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AllClear: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (6902 reviews)

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4.83

Based on 6,902 reviews, last reviewed 2nd Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Cover was exactly what I wanted at a great price Cover was exactly what I wanted at a great price Reviewed on: 2nd January 2026

Latest lowest rating:

1

It takes 5 working days to get a response to an emai... It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim resolved over 3 months in... Read more Reviewed on: 24th December 2025

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About this product

AllClear travel insurance have a range of cover options depending on how long you’re travelling for and what you’ll be doing on your trip.

As a specialist medical travel insurance provider, AllClear cover over 1300 medical conditions. You can get a quote for AllClear travel insurance by calling the freephone number or via the website.

AllClear travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used AllClear before, you can also leave a review and share your experience.

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AllClear Travel insurance reviews (6902)

Fantastic personal service with purchase. Terrible service with a claim.

I had been with AllClear for years and the service for purchase of Travel Insurance was exemplary on many occasions. The agents were always courteous and helpful. Unfortunately I had to make a claim in December 2022 for a medical emergency on a flight home from Europe. My experience with AllClear claims was shocking, extremely stressful and long drawn out. I had threatening letters from the hospital in Denmark on more than one occasion. I was passed from pillar to post on the phone for many hours. I talked to multiple different companies. One lady told me I was covered then another guy told me I wasn’t. Incredibly worrying and stressful when I in hospital in Denmark and when I finally got home. The claim started in December 2022 and was settled in June 2023 to their satisfaction but not to mine. They quibbled over tiny amounts of money. I’m still not happy but appear to be stuck with their silly, petty rules. AllClear is a disgrace to travel Indurance. Reviewed on: 5th July 2023

Reply from AllClear Hi Frederick I am very sorry your experience when making a claim. Please email [email protected] the details and your policy details, we can then look inti this further for you. Kind regards, Richard Response date: 17th July 2023

Avoid - expensive AND useless

We have had insurance from AllClear for years and have always been pleased about the courteous service we have had over the phone. The insurance is expensive, but we thought it was worth the money for peace of mind. UNTIL, we actually needed to use the insurance. We were in a no fault car accident in October 2022 and had to attend A&E in the USA with my medically complex daughter. Fortunately she was fine and discharged after a few hours, but 8 months later, we are still being chased by the hospital for payment. There is no dispute over what happened - CSA, the company that deals with the claims side has agreed cover - but it is just endless delays from their end. As a comparison, another member of our family was injured in the same accident and had to go to be checked out at hospital too. His insurance that he has through his bank account sorted everything out within a month. Both claims were very similar - straight forward, fairly low in value and undisputed, As for our claim under the AllClear policy the story is very different. It is near impossible to get any information from them. There are number of different companies involved - You will deal with someone completely different than AllClear when you have a claim. Their telephone lines have hours of wait time. If you email them, it will take weeks for them to reply. And even then, we have had replies saying you'll get an update when there is one. We are living under constant stress and anxiety that we'll ultimately get sued for the medical costs, simply because the insurance we bought from AllClear seems to be valueless. Even if all of this gets resolved now, we would have been chasing up and worrying about it all for months. Something we did not expect when we forked out several thousand pounds for a specialist insurance. If you are seeking specialist insurance, the likelihood is that you or a loved one may need expensive medical assistance whilst abroad. AllClear is happy to take your money, but not to provide the service. I would strongly advise you to look else where - we certainly will in the future. Reviewed on: 3rd July 2023

Reply from AllClear Hello I am very sorry to hear that your claim has not been settled yet and for any distress or inconvenience you have encountered. Please email [email protected] your policy details, we can then investigate this for you. Kind regards, Richard Response date: 17th July 2023

Still waiting for claim to be settled

I was diagnosed with a DBY on 12 March 2023. Made claim through Zurich only to be told claim would be handled by another company still waiting for settlement will not be recommending ALLCLEAR Reviewed on: 28th April 2023

Reply from AllClear Hello, I am sorry for the delay in responding and that your claim had not been settled when writing your review. If your claim has not been resolved or we can assist at all, please email [email protected] your policy details and brief details of the claim and last contact with Claims. We can then look into this further for you. Kind regards, Richard Response date: 7th June 2023

Negative for claims

All the 5 star ratings are regarding the purchase. All companies are excellent about this. What about when it comes to paying a claim? Reviewed on: 10th February 2023

Reply from AllClear Hi Balwant, I am sorry for any negative experience you have had when making a claim. Please email us the details and policy details to [email protected] and we can then look into this further for you. Kind regards, Richard Response date: 3rd March 2023

Incompetance

Took out insurance for pre existing condition for my husband for travel to USA. Sadly my husband caught pneumonia whilst there and past away.. 5 months later the US hospital is threatening with Debt collection, even though my son who lives in the US has been dealing with them. I called them today to see what is going on and was told they cannot talk to me because I am not on the policy ??????? I refused to accept that and was later told they sent emails to my son in Sept with no response ——— guess what, they spelled his name wrong on the email so of course it would not reach him.. so now , nearly 6 months later I have to try and deal with it , so much for their statement that 100% of claims are settled within 5 days Really ?… Reviewed on: 2nd November 2022

Reply from AllClear Hi Renate I am very sorry to hear about your Husband and that Claims had spelt your Son's email address incorrectly. I trust the claim is now being resolved after your recent contact with us. If we can be of assistance, please email us the details, and the policy details, to [email protected]. Kind regards, Richard Response date: 22nd December 2022

Really appreciate the service following cancer treatment

It was great to be able to get affordable travel insurance cover following my cancer treatment without having to pay extortionate premiums. Reviewed on: 28th September 2022

NOT TO BE TRUSTED

Paid an extremely high premium, for travel Insurance, only to have it cancelled, 1 month before our trip. There was a slight change of circumstance, which a Medical Consultant wrote, would not affect my wife taking the trip, or posed no greater risk. I asked for a Supervisor of Manager to speak to me to explain the cancellation, but NO ONE WAS AVAILABLE. Reviewed on: 8th September 2022

Covers all my possible needs.

Very friendly helpful staff on phone when I wanted to check my policy. Reviewed on: 7th August 2022

All clear insurance

We took out travel insurance for America and took extra insurance because of America ended up in hospital having an emergency operation trying to claim on the insurance has been a nightmare all clear had it over to a big company and they wash there hands of you every time we ring all clear they say it’s been handed over and we need to deal with them and every letter email phone calls we are doing so don’t waste your money on all clear insurance am discussed how all clear have dealt with it so beware Reviewed on: 11th April 2022

Rip off

You can't login to amend a condition so had to phone and was charged £15 so will never use them again Reviewed on: 10th April 2022

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AllClear: Travel insurance reviews

100% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review AllClear: Travel insurance now

AllClear Travel insurance reviews (6902)

Fantastic personal service with purchase. Terrible service with a claim.

Avoid - expensive AND useless

Still waiting for claim to be settled

Negative for claims

Incompetance

Really appreciate the service following cancer treatment

NOT TO BE TRUSTED

Covers all my possible needs.

All clear insurance

Rip off

Review AllClear: Travel insurance now

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