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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

great service

5
been with them for a while now never had any problems with them Reviewed on: 24th August 2022
Nicole surman's avatar
Nicole surman

Fabulous service no matter what the time

5
Access to the free online vet service is amazing. My own vet wanted £40 just to chat on the phone. They diagnosed via video and even posted the medication at a great price. Reviewed on: 24th August 2022
Gail's avatar
Gail

Great

5
Helpful and friendly customer service. Fast payback Reviewed on: 24th August 2022
Lisa Warren McInnes's avatar
Lisa Warren McInnes

Stress free insurance for your fur baby

5
My dog cut her mouth badly by a stick I was frantic my vets said don’t worry we take animal friends insurance still a bit worried there might be more to pay but no all covered vet treatment done my dog home and recovering well vet fee paid with in a day easy as that couldn’t believe it service amazing no quibble insurance will stay with them forever kind caring company they deserve to win this award seeing is believing I should know help is a click away 24/7 Reviewed on: 24th August 2022
mgdoub64@gmx.co.uk's avatar
[email protected]

Claims

5
All insurance are settled very quickly and never any problems Reviewed on: 24th August 2022
Rachel Ruffles's avatar
Rachel Ruffles

Very efficient

5
Always deals with my claims hassle free Reviewed on: 24th August 2022
Anthony mcivor 's avatar
Anthony mcivor

No worries

5
We have had to use Animal Friends when our poor cat who was ahead on scores fell to a squirrel. Our vet was brilliant and our cat returned. Animal Friends settled our vets bill then went the extra mile with a follow up email a few weeks later asking if our cat had fully recovered and to give him a fuss!! Brilliant service and little snipets to give advice etc on keeping pets healthy Reviewed on: 24th August 2022
Gill Bane's avatar
Gill Bane

Immediate response, excellent service.

5
Payment for treatment was received almost immediately after the Vet's submission. Excellent service. Reviewed on: 24th August 2022
Christine Lerwill's avatar
Christine Lerwill

Excellent company

5
Excellent insurer. Had no issues. Used them with my cocker spaniel since we got her and premiums are always fair and affordable Reviewed on: 14th August 2022
Helen's avatar
Helen

Great service

4
Helpful and easy to use., easy to get hold of on the phone too. Reviewed on: 14th August 2022
Charlotte's avatar
Charlotte

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