spooked by Ageas who provided appalling customer service and definitely made it very hard for me to obtain household insurance elsewhere. Thanks for nothing to Ageas and likewise no positive thanks to Saga who placed me in the hands of Ageas Reviewed on: 27th April 2023

Absolute scam artists.

Have had to go to FOS because I was scammed out of property totalling a lot of money and my contents insurance wouldn't pay out with multiple crime reference numbers. I.e. police, action fraud etc. Thefts theft, for which I'm insured! Reviewed on: 5th April 2023

SAME LIKE OTHERS REVIEWS I READ BAD SLIPPERY

I RANG MANY TIMES NO ANSWER,OR WRONG DEP, WRONG COMPANY EXUDES, REFEREED ME 4 DIFFERENT COMPANIES ,9 MONTH TO REJECT CLAIM IN COURT NOW Reviewed on: 19th January 2023

No one answers the phone!!!

Trying to speak to someone in claims. No one answers phone. Terrible service. Definitely not renewing with them got an excellent quote eksewhere Reviewed on: 5th January 2023

no answer to call.

I have been waiting for hours with music and nobody answer my call! What is the point of an insurance if they do not take claims! I will be taking this to a legal matter now. Reviewed on: 3rd January 2023

No answer on phone every time I call

I have tried for days now to try and contact Ageas for a home insurance claim and every time I ring there is no answer. The music is terrible and nobody called me back. I have used the chat bot and that is a waste of time as well as just gives me the numbers and I have been ringing already and they don’t answer the phone I am absolutely sick and will never use this company again waste of bloody time Reviewed on: 28th December 2022

very unhelpful

We have made a claim on our insurance and they are trying very hard not to pay out Reviewed on: 13th September 2022

Evil , inhuman and unprofessional

I had a natural disaster and phoned them for a claim. I Was ignored, treated so poorly. No one visited the site but the refused the claim just by bracketing the area I live as poor environment but it wasn’t poor environment when they continuously dip their dirty hands on my money every month. They are better and cheaper home insurances out there so no one should go near these criminals. Reviewed on: 29th June 2022

No communication after Storm Damage

After the storm on 18 Feb Ageas requested photographs and 2 estimates. After supplying them Ageas said they needed to send a loss adjuster. The loss adjuster said he was not required as Ageas had requested estimates. Ageas never reply to communications; the house requires over 8000 pounds worth of work, money I do not have; Ageas simply do not communicate. Avoid this company. Went via Homelet and today found that Ageas are underwritten by Tesco! Reviewed on: 12th April 2022

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