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Animal Friends: Pet insurance reviews

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4.73
Based on 641 reviews, last reviewed 5th Sep 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025
KayeF's avatar
KayeF

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Lucky

3
Thankfully I have never had to use my pet insurance hence the reason for my scoring. I do like how they provide updates via email and keep us up to speed. Reviewed on: 24th August 2022
Natalie Foley's avatar
Natalie Foley

Purrfec

5
Always at the end of the phone call if needed Reviewed on: 24th August 2022
Sheena 's avatar
Sheena

Always there in time of need.

5
I have had the pleasure of having several dogs insured with Animal Friends and have always been treated with kindness and compassion when dealing with them in times of difficulty or emergency. Their employees are knowledgeable and will call back when they say they will. Can’t recommend them enough. Reviewed on: 24th August 2022
P Gorringe's avatar
P Gorringe

Outstanding customer care

5
From start to finish, the process was easy, all the questions I had were answered comprehensively and all at an affordable price Reviewed on: 24th August 2022
Rachel Phillips 's avatar
Rachel Phillips

have been with animal friends for over seven years.

5
my 3 cats are the best companions. it is reassuring to know that if need be, animal friends would be there to help me get them the best treatment. Reviewed on: 24th August 2022
Jackie Barlow-villiers's avatar
Jackie Barlow-villiers

Exceptional.

5
Have been with them for 5 years and during that time they have always been so efficient with an easy to use web site, up to date news and helpful reminders. Everyone I have actually spoken to has been incredibly patient, helpful and nothing seems to be too much trouble for them. I always recommend them, and would never look anywhere else. Reviewed on: 24th August 2022
sandra's avatar
sandra

Effortless insurance cover.

5
I first insured my dog with Animal Friends when he was a puppy. He is now more than 10 years old. We needed to access our cover for the first time in his life a couple of months ago as he needed major surgery. The staff at Animal Friends took all the effort out of the procedure of claiming while being caring and compassionate about what our pet and we were going through at the time. Whole process dealt with effortlessly. Thank you Reviewed on: 24th August 2022
Mrs Polyxene Pollano's avatar
Mrs Polyxene Pollano

Always Available

5
Great value & quality deals. Nice to know you can contact them easily if need be. Also handy to be able to contact an experience vet team should anything require it. Have been with Animal Friends for almost ten years now and I think it’s the best choice I ever made knowing my “elderly” dog is well-covered. Would not swap for anything. Reviewed on: 24th August 2022
Katherine Moss's avatar
Katherine Moss

Cover

5
Always paid out when our dog was very poorly Reviewed on: 24th August 2022
Fred yates's avatar
Fred yates

Pet friendly

5
Best pet insurer by far. They care about pets not just money. Wouldn't be with anyone else Reviewed on: 24th August 2022
Ashley Honour's avatar
Ashley Honour

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