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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Trustworthy

5
Animal Friends is a good insurance company giving lots of money to charities and sending helpful and interesting emails to owners. Reviewed on: 13th September 2021
Norma Kinnison's avatar
Norma Kinnison

Helpful, efficient service

5
Having to take your pet to the vet for a surgical procedure is worrying enough without the worry of how much it’s going to cost. Animal Friends eased that particular worry for me quickly and efficiently Reviewed on: 13th September 2021
june-duckworth@hotmail.co.uk's avatar
[email protected]

More than helpful

5
They couldn't be more helpful when you call them Reviewed on: 13th September 2021
Anne Stead's avatar
Anne Stead

Excellent Customer service

5
I just renewed my insurance policy and the customer service I received was excellent. I also unfortunately had to make an insurance claim this year and it was a very easy process with excellent communication from animal Friends throughout Reviewed on: 13th September 2021
irene bird's avatar
irene bird

They do what they say they will do

5
Animal friends provide a service you can feel confident of, advice which is freely accessible at an affordable price Reviewed on: 13th September 2021
Marie 's avatar
Marie

Great tips in emails

5
I love reading your emails as they're very informative and full of great tips for taking care of our pets Reviewed on: 13th September 2021
Angela Johnstone's avatar
Angela Johnstone

Great insurance for pets with free Advice from Vets

5
I have been with Animal friends for 10 yrs now. They are a very affordable company with great quality insurance for your pet. They have 24/7 contact with a qualifed vet via Joii App, which I think is fantastic. Every month information is given about pet care and what to do for certain conditions. Overall a great Pet Insurance company. Reviewed on: 12th September 2021
Tracy Caine's avatar
Tracy Caine

Speedy claim settlement

5
I find animal friends excellent for pet insurance. Claims are settled quickly and that's important. Would highly recommend to everyone. Reviewed on: 12th September 2021
Pat H's avatar
Pat H

Reliable and helpful

5
Having been with Animal Friends for a few years I have found the service to be helpful, reliable and prompt with reimbursement for veterinary costs. The regular online supporting literature is relevant, useful and appreciated. Reviewed on: 12th September 2021
Loki's avatar
Loki

Great service

5
Great service and understanding of your pets needs Reviewed on: 12th September 2021
Jean hall's avatar
Jean hall

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