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Animal Friends: Pet Insurance reviews

4.74
Based on 636 reviews, last reviewed 12th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (636)

Excellent service

5
Excellent service when I have needed to claim Reviewed on: 11th September 2021

Animal friends is the mutts nuts.

5
Animal friends Insurance is fantastic. You can chat with someone at anytime if you have any queries. They send regular updates about subjects regarding your pets health. Things that are crucial and ultimately could save your pet from illness/injury. They definitely have your pets best interests at heart. And that means everything to me. I honestly can't fault them. Reviewed on: 11th September 2021

If all insurance companies were this good

5
I had to make a claim for my dog and Animal Friends made the process really easy Reviewed on: 10th September 2021

Great insurance and helpful friendly staff

5
Cant fault them one bit! Thankful to be with such a great insurance Reviewed on: 10th September 2021

Animal friends. Simply the best

5
Animal friends are the best insurance company I’ve ever come across. I’ve never had to shop around for cheaper insurance because they don’t hike their prices up every year. They also don’t charge any phenomenal admin costs for change of address etc. None at all. Just a small premium to pay for the knowledge that my little ones will be well cared for if anything unfortunate should occur Reviewed on: 10th September 2021

Very impressed

5
I love the way joli vets works I’ve used them once as my dog had a tick and the vet had a good look at it on web cam and directed me on how to remove it I was very impressed Reviewed on: 10th September 2021

Not just insurance but a donation to animal charity too

5
Been with Animal Friends for some years now, originally chosen for value for money and the donation to charity. We see no reason to change! Reviewed on: 10th September 2021

Great choice for pet insurance

5
Good quality pet insurance from Animal Friends. Their staff are friendly & helpful. It is a straightforward process which is why we’ve been with them for years! Reviewed on: 10th September 2021

the best insurer for pets

5
all good so keep up the good work for all the people who put their trust in you and get the help that they really need if their pet or pets get sick we all believe in your support Reviewed on: 10th September 2021

Pawesome

5
I've used Animal Friends for many years and they are great. Their claims process is swift and smooth leaving very little for the fur-mum/dad to do - which is exactly what you need when you have a sick puppy (or other fur baby) who needs your attention, and not focusing the paperwork. Reviewed on: 10th September 2021

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