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Animal Friends: Pet Insurance reviews

4.74
Based on 636 reviews, last reviewed 12th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (636)

Great tips in emails

5
I love reading your emails as they're very informative and full of great tips for taking care of our pets Reviewed on: 13th September 2021

Great insurance for pets with free Advice from Vets

5
I have been with Animal friends for 10 yrs now. They are a very affordable company with great quality insurance for your pet. They have 24/7 contact with a qualifed vet via Joii App, which I think is fantastic. Every month information is given about pet care and what to do for certain conditions. Overall a great Pet Insurance company. Reviewed on: 12th September 2021

Speedy claim settlement

5
I find animal friends excellent for pet insurance. Claims are settled quickly and that's important. Would highly recommend to everyone. Reviewed on: 12th September 2021

Reliable and helpful

5
Having been with Animal Friends for a few years I have found the service to be helpful, reliable and prompt with reimbursement for veterinary costs. The regular online supporting literature is relevant, useful and appreciated. Reviewed on: 12th September 2021

Great service

5
Great service and understanding of your pets needs Reviewed on: 12th September 2021

Professional and friendly, easy claim process.

5
Whenever I have needed to make a claim they have been processed quickly and efficiently. On the one occasion I needed some help, the person I spoke with was very helpful being both professional and friendly. Their new(ish) portal is easy to use. If I need to make a claim I just give my vet our policy number and they do everything on their vet portal. They were very kind and sympathetic when my 2 previous cats passed away and I had to cancel their policies. We have now adopted a rescue cat and have insured her with them. Reviewed on: 12th September 2021

Best animal insurer

5
Claims are dealt with quickly and efficiently and emails replied to without having to wait too long. Friendly customer service too. Monthly cost is a fair price. Have used AF for many years now and wouldn’t consider any other insurer. Reviewed on: 11th September 2021

Very straight forward sign up of my two cats that we love very much and paperwork easy to understand

4
Animal friends are a straight talking no nonsense helpful pet insurance company ., only interested in our pets health and well-being Reviewed on: 11th September 2021

Great Insurers

5
I have used Animal Friends for many years for my different rescue dogs over the time. They have been very supportive and informative too. Reviewed on: 11th September 2021

The very best by far

5
Never had any problems, good value and also charitable Reviewed on: 11th September 2021

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