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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Always Available

5
Great value & quality deals. Nice to know you can contact them easily if need be. Also handy to be able to contact an experience vet team should anything require it. Have been with Animal Friends for almost ten years now and I think it’s the best choice I ever made knowing my “elderly” dog is well-covered. Would not swap for anything. Reviewed on: 24th August 2022
Katherine Moss's avatar
Katherine Moss

Cover

5
Always paid out when our dog was very poorly Reviewed on: 24th August 2022
Fred yates's avatar
Fred yates

Pet friendly

5
Best pet insurer by far. They care about pets not just money. Wouldn't be with anyone else Reviewed on: 24th August 2022
Ashley Honour's avatar
Ashley Honour

great service

5
been with them for a while now never had any problems with them Reviewed on: 24th August 2022
Nicole surman's avatar
Nicole surman

Fabulous service no matter what the time

5
Access to the free online vet service is amazing. My own vet wanted £40 just to chat on the phone. They diagnosed via video and even posted the medication at a great price. Reviewed on: 24th August 2022
Gail's avatar
Gail

Great

5
Helpful and friendly customer service. Fast payback Reviewed on: 24th August 2022
Lisa Warren McInnes's avatar
Lisa Warren McInnes

Stress free insurance for your fur baby

5
My dog cut her mouth badly by a stick I was frantic my vets said don’t worry we take animal friends insurance still a bit worried there might be more to pay but no all covered vet treatment done my dog home and recovering well vet fee paid with in a day easy as that couldn’t believe it service amazing no quibble insurance will stay with them forever kind caring company they deserve to win this award seeing is believing I should know help is a click away 24/7 Reviewed on: 24th August 2022
mgdoub64@gmx.co.uk's avatar
[email protected]

Claims

5
All insurance are settled very quickly and never any problems Reviewed on: 24th August 2022
Rachel Ruffles's avatar
Rachel Ruffles

Very efficient

5
Always deals with my claims hassle free Reviewed on: 24th August 2022
Anthony mcivor 's avatar
Anthony mcivor

No worries

5
We have had to use Animal Friends when our poor cat who was ahead on scores fell to a squirrel. Our vet was brilliant and our cat returned. Animal Friends settled our vets bill then went the extra mile with a follow up email a few weeks later asking if our cat had fully recovered and to give him a fuss!! Brilliant service and little snipets to give advice etc on keeping pets healthy Reviewed on: 24th August 2022
Gill Bane's avatar
Gill Bane

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