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Animal Friends: Pet Insurance reviews

4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

have been with animal friends for over seven years.

5
my 3 cats are the best companions. it is reassuring to know that if need be, animal friends would be there to help me get them the best treatment. Reviewed on: 24th August 2022

Exceptional.

5
Have been with them for 5 years and during that time they have always been so efficient with an easy to use web site, up to date news and helpful reminders. Everyone I have actually spoken to has been incredibly patient, helpful and nothing seems to be too much trouble for them. I always recommend them, and would never look anywhere else. Reviewed on: 24th August 2022

Effortless insurance cover.

5
I first insured my dog with Animal Friends when he was a puppy. He is now more than 10 years old. We needed to access our cover for the first time in his life a couple of months ago as he needed major surgery. The staff at Animal Friends took all the effort out of the procedure of claiming while being caring and compassionate about what our pet and we were going through at the time. Whole process dealt with effortlessly. Thank you Reviewed on: 24th August 2022

Always Available

5
Great value & quality deals. Nice to know you can contact them easily if need be. Also handy to be able to contact an experience vet team should anything require it. Have been with Animal Friends for almost ten years now and I think it’s the best choice I ever made knowing my “elderly” dog is well-covered. Would not swap for anything. Reviewed on: 24th August 2022

Cover

5
Always paid out when our dog was very poorly Reviewed on: 24th August 2022

Pet friendly

5
Best pet insurer by far. They care about pets not just money. Wouldn't be with anyone else Reviewed on: 24th August 2022

great service

5
been with them for a while now never had any problems with them Reviewed on: 24th August 2022

Fabulous service no matter what the time

5
Access to the free online vet service is amazing. My own vet wanted £40 just to chat on the phone. They diagnosed via video and even posted the medication at a great price. Reviewed on: 24th August 2022

Great

5
Helpful and friendly customer service. Fast payback Reviewed on: 24th August 2022

Stress free insurance for your fur baby

5
My dog cut her mouth badly by a stick I was frantic my vets said don’t worry we take animal friends insurance still a bit worried there might be more to pay but no all covered vet treatment done my dog home and recovering well vet fee paid with in a day easy as that couldn’t believe it service amazing no quibble insurance will stay with them forever kind caring company they deserve to win this award seeing is believing I should know help is a click away 24/7 Reviewed on: 24th August 2022

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