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Animal Friends: Pet Insurance reviews

4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Excellent customer service

5
It was very easy to chose a policy with clear explanations for each option. Great value for money and lots of helpful advice. Reviewed on: 20th July 2022

Great Service

5
Animal Friends were great when I needed to claim for my dog. The vets put the claim through online and it was paid within 48hrs - amazing! I didn’t have to worry about the costs, as they paid straight to the vets. Would highly recommend! Reviewed on: 20th July 2022

Great compan

5
Great company,i have both my cats and dog insured through Animal Friends,very easy to get hold of,and very quick to help if you need them. Reviewed on: 20th July 2022

Good, prompt service

4
After a year with Animal Friends Insurance, I had to make a claim for veterinary treatment for my dog. It was so easy, my Vet just billed them direct and, because of the insurance cover, I was able to have tests done that I would otherwise have been unable to afford. The cost of the insurance is very reasonable and well worth the money. Reviewed on: 20th July 2022

Great Service.

5
Rang to update a policy as some details were incorrect. I was dealt with efficiently and was very polite who I spoke to. Everything was sorted quickly. Would definitely recommend. Reviewed on: 20th July 2022

Always very helpful

5
Always very helpful (and you can get through on the phone!). Clear communication and T&C's. Very easy to put in a claim direct from the vet instead of having to fill in forms. Reviewed on: 20th July 2022

Great choice for pet insurance

5
Have used Animal Friends for many years for my rescue dogs. Great and efficient service and not expensive. Reviewed on: 20th July 2022

Best pet Insurance

5
I have had my Staffy named Lily insured by Animal Friends for a few years now. Although I have never had a reason to claim for Lily I am confident that my claim will be to my satisfaction. Thank you Animal Friends Reviewed on: 20th July 2022

Excellent pet insurance

5
I have been with Animal Friends for 4 years and have had to claim a total of 3 times for my 5 year old Patterdale terrier and each time they have paid out immediately without and fuss what so ever, Could not wish for a better insurance company Reviewed on: 20th July 2022

Excellent choice of pet insurance

5
Very efficient and helpfu. They give quick decisions and approvals of claims, with quick payouts. Reviewed on: 20th July 2022

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