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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Great company that really cares about all animals.

5
Continually work to improve their products and do huge amounts for animal welfare by supporting charities and helping to lobby for animal welfare legislation. Reviewed on: 20th July 2022
James Robathan's avatar
James Robathan

Excellent customer service

5
It was very easy to chose a policy with clear explanations for each option. Great value for money and lots of helpful advice. Reviewed on: 20th July 2022
Anita Lawless's avatar
Anita Lawless

Great Service

5
Animal Friends were great when I needed to claim for my dog. The vets put the claim through online and it was paid within 48hrs - amazing! I didn’t have to worry about the costs, as they paid straight to the vets. Would highly recommend! Reviewed on: 20th July 2022
Jade's avatar
Jade

Great compan

5
Great company,i have both my cats and dog insured through Animal Friends,very easy to get hold of,and very quick to help if you need them. Reviewed on: 20th July 2022
Sarah Sartain's avatar
Sarah Sartain

Good, prompt service

4
After a year with Animal Friends Insurance, I had to make a claim for veterinary treatment for my dog. It was so easy, my Vet just billed them direct and, because of the insurance cover, I was able to have tests done that I would otherwise have been unable to afford. The cost of the insurance is very reasonable and well worth the money. Reviewed on: 20th July 2022
Lucy Clark's avatar
Lucy Clark

Great Service.

5
Rang to update a policy as some details were incorrect. I was dealt with efficiently and was very polite who I spoke to. Everything was sorted quickly. Would definitely recommend. Reviewed on: 20th July 2022
Paula's avatar
Paula

Always very helpful

5
Always very helpful (and you can get through on the phone!). Clear communication and T&C's. Very easy to put in a claim direct from the vet instead of having to fill in forms. Reviewed on: 20th July 2022
Christina Starbuck's avatar
Christina Starbuck

Great choice for pet insurance

5
Have used Animal Friends for many years for my rescue dogs. Great and efficient service and not expensive. Reviewed on: 20th July 2022
Loraine's avatar
Loraine

Best pet Insurance

5
I have had my Staffy named Lily insured by Animal Friends for a few years now. Although I have never had a reason to claim for Lily I am confident that my claim will be to my satisfaction. Thank you Animal Friends Reviewed on: 20th July 2022
Nanny Mo's avatar
Nanny Mo

Excellent pet insurance

5
I have been with Animal Friends for 4 years and have had to claim a total of 3 times for my 5 year old Patterdale terrier and each time they have paid out immediately without and fuss what so ever, Could not wish for a better insurance company Reviewed on: 20th July 2022
Len Smith's avatar
Len Smith

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