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Animal Friends: Pet Insurance reviews

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4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Best Pet Insurance

5
Quick and easy claiming and friendly staff Reviewed on: 20th July 2022
Rhian Cole's avatar
Rhian Cole

Had no issues

5
I had to use the insurance earlier this year and they were brilliant. If I hadn’t any insurance then my dog would have had no chance. With Animal Friends beside me I was able to give Spi the best chance of survival. Unfortunately, it was too late and I had to make the hardest decision. I have a new pup and wouldn’t look anywhere else. Reviewed on: 20th July 2022
Rhona's avatar
Rhona

Excellent Value, Great Service

5
Animal Friends has always provided great customer service and is competitively priced Reviewed on: 20th July 2022
Stuart Smith's avatar
Stuart Smith

Wouldn't trust anyone else

5
Go above and beyond for you as a customer, very helpful and knowledgeable staff, claims get settled quickly and with ease due to the pawtal system and customer Hub which takes away stress of forms in all situations and for claiming repeat medications. Good variety of policies which are all clear and easy to understand so you know exactly what you're covered for. The joii app is also a great aspect in that you can get veterinary advice from the palm of your hand via your mobile phone through video consultations or they can give you general advice via the symptom checker. Reviewed on: 20th July 2022
Joanna Louise's avatar
Joanna Louise

Had no problems

5
I've only had to use my insurance once, and it was incredibly simple and quick Reviewed on: 20th July 2022
Jrse's avatar
Jrse

Animal Killers

1
I have a 11 year old Yorkshire Terrier, had pet insurance all his life, with animal friends for the last 4 years, and have the higher policy too. Never claimed anything for him. He had an emergency, life and death situation. I paid nearly £1000 to get him stable, will be an ongoing issue for life now. Animal Killers (aka Friends) will not pay me a single penny to cover anything, even the vets are disguisted in Animal Friends behaviour, and have had to force me to cut my little best friends treatment shortening his little life, thanks a lot Animal Killers - please anyone who cares about their pets stay away from this nasty vile company! Reviewed on: 13th July 2022
Jason Impey's avatar
Jason Impey

They were very amazing people and reception help me to what I'm entitled to my dog was looked after and yeah 100% very happy

5
My dog had a rupture on her back leg and as soon as I put a claim in they just wanted to make sure it was me and my dog updated me with things what's going to happen claim went smoothly and my dog was looked after very well Reviewed on: 25th May 2022
Usha Burgess's avatar
Usha Burgess

Promt and efficient.

5
I recently lost my wee staffie Meg. Before she was put to sleep, she had been receiving treatment to her paw, which I put a claim in for. Unfortunately at the end of her treatment we were told she had cancer and sadly 6 days later her condition dramatically declined and we had get her put to sleep. We put another claim in for different tests and euthanized. Both claims were dealt promptly and with minimal fuss, which made things a lot easier for the family to deal with as we were all heartbroken at losing Meg. I still have a policy with animal friends as we still have Megs brother Cena. I'm happy in the knowledge that I'm covered with animal friends and would highly recommend. Reviewed on: 10th February 2022
Alex Hanley's avatar
Alex Hanley

Disgusting customer service

1
Avoid at all costs. Read the genuine reviews from this company. 1 star at most. Unfortunately you cant give a minus!! Reviewed on: 25th January 2022
paul douglas's avatar
paul douglas

The Best

5
We treat our pets as family members and this company understand that, they never let us down. Vet cost are very expensive and we have struggled but thanks to incredible service from Animal Friends we were able to provide comfort and quality for our dog. Love it so much always keep recommending and won’t change it. 100% satisfaction guaranteed Reviewed on: 6th October 2021
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Bart Doubrawa

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