Smart Money People Logo
Share this page
Link copied

Animal Friends: Pet insurance reviews

View other Animal Friends products
4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
Read all reviews Write a review

About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Review Animal Friends: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Animal Friends Pet insurance reviews (641)

Excellent service

5
I’ve had to make a few claims recently for my cat and they’ve been so quick at processing and payments. Reviewed on: 23rd July 2022
Kate's avatar
Kate

Amazing company

5
Just love AFI, best and fastest claims process Reviewed on: 21st July 2022
Tom Arnold's avatar
Tom Arnold

Honestly priced, clear and quick.

4
Pet insurance is something that you hope you will never need, but a non-negotiable when owning an animal. We have been with Animal Friends for quite some years now, and they have always been the best price vs value/service. They recently helped us with a moderate claim and relieved a particularly stressful situation. Reviewed on: 21st July 2022
His_Claudeship's avatar
His_Claudeship

Great company that really cares about all animals.

5
Continually work to improve their products and do huge amounts for animal welfare by supporting charities and helping to lobby for animal welfare legislation. Reviewed on: 20th July 2022
James Robathan's avatar
James Robathan

Excellent customer service

5
It was very easy to chose a policy with clear explanations for each option. Great value for money and lots of helpful advice. Reviewed on: 20th July 2022
Anita Lawless's avatar
Anita Lawless

Great Service

5
Animal Friends were great when I needed to claim for my dog. The vets put the claim through online and it was paid within 48hrs - amazing! I didn’t have to worry about the costs, as they paid straight to the vets. Would highly recommend! Reviewed on: 20th July 2022
Jade's avatar
Jade

Great compan

5
Great company,i have both my cats and dog insured through Animal Friends,very easy to get hold of,and very quick to help if you need them. Reviewed on: 20th July 2022
Sarah Sartain's avatar
Sarah Sartain

Good, prompt service

4
After a year with Animal Friends Insurance, I had to make a claim for veterinary treatment for my dog. It was so easy, my Vet just billed them direct and, because of the insurance cover, I was able to have tests done that I would otherwise have been unable to afford. The cost of the insurance is very reasonable and well worth the money. Reviewed on: 20th July 2022
Lucy Clark's avatar
Lucy Clark

Great Service.

5
Rang to update a policy as some details were incorrect. I was dealt with efficiently and was very polite who I spoke to. Everything was sorted quickly. Would definitely recommend. Reviewed on: 20th July 2022
Paula's avatar
Paula

Always very helpful

5
Always very helpful (and you can get through on the phone!). Clear communication and T&C's. Very easy to put in a claim direct from the vet instead of having to fill in forms. Reviewed on: 20th July 2022
Christina Starbuck's avatar
Christina Starbuck

Review Animal Friends: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill