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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Great and easy to claim

5
Very comprehensive. I had to claim and it was very easy. Just online form and the vet did the other section and I was paid later the same day. The actual cover can be very comprehensive and I have super cover covering my more elderly cat. So far so good and I would recommend. I even like the little touches; I.e that they email you and your pet by name! Reviewed on: 14th September 2021
Jenny's avatar
Jenny

Sad times but you helped with more than just insurance

5
Real people with real understanding. Sometimes it isn't money that matters, but care. This is what I felt I received after my dog had to be put to sleep. Thank you. Reviewed on: 13th September 2021
Tenjan's avatar
Tenjan

Stress free every time!

5
From getting a quote, to the first call to the vets, everything was very stress free for me, all 24/7 vets are amazing & I would never go with another pet insurance! Reviewed on: 13th September 2021
Sophie Stevens's avatar
Sophie Stevens

Trustworthy

5
Animal Friends is a good insurance company giving lots of money to charities and sending helpful and interesting emails to owners. Reviewed on: 13th September 2021
Norma Kinnison's avatar
Norma Kinnison

Helpful, efficient service

5
Having to take your pet to the vet for a surgical procedure is worrying enough without the worry of how much it’s going to cost. Animal Friends eased that particular worry for me quickly and efficiently Reviewed on: 13th September 2021
june-duckworth@hotmail.co.uk's avatar
[email protected]

More than helpful

5
They couldn't be more helpful when you call them Reviewed on: 13th September 2021
Anne Stead's avatar
Anne Stead

Excellent Customer service

5
I just renewed my insurance policy and the customer service I received was excellent. I also unfortunately had to make an insurance claim this year and it was a very easy process with excellent communication from animal Friends throughout Reviewed on: 13th September 2021
irene bird's avatar
irene bird

They do what they say they will do

5
Animal friends provide a service you can feel confident of, advice which is freely accessible at an affordable price Reviewed on: 13th September 2021
Marie 's avatar
Marie

Great tips in emails

5
I love reading your emails as they're very informative and full of great tips for taking care of our pets Reviewed on: 13th September 2021
Angela Johnstone's avatar
Angela Johnstone

Great insurance for pets with free Advice from Vets

5
I have been with Animal friends for 10 yrs now. They are a very affordable company with great quality insurance for your pet. They have 24/7 contact with a qualifed vet via Joii App, which I think is fantastic. Every month information is given about pet care and what to do for certain conditions. Overall a great Pet Insurance company. Reviewed on: 12th September 2021
Tracy Caine's avatar
Tracy Caine

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