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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Immediate response, excellent service.

5
Payment for treatment was received almost immediately after the Vet's submission. Excellent service. Reviewed on: 24th August 2022
Christine Lerwill's avatar
Christine Lerwill

Excellent company

5
Excellent insurer. Had no issues. Used them with my cocker spaniel since we got her and premiums are always fair and affordable Reviewed on: 14th August 2022
Helen's avatar
Helen

Great service

4
Helpful and easy to use., easy to get hold of on the phone too. Reviewed on: 14th August 2022
Charlotte's avatar
Charlotte

Amazing

5
As an owner of an elderly dog who's constantly at the vets, I couldn't be happier. Never had a claim rejected and there always quick, helpful and friendly on the phones Reviewed on: 14th August 2022
Em brady's avatar
Em brady

Great Choice of Levels and Great Value

5
I've had all my dogs insured by Animal Friends and they are brilliant to be honest. The inflated prices of the better known companies is completely unjustified when you can get excellent cover for so much less. Also the few times I've had to phone them, the service has been approachable, knowledgeable and efficient. They pay out when you need them to, the excess is manageable and the policy pays for itself the first time you have to use it. Can't recommend more highly. Reviewed on: 13th August 2022
Toni Hunt's avatar
Toni Hunt

Amazing service in our time of need!

5
They were brilliant and hassle free when we needed to claim for our little friend. It was already a stressful period due to his illness and they made the process as easy as possible! Reviewed on: 13th August 2022
Will Brown's avatar
Will Brown

Easy to use, great value for money

5
Animal Friends is a great pet insurer. The policies are easy to understand and excellent value for money. Making a claim is straightforward, communication is good and payments made promptly. Reviewed on: 11th August 2022
Harry MacNicol's avatar
Harry MacNicol

Just had to claim for my cat, experience was excellent

5
I just had an unpleasant time with my cat and a very large bill. The vet was able to put the claim in via the Animal Friends portal for me, and I received payment within a week. There was one phone call to verify some details but other than that it was very smooth. Reviewed on: 29th July 2022
Joe's avatar
Joe

Top insurer for pets

5
Number one choice for pet insurance. Reviewed on: 25th July 2022
C's avatar
C

Good price

5
Haven’t had to use just yet touch wood but best price I’ve found Reviewed on: 25th July 2022
K's avatar
K

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