Write a review

Go to business site

American Express: British Airways credit card reviews

Name: British Airways credit card
Rating: 4.43 (83 reviews)

View other American Express products

4.34

Based on 83 reviews, last reviewed 5th Feb 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Simple, easy, and rewarding This is my second AMEX card over a space of 3 years and I have still had absolutely no issues with either product. The app is simple and easy to use, ... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

Don’t bother - they always find a way out of giving... Don’t bother - they always find a way out of giving you the Avios points Reviewed on: 11th February 2025

Read all reviews See your review

About this product

The British Airways American Express credit card allows you to collect Avios on purchases you’re already making, with no annual fee.

A fixed monthly fee is shown upfront, with no interest charged on your instalment plan balance.

British Airways American Express credit card reviews help you find out what it’s really like to be a customer. If you’ve used Amex before, you can also leave a review and share your experience.

American Express British Airways credit card reviews (83)

Review of the American Express, British Airways credit card:

Title: American Express Avios Program: A Costly and Frustrating Disappointment

I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023

Perfect service

Never had any issues with my BA Amex card that Amex customer service can’t deal with quickly with little input from me. Reviewed on: 12th August 2022

Great Value

Great value for more and good APR rates. Enjoy there services always Reviewed on: 8th July 2022

Spending to earn miles

It is a very nice credit card that combines flexibility and rewards in miles with BA. Reviewed on: 8th July 2022

Spending with the perks

I like to utilise my day to day spending by accumulating points that I can use to redeem on flights and this credit card offers that and more. It offers additional perks when spending a certain limit yearly and also personalised offers at certain stores. Reviewed on: 13th January 2022

Great card

I have been using Amex now for over 20 years and it has been the best card I have. I get lots of avios points when I spend on my card and I also get companion vouchers for flights when I spend so much in a year, a winner in my book. Reviewed on: 12th January 2022

Good to collect Avios points

Good to collect Avios points. Very friendly customer service. I would definitely recommend this credit card. Reviewed on: 6th January 2022

Forward thinking card company

Like the local shop this card provider offers, along with voting for a local business. Overall it's a good card and been customer over 5 years and still happy. Reviewed on: 5th July 2021

Good overall card

Each time I've contacted Amex have been extremely professional and helpful. Love the rewards that go with this card. Reviewed on: 5th July 2021

Great value

A great way to make something out of when you use your credit card. Especially if you love travelling and make use of Avios “the card benefits points” which translates into money. What else if good about it is that every now and then they have special offer and you can acquire more points of have discounts to various retailers Reviewed on: 14th June 2021

Amaizing Covid proof product

Continue to delivery best credit card value proposition while ensuring rewards are Covid proof. Best product!!! Reviewed on: 26th March 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Classic Extra Card
from Capital One 3.56 from 6 reviews
Credit Card
from Shop Direct 4.69 from 6 reviews
Aqua credit cards
from NewDay 4.88 from 2848 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub