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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

The Best

5
We treat our pets as family members and this company understand that, they never let us down. Vet cost are very expensive and we have struggled but thanks to incredible service from Animal Friends we were able to provide comfort and quality for our dog. Love it so much always keep recommending and won’t change it. 100% satisfaction guaranteed Reviewed on: 6th October 2021
Bart Doubrawa's avatar
Bart Doubrawa

Great calue

5
Great value for money, Great and prompt correspondence and fantastic advice. Reviewed on: 5th October 2021
Zan Smart's avatar
Zan Smart

Fair & fast settlement of claims

5
I've had an ongoing claim and regular medication. All my claims have been dealt with fairly and promptly. I will also be insuring my puppy with them when he arrives. Reviewed on: 28th September 2021
Lisa Carmichael's avatar
Lisa Carmichael

Such great customer service

5
Animal Friends have always been so helpful with queries, polite, and feel like they genuinely care about my pets and I. I always feel valued! Reviewed on: 28th September 2021
Sean's avatar
Sean

Excellent Pet Insurer

5
Great value, been with them for 5 years since I got my rescue dog. Ethically brilliant. Reviewed on: 28th September 2021
Glynis Dover's avatar
Glynis Dover

Great company; helpful, informative, understanding.

5
Your pet is #1 on their agenda. It's as important to them as it is to you to make sure your pet's healthcare is covered! Kind, helpful, informative, understanding, and they support so many great charitable causes! Reviewed on: 28th September 2021
MJB92's avatar
MJB92

Animal Friends Pet insurance

5
always a great service. Tips and advice through emails all the time, even things you may not have even considered. I would recommend them. Also I had a trouble free claim with them on my claim, which eased all the stress of my sick cat. Reviewed on: 25th September 2021
maria's avatar
maria

Great service

5
They are one of the cheaper insurances I could find with the most benefits. The Joii vet app also gives peace of mind without having to worry as a first time kitten owner. Reviewed on: 23rd September 2021
Tia Barnett's avatar
Tia Barnett

Pretty Amazing Service

5
Animal Friends is the best insurer I have been with over the years, the monthly newsletter covers everything you need to know about your pet, and in addition they offer an online consultation FOC should you have any initial concerns about your pet ! Reviewed on: 19th September 2021
Yvonne ohara's avatar
Yvonne ohara

No nonsense insurance

5
I’ve recommended animal friends to several friends. Kind folk on the claims line, quick claim turnaround and competitive premiums. Reviewed on: 18th September 2021
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