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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Professional and friendly, easy claim process.

5
Whenever I have needed to make a claim they have been processed quickly and efficiently. On the one occasion I needed some help, the person I spoke with was very helpful being both professional and friendly. Their new(ish) portal is easy to use. If I need to make a claim I just give my vet our policy number and they do everything on their vet portal. They were very kind and sympathetic when my 2 previous cats passed away and I had to cancel their policies. We have now adopted a rescue cat and have insured her with them. Reviewed on: 12th September 2021
Deb Owen's avatar
Deb Owen

Best animal insurer

5
Claims are dealt with quickly and efficiently and emails replied to without having to wait too long. Friendly customer service too. Monthly cost is a fair price. Have used AF for many years now and wouldn’t consider any other insurer. Reviewed on: 11th September 2021
Bev's avatar
Bev

Very straight forward sign up of my two cats that we love very much and paperwork easy to understand

4
Animal friends are a straight talking no nonsense helpful pet insurance company ., only interested in our pets health and well-being Reviewed on: 11th September 2021
Martin gallagher's avatar
Martin gallagher

Great Insurers

5
I have used Animal Friends for many years for my different rescue dogs over the time. They have been very supportive and informative too. Reviewed on: 11th September 2021
PN's avatar
PN

The very best by far

5
Never had any problems, good value and also charitable Reviewed on: 11th September 2021
Susan Sheppard's avatar
Susan Sheppard

10/10

5
Quick to set up insurance, great price for older dogs too, 8+ years, informative and regular newsletters received via email. Reviewed on: 11th September 2021
su irvine's avatar
su irvine

Only had to claim once in 7 years

5
Only had to.claim once in 7years, which is no fault of my pet insurers. Dealt with both politeness and alacrity. - would recommend them to new owners. Reviewed on: 11th September 2021
Snowy's avatar
Snowy

Prompt payment and easy process

5
My old cats were insured with Animal Friends in their old age. They both had problems which needed treatment at the vets during the end of their lives and I had no problem claiming the money back which I could do via the vet which was really easy to do. I hadn't realised how quickly the bills mount up so I did reach the maximum on one of them. My new rescue cat is now insured with them at a higher limit but still has cheaper premium than most other pet insurance companies. Reviewed on: 11th September 2021
A Dixon's avatar
A Dixon

Excellent Pet insurance company giving regular health advice.

5
I changed to Animal Friends after my previous pet insurance company became unaffordably expensive due to the age of my dog. The pet health advice given regularly on-line is extremely useful. Reviewed on: 11th September 2021
Linda Roach's avatar
Linda Roach

Brilliant company

5
Friendly helpful staff care about customer and the fur babies Reviewed on: 11th September 2021
Maria Bibb's avatar
Maria Bibb

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