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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

EXCELLENT AND VERY HELPFUL

5
ANIMAL FRIENDS VERY GOOD GREAT PRICES GOOD KNOWLEDGE AND ALWAYS HELP YOU OUT NO MATTER WHAT THE PROBLEMS ARE Reviewed on: 24th August 2022
Sue Woodhouse's avatar
Sue Woodhouse

Animal Friends, together we are covered

5
Excellent claims service. Easy to use website to obtain your Pet Insurance Quote and Policy Details. Excellent Customer Care. Direct Payments to your Vet. My Vets recognise that Animal Friends Pet Insurance is completely trustworthy and Claims are paid timeously. Reviewed on: 24th August 2022
Enza Supple's avatar
Enza Supple

Never had any problems

5
So far so good my baby is protected and never had to use the insurance but I love the online vet so good for us working who are worried Reviewed on: 24th August 2022
Victoria Redford's avatar
Victoria Redford

Great company

5
Easy to work with, great prices for your pets and with minimal premium increases Yr on Yr. Reviewed on: 24th August 2022
Lee's avatar
Lee

Furry good insurance

5
Excellent service nothing too much trouble always there & willing to help Reviewed on: 24th August 2022
Jeannette Smith's avatar
Jeannette Smith

Excellent

5
I’ve never had any issues with Animal Friends and would recommend to anyone who is looking for pet insurance Reviewed on: 24th August 2022
Graham Ambler's avatar
Graham Ambler

Came up trumps

5
Came up trumps when our Molly needed a pace maker and paid directly to our bank account!! Reviewed on: 24th August 2022
Robert Matthews's avatar
Robert Matthews

Amazing

5
I recently made a claim as my Dog had to get surgery. Animal Friends made it very easy and less stressful on me at this difficult time. I am very grateful. Highly recommend Animal Friends! Reviewed on: 24th August 2022
Shannon 's avatar
Shannon

Top Class Pet Insurance

5
Excellent insurance provider for Floyd my Cavalier King Charles Spaniel. Great customer service and very helpful. Would highly recommend to anyone looking for pet insurance. Reviewed on: 24th August 2022
John Williams's avatar
John Williams

Realistically priced, very good cover and problem free claims

5
My Bella needed cruciate ligament surgery. The claim process was easily dealt with by my Vet with no problems. Also despite having quite a large claim my renewal premium didn’t rise astronomically as is the case with many other Pet Insurers. An all round worry free experience. Reviewed on: 24th August 2022
Ceri Christian's avatar
Ceri Christian

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