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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Great Insurers

5
I have used Animal Friends for many years for my different rescue dogs over the time. They have been very supportive and informative too. Reviewed on: 11th September 2021
PN's avatar
PN

The very best by far

5
Never had any problems, good value and also charitable Reviewed on: 11th September 2021
Susan Sheppard's avatar
Susan Sheppard

10/10

5
Quick to set up insurance, great price for older dogs too, 8+ years, informative and regular newsletters received via email. Reviewed on: 11th September 2021
su irvine's avatar
su irvine

Only had to claim once in 7 years

5
Only had to.claim once in 7years, which is no fault of my pet insurers. Dealt with both politeness and alacrity. - would recommend them to new owners. Reviewed on: 11th September 2021
Snowy's avatar
Snowy

Prompt payment and easy process

5
My old cats were insured with Animal Friends in their old age. They both had problems which needed treatment at the vets during the end of their lives and I had no problem claiming the money back which I could do via the vet which was really easy to do. I hadn't realised how quickly the bills mount up so I did reach the maximum on one of them. My new rescue cat is now insured with them at a higher limit but still has cheaper premium than most other pet insurance companies. Reviewed on: 11th September 2021
A Dixon's avatar
A Dixon

Excellent Pet insurance company giving regular health advice.

5
I changed to Animal Friends after my previous pet insurance company became unaffordably expensive due to the age of my dog. The pet health advice given regularly on-line is extremely useful. Reviewed on: 11th September 2021
Linda Roach's avatar
Linda Roach

Brilliant company

5
Friendly helpful staff care about customer and the fur babies Reviewed on: 11th September 2021
Maria Bibb's avatar
Maria Bibb

Most Reliable .

5
I was gardening & suddenly my little dog started limping with its back leg held in the air. It did not register at first but with the help of my vets & my insurance co. it was sorted & my little dog is back to full health . Thanks to the help from Animal Friends . Reviewed on: 11th September 2021
Peter Gordon Corke .'s avatar
Peter Gordon Corke .

Fantastic

5
Fantastic services and the video vets appointments have been a godsend during the pandemic Reviewed on: 11th September 2021
Heather's avatar
Heather

Excellent

4
Have used animal friends for year and we are happy with the excellent informative service they provide.will definatelly continue to use them. Reviewed on: 11th September 2021
Kay stevenson's avatar
Kay stevenson

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