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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Excellent customer service.

5
I have had excellent customer service, the phone was answered promptly and I spoke with empathetic, helpful staff. Payment was prompt and I am very happy with the service. Reviewed on: 24th August 2022
Clare's avatar
Clare

Outstanding

5
Animal friends are outstanding. I bought pet insurance believing that I would not need to use, but to be on the safe side. My cat Odin got very ill, which ended up being heart failure. Animal friends were very helpful, at a time when you do not know if you pet is going to make it through the night and worrying about vet bills, animal friends paid within 24hrs. This gave us many options for treatment for Odin and did not have to get out to sleep with the cost of treatments. I would recommend animal friends to anyone who has a pet. Reviewed on: 24th August 2022
Deleacia's avatar
Deleacia

Animal Friends

5
100% recommend Animal Friends - easy communication, support and guidance to help make decisions on insurance package and added extras such as the Joii app has been really useful. Reviewed on: 24th August 2022
Kate 's avatar
Kate

No fuss good value insurance

5
Lots of cover for very little, peace of mind for less than the price of a portion of fish and chips every month. Reviewed on: 24th August 2022
traceyhavenhand@icloud.com's avatar
[email protected]

Amazing. Affordable and Reliable

5
I've used Animal friends as my first pet insurance and the customer service is amazing everytime I need to ring, there policy is exactly what I need and the price is very affordable for me too. I have never claimed on my insurance but I have such peace of mind that it's there if I need it. Reviewed on: 24th August 2022
Nathan Rice's avatar
Nathan Rice

EXCELLENT AND VERY HELPFUL

5
ANIMAL FRIENDS VERY GOOD GREAT PRICES GOOD KNOWLEDGE AND ALWAYS HELP YOU OUT NO MATTER WHAT THE PROBLEMS ARE Reviewed on: 24th August 2022
Sue Woodhouse's avatar
Sue Woodhouse

Animal Friends, together we are covered

5
Excellent claims service. Easy to use website to obtain your Pet Insurance Quote and Policy Details. Excellent Customer Care. Direct Payments to your Vet. My Vets recognise that Animal Friends Pet Insurance is completely trustworthy and Claims are paid timeously. Reviewed on: 24th August 2022
Enza Supple's avatar
Enza Supple

Never had any problems

5
So far so good my baby is protected and never had to use the insurance but I love the online vet so good for us working who are worried Reviewed on: 24th August 2022
Victoria Redford's avatar
Victoria Redford

Great company

5
Easy to work with, great prices for your pets and with minimal premium increases Yr on Yr. Reviewed on: 24th August 2022
Lee's avatar
Lee

Furry good insurance

5
Excellent service nothing too much trouble always there & willing to help Reviewed on: 24th August 2022
Jeannette Smith's avatar
Jeannette Smith

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