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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

excellent caring service

5
Very caring staff who took the trouble to really listen about my dog after she had been attacked. They made my claim so easy and took the stress away leaving me to concentrate on the most important thing my dog. Reviewed on: 24th August 2022
Douglass's avatar
Douglass

Professional, efficient pet insurance.

5
I have always found that Animal Friends handle any pet insurance claims in a swift, friendly, hassle free way leaving me free to concentrate on caring for my dog. Reviewed on: 24th August 2022
Chris Tonkin's avatar
Chris Tonkin

Excellent pet insurers.

5
From day one they have kept me informed, with hints and tips. Thankfully as yet not had a need for the online Joii pet vet., but it is knowing it is available. Am in our second year, very happy to recommend. Reviewed on: 24th August 2022
Howard Pinkus's avatar
Howard Pinkus

Competitive price Insurance

5
I have always found dealing with Animal friend's pet insurance simple and straight forward with claims being settled quickly & without fuss. The staff were compassionate when we sadly lost Floss our 17 year old JR terrier last year. Reviewed on: 24th August 2022
Rosemary Symonds's avatar
Rosemary Symonds

Best without doubt

5
All customer service staff are polite, kind and informative. I feel confident and that's why I've been with this company 7 years Reviewed on: 24th August 2022
Christine Baggaley 's avatar
Christine Baggaley

Amazing insurance company

5
This company is amazing it’s the second time I’ve insured my dogs with animal friends, they are always easy to contact if they are needed and the staff do all they can by explaining every query. A very understanding company when I lost my Bassett hound Dave it was as though they really cared! Reviewed on: 24th August 2022
Tina Lawrence's avatar
Tina Lawrence

Value, support, ethics.

5
Animal Friends offers great value for money from an ethical supplier. Their ongoing support and remote vet advice are very reassuring. Reviewed on: 24th August 2022
Patricia Wilson's avatar
Patricia Wilson

Always there to help

5
I have used the online chat twice and speak to a vet who carried out checks and to reassure what I needed to do after my dog eating sand at the beach causing him to be very poorly..I was expecting the worst fear but after taking professional advise he pulled through Reviewed on: 24th August 2022
Tracey's avatar
Tracey

Axels dad

5
Very good no problems reasonable prices no cause to complain Reviewed on: 24th August 2022
Ralph Levy's avatar
Ralph Levy

The best

5
Excellent, efficient company, always there if needed Reviewed on: 24th August 2022
Liz annetts 's avatar
Liz annetts

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