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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

They were very amazing people and reception help me to what I'm entitled to my dog was looked after and yeah 100% very happy

5
My dog had a rupture on her back leg and as soon as I put a claim in they just wanted to make sure it was me and my dog updated me with things what's going to happen claim went smoothly and my dog was looked after very well Reviewed on: 25th May 2022
Usha Burgess's avatar
Usha Burgess

Promt and efficient.

5
I recently lost my wee staffie Meg. Before she was put to sleep, she had been receiving treatment to her paw, which I put a claim in for. Unfortunately at the end of her treatment we were told she had cancer and sadly 6 days later her condition dramatically declined and we had get her put to sleep. We put another claim in for different tests and euthanized. Both claims were dealt promptly and with minimal fuss, which made things a lot easier for the family to deal with as we were all heartbroken at losing Meg. I still have a policy with animal friends as we still have Megs brother Cena. I'm happy in the knowledge that I'm covered with animal friends and would highly recommend. Reviewed on: 10th February 2022
Alex Hanley's avatar
Alex Hanley

Disgusting customer service

1
Avoid at all costs. Read the genuine reviews from this company. 1 star at most. Unfortunately you cant give a minus!! Reviewed on: 25th January 2022
paul douglas's avatar
paul douglas

The Best

5
We treat our pets as family members and this company understand that, they never let us down. Vet cost are very expensive and we have struggled but thanks to incredible service from Animal Friends we were able to provide comfort and quality for our dog. Love it so much always keep recommending and won’t change it. 100% satisfaction guaranteed Reviewed on: 6th October 2021
Bart Doubrawa's avatar
Bart Doubrawa

Great calue

5
Great value for money, Great and prompt correspondence and fantastic advice. Reviewed on: 5th October 2021
Zan Smart's avatar
Zan Smart

Fair & fast settlement of claims

5
I've had an ongoing claim and regular medication. All my claims have been dealt with fairly and promptly. I will also be insuring my puppy with them when he arrives. Reviewed on: 28th September 2021
Lisa Carmichael's avatar
Lisa Carmichael

Such great customer service

5
Animal Friends have always been so helpful with queries, polite, and feel like they genuinely care about my pets and I. I always feel valued! Reviewed on: 28th September 2021
Sean's avatar
Sean

Excellent Pet Insurer

5
Great value, been with them for 5 years since I got my rescue dog. Ethically brilliant. Reviewed on: 28th September 2021
Glynis Dover's avatar
Glynis Dover

Great company; helpful, informative, understanding.

5
Your pet is #1 on their agenda. It's as important to them as it is to you to make sure your pet's healthcare is covered! Kind, helpful, informative, understanding, and they support so many great charitable causes! Reviewed on: 28th September 2021
MJB92's avatar
MJB92

Animal Friends Pet insurance

5
always a great service. Tips and advice through emails all the time, even things you may not have even considered. I would recommend them. Also I had a trouble free claim with them on my claim, which eased all the stress of my sick cat. Reviewed on: 25th September 2021
maria's avatar
maria

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