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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Excellent Pet Insurer

5
Great value, been with them for 5 years since I got my rescue dog. Ethically brilliant. Reviewed on: 28th September 2021
Glynis Dover's avatar
Glynis Dover

Great company; helpful, informative, understanding.

5
Your pet is #1 on their agenda. It's as important to them as it is to you to make sure your pet's healthcare is covered! Kind, helpful, informative, understanding, and they support so many great charitable causes! Reviewed on: 28th September 2021
MJB92's avatar
MJB92

Animal Friends Pet insurance

5
always a great service. Tips and advice through emails all the time, even things you may not have even considered. I would recommend them. Also I had a trouble free claim with them on my claim, which eased all the stress of my sick cat. Reviewed on: 25th September 2021
maria's avatar
maria

Great service

5
They are one of the cheaper insurances I could find with the most benefits. The Joii vet app also gives peace of mind without having to worry as a first time kitten owner. Reviewed on: 23rd September 2021
Tia Barnett's avatar
Tia Barnett

Pretty Amazing Service

5
Animal Friends is the best insurer I have been with over the years, the monthly newsletter covers everything you need to know about your pet, and in addition they offer an online consultation FOC should you have any initial concerns about your pet ! Reviewed on: 19th September 2021
Yvonne ohara's avatar
Yvonne ohara

No nonsense insurance

5
I’ve recommended animal friends to several friends. Kind folk on the claims line, quick claim turnaround and competitive premiums. Reviewed on: 18th September 2021
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[email protected]

Great company

5
I needed to claim for my dogs pancreatitis treatment, it all went smoothly, fantastic service. Reviewed on: 16th September 2021
Sarah Lord's avatar
Sarah Lord

quick payout and reasonable fees

5
Money paid without fuss and cheaper than rival firms. Reviewed on: 16th September 2021
Rosemary Bradley's avatar
Rosemary Bradley

An Insurance that makes me feel Assured

5
When Max came to live with us a friend recommended Animal Friends Insurance. We have now been with the company four years. The premiums are good value with a reliable customer service. We do feel assured that if we needed to make a claim Animal Friends would do their best to give us the help needed. Reviewed on: 15th September 2021
M Jones's avatar
M Jones

Good value pet insurance that supports animal charities

5
Following an online search I chose Animal Friends for Dog Insurance. It was reasonably priced and offered the level of cover that I require. The monthly emails are helpful and informative. Reviewed on: 14th September 2021
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Lexie

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