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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Prompt payment and easy process

5
My old cats were insured with Animal Friends in their old age. They both had problems which needed treatment at the vets during the end of their lives and I had no problem claiming the money back which I could do via the vet which was really easy to do. I hadn't realised how quickly the bills mount up so I did reach the maximum on one of them. My new rescue cat is now insured with them at a higher limit but still has cheaper premium than most other pet insurance companies. Reviewed on: 11th September 2021
A Dixon's avatar
A Dixon

Excellent Pet insurance company giving regular health advice.

5
I changed to Animal Friends after my previous pet insurance company became unaffordably expensive due to the age of my dog. The pet health advice given regularly on-line is extremely useful. Reviewed on: 11th September 2021
Linda Roach's avatar
Linda Roach

Brilliant company

5
Friendly helpful staff care about customer and the fur babies Reviewed on: 11th September 2021
Maria Bibb's avatar
Maria Bibb

Most Reliable .

5
I was gardening & suddenly my little dog started limping with its back leg held in the air. It did not register at first but with the help of my vets & my insurance co. it was sorted & my little dog is back to full health . Thanks to the help from Animal Friends . Reviewed on: 11th September 2021
Peter Gordon Corke .'s avatar
Peter Gordon Corke .

Fantastic

5
Fantastic services and the video vets appointments have been a godsend during the pandemic Reviewed on: 11th September 2021
Heather's avatar
Heather

Excellent

4
Have used animal friends for year and we are happy with the excellent informative service they provide.will definatelly continue to use them. Reviewed on: 11th September 2021
Kay stevenson's avatar
Kay stevenson

Customer and pet friendly

5
I have an old dog so he's expensive to insure now, however the package I was offered was very good value. The app is a godsend - incredibly quick consultation with dispensary! Amazing. No stress of the vets waiting room and no extortionate fees either. Reviewed on: 11th September 2021
Sarah Gowans 's avatar
Sarah Gowans

Great service

5
My cairn terrier has had a number of health problems over the year and they have been a great help. My dog is now 8 and has diabetes and i’m sill with them. Reviewed on: 11th September 2021
trish.walker's avatar
trish.walker

Excellent service

5
Excellent service when I have needed to claim Reviewed on: 11th September 2021
Lin Fry's avatar
Lin Fry

Animal friends is the mutts nuts.

5
Animal friends Insurance is fantastic. You can chat with someone at anytime if you have any queries. They send regular updates about subjects regarding your pets health. Things that are crucial and ultimately could save your pet from illness/injury. They definitely have your pets best interests at heart. And that means everything to me. I honestly can't fault them. Reviewed on: 11th September 2021
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Linda Hartwell

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