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Animal Friends: Pet Insurance reviews

4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Perfect

5
I have been extremely happy with the service of Animal Friends and definitely recommend Reviewed on: 24th August 2022

animal friends is a fantastic pet insurers always on hand to help with any problems you may have with your pets.

5
Vrry happy with the service animal friends provide. Reviewed on: 24th August 2022

Helpful

5
The video vetting service is amazing such a simple thing but amazing in its simplicity! Reviewed on: 24th August 2022

Great service

5
Very helpful customer service. Prices are reasonable. There is always plenty of help and hints provided. Having access to a vet is also very useful. Would definitely recommend this service Reviewed on: 24th August 2022

Great newsletter

5
I have not had to use pet insurance but I do get regular newsletters from Animal friends with a lot of information for cats which is very useful. Reviewed on: 24th August 2022

Not just Animals friends, but Humans too

5
Animal friends are a great insurance company, and I'm not just saying this because of how good their prices are, but also the fact they provide essential assistance from Joii app and their outstanding vets, but online advice and regular caring emails too. Reviewed on: 24th August 2022

Lucky

3
Thankfully I have never had to use my pet insurance hence the reason for my scoring. I do like how they provide updates via email and keep us up to speed. Reviewed on: 24th August 2022

Purrfec

5
Always at the end of the phone call if needed Reviewed on: 24th August 2022

Always there in time of need.

5
I have had the pleasure of having several dogs insured with Animal Friends and have always been treated with kindness and compassion when dealing with them in times of difficulty or emergency. Their employees are knowledgeable and will call back when they say they will. Can’t recommend them enough. Reviewed on: 24th August 2022

Outstanding customer care

5
From start to finish, the process was easy, all the questions I had were answered comprehensively and all at an affordable price Reviewed on: 24th August 2022

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