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Animal Friends: Pet Insurance reviews

4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Claims

5
All insurance are settled very quickly and never any problems Reviewed on: 24th August 2022

Very efficient

5
Always deals with my claims hassle free Reviewed on: 24th August 2022

No worries

5
We have had to use Animal Friends when our poor cat who was ahead on scores fell to a squirrel. Our vet was brilliant and our cat returned. Animal Friends settled our vets bill then went the extra mile with a follow up email a few weeks later asking if our cat had fully recovered and to give him a fuss!! Brilliant service and little snipets to give advice etc on keeping pets healthy Reviewed on: 24th August 2022

Immediate response, excellent service.

5
Payment for treatment was received almost immediately after the Vet's submission. Excellent service. Reviewed on: 24th August 2022

Excellent company

5
Excellent insurer. Had no issues. Used them with my cocker spaniel since we got her and premiums are always fair and affordable Reviewed on: 14th August 2022

Great service

4
Helpful and easy to use., easy to get hold of on the phone too. Reviewed on: 14th August 2022

Amazing

5
As an owner of an elderly dog who's constantly at the vets, I couldn't be happier. Never had a claim rejected and there always quick, helpful and friendly on the phones Reviewed on: 14th August 2022

Great Choice of Levels and Great Value

5
I've had all my dogs insured by Animal Friends and they are brilliant to be honest. The inflated prices of the better known companies is completely unjustified when you can get excellent cover for so much less. Also the few times I've had to phone them, the service has been approachable, knowledgeable and efficient. They pay out when you need them to, the excess is manageable and the policy pays for itself the first time you have to use it. Can't recommend more highly. Reviewed on: 13th August 2022

Amazing service in our time of need!

5
They were brilliant and hassle free when we needed to claim for our little friend. It was already a stressful period due to his illness and they made the process as easy as possible! Reviewed on: 13th August 2022

Easy to use, great value for money

5
Animal Friends is a great pet insurer. The policies are easy to understand and excellent value for money. Making a claim is straightforward, communication is good and payments made promptly. Reviewed on: 11th August 2022

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