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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Always Helpful

5
Been with animal friends for 5 years . When ever I have to call or make a claim they are always polite a d helpful . Reviewed on: 24th August 2022
Danni Maher's avatar
Danni Maher

Animal Friends Review

5
Easy to switch to from my previous pet insurer. Easy to renew at the end of the policy and great value. Also dealt with my claims quickly and paid out when my dog got chronic kidney disease in her old age. Would recommend Animal Friends highly! Reviewed on: 24th August 2022
William Bradshaw's avatar
William Bradshaw

Perfect

5
I have been extremely happy with the service of Animal Friends and definitely recommend Reviewed on: 24th August 2022
Brenda Carrington's avatar
Brenda Carrington

animal friends is a fantastic pet insurers always on hand to help with any problems you may have with your pets.

5
Vrry happy with the service animal friends provide. Reviewed on: 24th August 2022
kim ireland's avatar
kim ireland

Helpful

5
The video vetting service is amazing such a simple thing but amazing in its simplicity! Reviewed on: 24th August 2022
Cora Nicholls's avatar
Cora Nicholls

Great service

5
Very helpful customer service. Prices are reasonable. There is always plenty of help and hints provided. Having access to a vet is also very useful. Would definitely recommend this service Reviewed on: 24th August 2022
Colleen's avatar
Colleen

Great newsletter

5
I have not had to use pet insurance but I do get regular newsletters from Animal friends with a lot of information for cats which is very useful. Reviewed on: 24th August 2022
Floss Jarvis's avatar
Floss Jarvis

Not just Animals friends, but Humans too

5
Animal friends are a great insurance company, and I'm not just saying this because of how good their prices are, but also the fact they provide essential assistance from Joii app and their outstanding vets, but online advice and regular caring emails too. Reviewed on: 24th August 2022
Christopher Wilkinson's avatar
Christopher Wilkinson

Lucky

3
Thankfully I have never had to use my pet insurance hence the reason for my scoring. I do like how they provide updates via email and keep us up to speed. Reviewed on: 24th August 2022
Natalie Foley's avatar
Natalie Foley

Purrfec

5
Always at the end of the phone call if needed Reviewed on: 24th August 2022
Sheena 's avatar
Sheena

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