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Animal Friends: Pet Insurance reviews

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4.74
Based on 636 reviews, last reviewed 12th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (636)

An Insurance that makes me feel Assured

5
When Max came to live with us a friend recommended Animal Friends Insurance. We have now been with the company four years. The premiums are good value with a reliable customer service. We do feel assured that if we needed to make a claim Animal Friends would do their best to give us the help needed. Reviewed on: 15th September 2021
M Jones's avatar
M Jones

Good value pet insurance that supports animal charities

5
Following an online search I chose Animal Friends for Dog Insurance. It was reasonably priced and offered the level of cover that I require. The monthly emails are helpful and informative. Reviewed on: 14th September 2021
Lexie's avatar
Lexie

Great and easy to claim

5
Very comprehensive. I had to claim and it was very easy. Just online form and the vet did the other section and I was paid later the same day. The actual cover can be very comprehensive and I have super cover covering my more elderly cat. So far so good and I would recommend. I even like the little touches; I.e that they email you and your pet by name! Reviewed on: 14th September 2021
Jenny's avatar
Jenny

Sad times but you helped with more than just insurance

5
Real people with real understanding. Sometimes it isn't money that matters, but care. This is what I felt I received after my dog had to be put to sleep. Thank you. Reviewed on: 13th September 2021
Tenjan's avatar
Tenjan

Stress free every time!

5
From getting a quote, to the first call to the vets, everything was very stress free for me, all 24/7 vets are amazing & I would never go with another pet insurance! Reviewed on: 13th September 2021
Sophie Stevens's avatar
Sophie Stevens

Trustworthy

5
Animal Friends is a good insurance company giving lots of money to charities and sending helpful and interesting emails to owners. Reviewed on: 13th September 2021
Norma Kinnison's avatar
Norma Kinnison

Helpful, efficient service

5
Having to take your pet to the vet for a surgical procedure is worrying enough without the worry of how much it’s going to cost. Animal Friends eased that particular worry for me quickly and efficiently Reviewed on: 13th September 2021
june-duckworth@hotmail.co.uk's avatar
[email protected]

More than helpful

5
They couldn't be more helpful when you call them Reviewed on: 13th September 2021
Anne Stead's avatar
Anne Stead

Excellent Customer service

5
I just renewed my insurance policy and the customer service I received was excellent. I also unfortunately had to make an insurance claim this year and it was a very easy process with excellent communication from animal Friends throughout Reviewed on: 13th September 2021
irene bird's avatar
irene bird

They do what they say they will do

5
Animal friends provide a service you can feel confident of, advice which is freely accessible at an affordable price Reviewed on: 13th September 2021
Marie 's avatar
Marie

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