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Animal Friends: Pet Insurance reviews

4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Just had to claim for my cat, experience was excellent

5
I just had an unpleasant time with my cat and a very large bill. The vet was able to put the claim in via the Animal Friends portal for me, and I received payment within a week. There was one phone call to verify some details but other than that it was very smooth. Reviewed on: 29th July 2022

Top insurer for pets

5
Number one choice for pet insurance. Reviewed on: 25th July 2022

Good price

5
Haven’t had to use just yet touch wood but best price I’ve found Reviewed on: 25th July 2022

The best pet insurance

5
Animal friends have been amazing since my policy started. Always so kind and easy to talk to when I need to call, pay out very quickly and love the amazing work they do for charities Reviewed on: 24th July 2022

Great insurance

5
Brilliant insurance always going the extra mile Reviewed on: 24th July 2022

Clear, fair and efficient, no. 1 for rescues!

5
Good choice of cover. Claims are settled super fast. Queries answered by friendly UK customer service. My rescue dogs are covered despite unknown history and they support animal charities, which is dear to my heart. I couldn’t ask for more. Reviewed on: 24th July 2022

Excellent service

5
I’ve had to make a few claims recently for my cat and they’ve been so quick at processing and payments. Reviewed on: 23rd July 2022

Amazing company

5
Just love AFI, best and fastest claims process Reviewed on: 21st July 2022

Honestly priced, clear and quick.

4
Pet insurance is something that you hope you will never need, but a non-negotiable when owning an animal. We have been with Animal Friends for quite some years now, and they have always been the best price vs value/service. They recently helped us with a moderate claim and relieved a particularly stressful situation. Reviewed on: 21st July 2022

Great company that really cares about all animals.

5
Continually work to improve their products and do huge amounts for animal welfare by supporting charities and helping to lobby for animal welfare legislation. Reviewed on: 20th July 2022

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